menu capture not working

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  • Question
  • Updated 6 years ago
I select delayed capture and after the count down a dialog box opens Unable to Capture Ok". Anyone know how to correct this? Snagit 12, Windows 8.1.1
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esw.mer

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Posted 6 years ago

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Jennifer Bedford, Official Rep

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Thank you for using Snagit.  Have you contacted our tech support team?  I've checked and I don't see that anyone else has reported this issue with Snagit 12 yet.  Our tech support team can look at your system and your process and help diagnose where the issue may be.  Please submit a ticket here: https://support.techsmith.com/anonymous_requests/new

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