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  • Problem
  • Updated 6 months ago
  • (Edited)
I was recording a video, almost 1h of video and I had to click on "Pause recording" for a second, and then Camtasia crashed and the File Recovery started. Then camtasia editor opened with my video, the video was fine when I see the problem: THE CURSOR IS MISSING. I went to all posts here in the community, but all the problems weren't mine, I found similar ones, but not a single one helped me.

Plus: I already clicked on Properties and it doesn't appear the cursor, so it's not an opacity problem.

Please, I can't lose 1h of content.

Mac OS
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  • frustrated

Posted 6 months ago

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Photo of Joe Morgan

Joe Morgan

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Capturing cursor information is part of the recording process.
Have you experienced this in the past? Have you recently updated your operating system?

You stated Camtasia crashed. That this is a recovered file.
If cursor information is missing, its probably not recoverable.
You could contact support.
If it were me, I would just start re-recording. Especially if its a time sensitive project.