Missing files...Where does Camtasia for Mac put files for recordings made in Camtasia

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  • Updated 1 month ago
Just recently, when I open any completed Camtasia for Mac file, I get Missing File messages for all of my recordings that I have made for that project...all of them...at least for every one of the files I've opened so far. This of course, leads to total panic. I don't think I have deleted anything that could possibly be related, and I have not moved anything. I did upgrade Camtasia 2019 recently. 

What do I do? How do I find them? Where does Camtasia put these files...not the media I've imported, but the files created in Camtasia? Could they possibly be gone? Please say it ain't so. 

I'm running Catalina 10.15.4.

Thanks
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Mark Bishop

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  • freaked

Posted 2 months ago

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Paul Middlin, Employee

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That's... weird.
Normally your recordings are saved directly into the project. Or at least, that's the default setting.
They could somehow be here?
/Users/YOURUSERNAME/Movies/Camtasia 2019/Temporary Recordings/
Or, the 2020 version of that folder.

At the risk of stating the obvious, check the trash!

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Mark Bishop

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I thought it was weird too. I don't think I did anything to change the default settings. the crisis was averted by finding the files in Time Machine backups and relinking them.

In Preferences and Recording, at the bottom of the dialog box, there's a check box that was checked with instructions to delete files from the temporary folder after 14 days. I assume that this is the default setting because I'd never seen it before. I unchecked the box.

Shouldn't my Rec files be going to /Camtasia 2019/Recordings folder? It's completely empty. All of my "Rec" files have been going to the temporary folder, and therefore, they have been getting deleted after 14 days. 

What do I do to make it so this doesn't continue?

Thanks for your help.

  
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Paul Middlin, Employee

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They should be moving from Temporary Recordings into the project you save them into. I'm wondering if there's a weird case where they get recorded to Temporary Recordings, but you're not saving your projects as "stand alone" so the project only references the recording where it's at in the temp folder, and then they get waxed as you indicated after 14 days???
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Mark Bishop

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Are there different ways to save a project? I don't see any option for "stand alone". I've just been saving them the same way I've been saving them for years. I did switch from Windows Camtasia to Camtasia for Mac. I never had this problem with Windows. Is there a different way to save things in Camtasia for Mac? My files are saved as .tscproj files. 
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Paul Middlin, Employee

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The first time you save a new project you'll see this checkbox:
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Elin Maageng Jakobsen

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I have this problem all the time, and have learned why. If I save fottage and  a .cmproj to a file, and later moves that file to another locationa - everything is screaming "files missing". It is a weird thing, yes, but I would really expect employees at Techsmith to know about this. It would be som much easier if the content belonged to a single file, and not the complete file hierarcy. I'm n Mac, by the way, and have started to understand that Camtasia for mac is a lesser product.

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Mark Bishop

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Paul...I now see that when I save a project as a standalone project, it gets a .cmproj extension, and all of the projects I've saved since I've switched from Camtasia for Windows to Camtasia for Mac have .tscproj extensions. I have no idea why this happened when I saved my first Camtasia for Mac file, but I do know why all the rest are .tscproj files too. I've been saving the most recent file as the new file to preserve some of the components. Now I'm left with the question of, "How do I save an existing .tscproj file as a .cmproj file?". The Save As option doesn't seem to give me that option. 
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Stephen Wagner, Employee

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First, here is how you can convert your .tscproj into a .cmproj.

Choose File -> Export -> Project for Windows ...


This will pop up a dialog and let you choose where to save the zipped project.  Zipped projects are the traditional way of sharing projects between users on the Windows side.

Close your project and the choose File -> Import -> Zipped Project...


A file chooser dialog will show up.  Choose the zip file you just created and choose a place and name to save the .cmproj and you are done.

In all honestly we did not a lot of thought to the workflow of users who switched from Windows to Mac but want to work on existing projects.  In hindsight that is a glaring oversight.  We can definitely make that a better experience.  

Here is a little more background on what is going on.  The Mac supports something they call "packages".  A package is just a folder that the file system treats like an individual file.  It is really convenient.  A .cmproj is a package, and inside of it are all the files your project uses.  So you can move the .cmproj around all you like and your files never get lost.   Missing file problems are much rarer on the Mac side.

Windows does not support the package concept, which is why the zipped project workflow exists, and why both .cmproj and .tscproj exist.

-Stephen
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Mark Bishop

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Thanks Stephen...

I have what I hope isn't a big problem. When I follow your instructions, I get a message that Legacy Callouts are Not Supported on the Windows Platform. Does this mean that I would have to redo the callouts after I have followed your instructions, or will my callouts reappear when I bring the project back after following all of your instructions? I have done many projects since I switched to Mac, so it would be huge if I have to redo all of them. 

Mark
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Mark Bishop

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Never mind Stephen...I just did the logical thing and tried it, and all of my annotations seem to be there just fine. Thanks for your help.

Mark
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Stephen Wagner, Employee

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I just realized that my work around for converting a .tscproj to a .cmproj might not help you with your missing files.  If you just copied your files directly from your PC to your Mac you are going to be out of luck.  On the Windows side the .tscproj contains absolute paths.  Things like "D:\My Work\CWM Video\! The Video\Sound Files\01 Overview Section A.mp3".  Unfortunately that path will just not work on the Mac side, so the file will show up as missing.

Currently what you have to do is to zip up the project in Camtasia Windows, then copy that file to your Mac, and open up the zipped project.

-Stephen
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J K17

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I just had this happen, but my files were all on a seagate passport.  They were all on there independent of camtasia.  I imported items as I used them.  I was about 20 small projects in out of 40 and as I was closing it off for the night, I deleted one independent clip on my desktop that I am not even sure I used in camtasia, and suddenly the last project opened said missing files.  But not only that - but all of my folders of initial independent videos, my camtasia .cmproj files, and exported videos have suddenly disappeared.  Because it is not on my pc, I have no trash.  No idea where all these went!!!  It is the craziest thing that I have ever seen.  Absolutely no way could I have deleted these.  I recently upgraded my mac to Catalina to run this stupid program, which made me lose my adobe access (I know - I was dumb), and now this.  What a stupid OP.