Media clips imported into Camtasia do not display after 30 sec to1 min depending on the size of the clip or are truncated

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  • Updated 6 years ago
I am creating standard clips as building blocks for help videos - yet when I import them to use in the next video only a short part of the clip is playable, the rest is blank. This happens with Camtasia produced media or other video capture products. It did not happen before the last update of Camtasia. Last month media imported was truncated - 8 min only played 1 min...
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j.v.tripp

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Posted 6 years ago

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Logan S.

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Hey there,

What format are you using to import those videos?
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j.v.tripp

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I am importing a film captured by AirServ which is in MOV format. Inside Camtasia in the media area passing the mouse of the film shows the whole clip- outside camatasia it plays the whole clip - adding it to the video edit line truncates the clip to only 30 sec 
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Stephen Wagner, Employee

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The best way to get this resolved is to open up a help ticket at https://support.techsmith.com/home.  That way we can find out particular information about your system and get a copy of the projects and MOVs that are causing you problems. 

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