Missed opportunity - Obscure function for Capture and other Jing features

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TL;DR Include an obscure/blur function.  Bring back capture history, the Sun icon and multiple captures.


I and my team have always found it unfortunate that Jing did not contain an obscure of blur function.  This resulted in half the team using other image capturing products specifically only when they needed to obscure text.  Then reverting to Jing for all other occasions.

The fact Jing just worked so well with the little sun icon and an easily accessible history of images surpassed other capturing products for frequent daily use.

I'm very surprised that the TechSmith team did not include a Obscure function in the release of Capture and feel that it is a massively missed opportunity to swing customers to your product from other inferior, more clunky options.  Obscuring text in today's big data, digital, online world is mandatory for most businesses for legal and compliance purpose.  TechSmith is essentially knowingly excluding themselves from a large portion of the market by not including this function. 

The more I use Capture the more I notice the missing Jing functions that 'just worked' so well for me and my colleagues missing.  Such as the "Sun" icon access for those 'non-technical' users who can't use shortcut keys, and the most obvious function, the image history.  Many of us frequently take screenshots using Jing for historical purposes as it was quick, simple and easily accessible.  Also, having multiple captures open on your screen was invaluable for comparing data/images easily and quickly.  This is no longer possible as Capture only allows one screen open at a time.  

Ultimately, Capture excludes some of the functions that made Jing a better product.  Sadly, it means that we will be switching to your competitors and it really feels like the end of an era.  We fought hard for it to be included as part of our organisation's standard software and were on the way to making it a company wide capture program.  We fought for you Jing.  You will be greatly missed.  RIP.

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Mia

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Posted 1 week ago

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Paul Middlin, Employee

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It sounds like your team would be much better served by Snagit, that has a thorough history, on-top options ("OneClick") like the sun, a blur function, and can be deployed to your organization for standardizing?
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Doug Troxell, Employee

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I agree, I believe Snagit has everything you listed - and it is intended to be a company/workgroup solution with features to support authors of training material and documentation.  https://www.techsmith.com/download/snagit/ 
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Mia

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Nice attempts at an up-sell, but switching to a paid product for my organisation was not the purpose of my post.
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Rick Stone

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While Jing and Capture don't sport a blur function, you DO have the ability to "obscure". Just add a callout with no text and size it to cover what you want to obscure.
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Mia

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Thanks Rick.  We have certainly taken advantage of this in the past, however it looks childish and catoonish. Obsuring text, imo, should be standard in screen capturing software.  Otherwise, it's kinda like opening up a burger joint and not offering fries.  It's still serves burgers as stated but it is lacking what other restaurants offer as standard.  It will still have a loyal following cos their burgers are good.  But will not be able to draw in new customers as their menu is lacking.  Hungry for the change yet?
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Rick Stone

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LOL, but your analogy is a bit flawed! 

You aren't visiting a burger joint. You are visiting a soup kitchen.

If it were a burger joint you have to pay for what you order.  And if that were the case, yeah, offering no fries would be a sin. 

But at a soup kitchen, you get fed but aren't expected to pay. And the trade off is that you can't really be too choosy when you are eating for free. LOL

I'm not here to goad you into paying for SnagIt. Just offering my own perspective.

I've used SnagIt for more than 20 years. Probably the most used software I've ever had. And even though I am now retired and mainly a caregiver for my ailing wife, I still use it about 50 times a day as I copy and share funny memes from social media and suchlike.

To be honest and frank, I find myself surprised that TechSmith offers what they do for free. I see zero incentive for them to add more features to a free product that takes developer time to create and maintain when that time would be more wisely spent on developing the products they make money on in order to keep paying the developers. ;)

Cheers... Rick :)
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Mia

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Ah yes Rick, you're right. 

(Screenshot that for evidence to show anyone else who questions you in the future.)

I guess I'm just feeling a little cheated that my free soup kitchen, which offered a variety of menu options, now only offers one flavour of soup, got rid of the bread roll, only half fills the container and no longer provides you with a spoon. 

Take care of that wifey of yours.  Thanks for your opinion.

Mia.