The issue is that I can no longer see any of my old images in the library. I would expect SnagIt would just use the new directory to rebuild/find the images.
How do I rebuild the image database to see my old images in the new location.
I have not created backups so cannot restore.
I cannot tell what version of Snag-it you are using, but If it is either V13 or V2018, I cannot answer your question directly. I use V11 and sometimes (very seldom) V12. These version do not seem to have any issue with repointing to another folder, and starting to put the screen captures in the new folder, leaving the old one alone. BUT, I never use any folders in the Windows are of folders - and folder inside Users or document & Settings. When you use anything inside the user designated folder by Windows, they are somewhat volatile and much easier to get erased.
So, what I am recommending to you that you ALWAYS use folders you create outside of the Windows provided folders and always use these. The best way to do this is to make a folder in the C-Drive, calling it Personal or your name, and then make sub-folders based on what you are saving, and sub folders below that, and so on. If you do this with Snag-it, you will always have your previous data, no matter what Snag-it does, or if you even reload Windows, which erases ALL the user files in the Windows provided folders. I have moved my Snag-it folder many times, and all the previous Snag-it folders always retain their data. I have even changed drives for the Snag-it generated files, and thus moved the Snag-it folder beyond the C Drive.
Thanks for the reply
I am on SnagIT 2018.
I need/want to use my own folders so:
1. The files are easy to find and
2. It is backed up by my business' backed up folders list. If not in My Docs, then does not get backed up to the server.
So creating other folders is not an option and other apps work well with the standard windows folders, so would not expect any issues with SnagIt finding and using the location.
My issue though, is that I have already moved the files and SnagIT does not seem to see the images in the new directory
If so, you did the intuitive but wrong thing.
You can move the library just by pointing to the new location, following which it will move the content for you.
By moving the content yourself and then pointing at the new location SnagIt will have created a new data store inside the new location. It is fixable.
BUT, the library is not just a set of folders - it is a datastore and you cannot create subfolders to store your content or use your existing My Documents structure. The datastore can sit inside the My Documents folder (as long as it is not on a network drive.) If you need to segregate the content for ease of location you can apply tags to it. .
Your best course of action is to open a ticket on Support. You can get the details of how to do that by opening a mew item here and selecting the problem category - you will then be prompted with the contact details