Menu Bar missing in editor on initial launch of application after reboot.

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  • Problem
  • Updated 3 weeks ago
Menu Bar missing in editor on initial launch of application after reboot.
Mac OS: 10.15.2
Snagit: 2020.1.0 (96096)

Work-around:
1) Switch to library (⌘1)
2) Switch to editor (⌘1)

Only after step #2 is the Editor's menu 'magically' visible!

But why is it not shown when launching the application for the first time after a reboot of the MacOS?



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lars_paulsen

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Posted 4 weeks ago

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Luke Griffioen, Employee

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Hi,

I'm not sure what would be causing that, if you open a ticket with our Tech Support, they can work with you directly and try to figure it out.
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lars_paulsen

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Well, I just wanted to report it so the product manager is aware of it and can consider fixing it.
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Luke Griffioen, Employee

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Hi,

We'd love to fix it, but we haven't seen any other reports of this issue, so we may need you to work with support to figure out what's causing this. Without that information this could be very difficult to fix.