Missing controls

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  • Question
  • Updated 3 years ago
What is the deal with when I start video capture in V. 13, a good 75% of the time it shows the yellow box with moving dashes but doesn't show the controls.  As if that weren't annoying enough, (a) it's almost impossible to stop or close it, and (b) the slide-out capture thing seems to be disabled. For example, using Ctl Alt Del > Task Manager lets me stop it and get rid of the video capture screen, but unless I restart the computer I don't have access to Snagit.  

This is one reason I use v. 11.
Photo of Suobs B

Suobs B

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Posted 3 years ago

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Photo of RTDCommodities


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Had the same problem.....If you need the whole screen, hit ALT, Ctrl, DEL and it will close and reopen with controls in box.  My solution was to shorten the vertical height of my capture and the controls appear on the outer portion of the non captured video...This is a real pain they need to fix in the next build.  NEVER had a problem with v12.