Making a selection, then stretching it adds fuzziness to the edges

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  • Updated 4 years ago
  • (Edited)
I recently upgraded to SnagIt 12.2.2.2107 from SnagIt 11. Previously, in SnagIt 11, when I made a selection, I could then grab the handles of the selection and stretch it cleanly. Now, when I do that, the stretched selection gets white, fuzzy borders.
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B

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  • Frustrated

Posted 5 years ago

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Jennifer Bedford, Official Rep

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Hi there.  Are you unable to resize the item because it is too hard to see the borders or is the image not resizing correctly?
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B

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It's not resizing correctly. In SnagIt 11 and previous versions, I would cover things up by selecting an area, clicking on the selection to make the grab handles (resize handles?) appear, and dragging the handle. The selection would expand, covering up what was there before.

Now when I do that, the selection expands and covers up what was there before, but it has some fuzziness to the edges, and it seems to have some transparency, which I don't want.

I would like to be able to do what I did before (select and resize an area to cover stuff up) without the resized selection getting a fuzzy border.
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B

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FYI: I'm not seeing anything since my last post five days ago. Since no progress has been made on this, I am contacting support directly.
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B

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This may be of use to anyone else experiencing the same issue... I have been in contact with a TechSmith Technical Support Specialist (Nate). TechSmith is aware of this issue in SnagIt 12.x and is diligently working on a fix. Estimated time of resolution is unknown at this time. A work around is to use version 11.x for now. I'll try to update this thread/post when the fix has been implemented.

Jennifer, thank you for your time. 
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Jennifer Bedford, Official Rep

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Thanks for the update!
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The Old Gunny

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Cool!
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Brian42

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Hello,
B here again (new Get Satisfaction name). Unfortunately, the issue is still there in version 12.3.2. I once again reverted back to version 11 as a work around.
(Edited)
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Arata Yamaguchi

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have you found out when a fix could be implemented?
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Brian42

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Unfortunately, no
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Rick Stone

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How interesting. I say that because I quite literally use a similar technique ALL THE TIME in SnagIt and I have never experienced the issue. After carefully reading and trying your own steps, I now understand the difference and why I never experienced it. 

Note that I'm not claiming there is no issue. I just tried your own steps and saw the issue. And if it worked in 11, I totally agree it *SHOULD* work in 12 the same way. 

In the spirit of helping others, I offer my own method where it never has ever happened to me.

Make the selection of what you want to use to cover something. The sizing handles should be colored black. Then press and hold the Ctrl key as you click and drag to make a copy of it. Once the copy has been made, the sizing handles should be colored white. 

Now HERE is where I do it differently. I initially try to grab a section large enough to erase or cover the unwanted bit. But if it isn't large enough, I have never (until moments ago) clicked and dragged to change the size of the copied area. If I didn't have a large enough area to totally cover the unwanted part, I just pressed the Ctrl key again as I dragged the selection to re-position it. Rinse and repeat as needed until you are satisfied.

Hope this helps others... Rick :)
(Edited)
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Brian42

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It's not as good as the original steps, but it's better than nothing until they get the issue straightened out. Thanks, Rick!
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Marina001

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The last comment to this thread was six months ago. I have just upgraded from v10 to v12.4.1 (build 3036). The transparency that occurs with stretching is my biggest pain point. I use that feature often to modify UIs for development mockups and am ready to revert to v10. Any update would be appreciated.
(Edited)
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Rick Stone

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Hi Marina001

I'm curious why the control key trick is unacceptable? Actually, I use it all the time with great success. In fact, I used it about 20 times this afternoon. Hasn't ever failed me.

Cheers... Rick :)
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B

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I reverted to version 11, and there I have stayed. No upgrades for me until this is fixed.
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jtwiegand

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Appreciate your idea Rick, but your trick just doesn't quite pull off what I need.  I mock UI's daily, and sometimes elements need to be extended.  Highlighting a section of the element and dragging it to the size needed is much quicker than creating copies of the element to drag and align with the existing element on the page.  I use it in a way that is much more than "cover up".  This feature works flawlessly in Version 11.x.  I was going to buy a personal license of 12.x last week, but this issue has stopped me dead in my tracks.

I'm very surprised this issue hasn't been addressed in almost a year since initially being mentioned in this thread.  

My organization has chosen not to upgrade to the new version (several hundred seats) after I showed them the current state of the product. They will continue with version 11.x st this time.

Love Snagit, and hope they can implement whatever was in previous versions.
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Rick Stone

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I totally agree that dragging is likely faster and more efficient. My method is only intended as a work around.

But I will also say that I'd likely be using the ctrl+click method for this as well. Just adjust the ending bit where it's needed, then select a mid section and ctrl+click to drag and fill the void. ;)

Maybe it will be corrected in the next version? Hope so.

Cheers... Rick :)

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