missed frames

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 During my screen recording in post production.my video freez ( audio gos normaly) and then skip 2/3 sec of video and go forward.Somebody hade same problem?
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Srdjan Zirojevic

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Posted 2 years ago

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Jack Fruh, Champion

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HI Srdjan, can you post a link to a short video with this problem, and also a screenshot of what it looks like in camtasia at that moment? (the timeline)
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KylenHuntPDS

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I too am having the same problem. It is on a mac and each time I export to either youtube or screen cast it goes to black screen in a different location of play each time. I will give you two examples attached.  1  http://www.screencast.com/t/ulNky0pe  2 https://youtu.be/YhkP0ya72wk  
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Jack Fruh, Champion

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Kylen-
#1, nice job on the editing and framing!
#2 what time is the gap at?
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Jack Fruh, Champion

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I think I found it.
around the 1:52 mark.
Can you share your project on dropbox? I'll try and render it here and see if it does the same thing.
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Joe Morgan

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Here's another option you could try.

Render the video as an MP4 and see if it plays  back on your own computer without a problem.
If it plays okay , just upload it manually to you-tube for now and contact tech support.

Regards,Joe

This is a Free Service. Submit a ticket at,

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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KylenHuntPDS

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Joe
Yes I did try this and it was a very similar response to uploading to screencast. In screencast it seemed to render a longer viewable video than it did on youtube. Not sure if that matters though. Thank you for the link to submit a ticket. I will do so if we cannot figure it out here. 
Thanks Joe!
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KylenHuntPDS

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Jack
Here is the link to the file i put in DB. Let me know how it works for you. It very well could be user error. I have been know to be the cause of my own problems on occasion. ;)
https://www.dropbox.com/s/6cj2nbh3mv6ikee/Sales%20Training%20Commercial.cmproj.zip?dl=0
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Joe Morgan

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Hey Jack,
Your project made me curious so I opened it on my Windows machine.

I discovered your problem. it's at the one minute and 27 second point in the video.There's a gap in your timeline between the video. There are also fade transitions applied to the video clips that need to be removed.
See image below click to enlarge.



You need to zoom into the timeline to see the gap.

All you need to do is left click on the  fade transitions and hit the delete key to remove them.
Then,you need to slide to the two video clips back together ensuring that you are sliding all the media To the right at the same time.

There are two ways to accomplish this. The easiest way is to place the timeline indicator so that it is touching the video clip to the right and the gap. Then, you hold the shift key and drag the videos back together. I'm assuming it's due to the complexity of your video that this technique is not working very smoothly for me. That would be my normal technique because when you hold the shift key all the clips to the right move with it. I have a high-powered computer but it just did not want to work smoothly for me. You may have better luck than I.

Here's another technique that will work.
If you place the timeline indicator between the gap Touching the video clips to the right. Then grab the green slider at the top of the timeline indicator and drag it to the left until it touches the video to the left. With that open area highlighted you can apply a cut to close the gap.



Once you've done that the video will be returned to normal.


regards, Joe
(Edited)
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Jack Fruh, Champion

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Kylen & Joe, this is really interesting....

I downloaded the zip file and uncompressed it then opened it in Camtasia. 3.0.2 for mac

Joe - the video on screencast is black for me from 1:52 onwards to the end of the video.

The project in camtasia looks fine to me and seems to play fine in the preview window.

I exported the project to an MP4 using the following settings:



The exported video worked as expected.

I would try the following:

1) choose "Camtasia 3 -> About Camtasia" and confirm you're using 3.0.2
2) If you are using 3.0.2 try an export to file using the first MP4 option in the dropdown, then set your settings to match mine and see if that video exports ok.

(note that I also tried exporting to Screencast.com and that worked fine for me. http://www.screencast.com/t/PsGo4rCj )

It might be worth noting,  I am running a 16GB  MacBook Pro running OSX 10.11.6 (El Capitan) If you're running on Sierra, then this may be a MacOS 10.12.x related bug.
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Joe Morgan

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Hi Jack,

yeah I see what you’re talking about. I caught a black video glitch at 1:27 of the video and I didn’t watch the rest of the Screencast video after that.

 So I didn’t even realize that it all went black at 1:52.

 I’m also pushing my luck here because I’m running a Windows machine. I suspect that’s why it was having trouble using shift and sliding media on the timeline. It simply wouldn’t do it was the problem. After playing around for a while I realized if I waited 10 seconds the media moved. I’m running one of the nicest processors available so this shouldn’t have anything to do with my machine. Both Camtasia 8 and 9 have both run smooth on this machine for the most part.



I received about 10 different error messages regarding media in this project. It was reported as error 7 and I would assume it has something to do with Windows compatibility with a Mac project. Here’s a couple of screenshots just to show you. I am curious what error 7 is. I know that projects are not 100% compatible between Mac and Windows at this time.

I reopened the project out of curiosity. There’s also a gap in the timeline of the video at 2:36:10 for four frames with the same error that I reported on. As far as the video goes I don’t see any real problems with it either. With the exception of the two gaps I found there is always a picture on the screen. Those gaps may have been created by the media that would not open on my computer.

I went ahead and rendered the video anyway out of curiosity. I had no problem rendering out the video but I didn’t try to upload it anywhere nor do I intend to.

 

Oh well it was fun trying.

Regards, Joe

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KylenHuntPDS

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You guys rock!! Thank you for all the efforts you put into this. I will go back and redo it and try again. I never thought about the gaps in the timeline. 

Again many thanks to everyone!
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KylenHuntPDS

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Joe and Jack
Followed your advice, re-uploaded and it worked flawlessly!!  Again, many thanks!
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Srdjan Zirojevic

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Hellou guys l  was busy so couldnt post my problem. NOw you can see it on link https://www.youtube.com/watch?v=zOEaiimThrc
As you see ( i m speaking on my native language ) from the moment i start to talk ,video should go normaly ,but instead it looks like had posted photo frames
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Srdjan Zirojevic

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I found eventualy problem,when im making screen recording of videos in MP4 format,it always has bugs. And on Quick time its working perfectly