MISSING CURSOR (CAMTASIA 2019 MAC OS)

  • 1
  • Problem
  • Updated 6 months ago
  • (Edited)
I was recording a video, almost 1h of video and I had to click on "Pause recording" for a second, and then Camtasia crashed and the File Recovery started. Then camtasia editor opened with my video, the video was fine when I see the problem: THE CURSOR IS MISSING. I went to all posts here in the community, but all the problems weren't mine, I found similar ones, but not a single one helped me.

Plus: I already clicked on Properties and it doesn't appear the cursor, so it's not an opacity problem.

Please, I can't lose 1h of content.

Mac OS
Photo of thomazsamachado

thomazsamachado

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 6 months ago

  • 1
Photo of Joe Morgan

Joe Morgan

  • 9083 Posts
  • 4787 Reply Likes
Capturing cursor information is part of the recording process.
Have you experienced this in the past? Have you recently updated your operating system?

You stated Camtasia crashed. That this is a recovered file.
If cursor information is missing, its probably not recoverable.
You could contact support.
If it were me, I would just start re-recording. Especially if its a time sensitive project. 

Regards,Joe