Missing some mouse clicks

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  • Updated 9 months ago
I'm new to Camtasia and have noticed that in my screen recordings that some mouse clicks do not respond to Cursor Effects. It appears that every recording I do seems to have at least one or two mouse clicks that do respond and it is completely random when these happen.

Has anyone else encountered this issue? I'm considering that I may have to manually add a click sound and animation to the recording to compensate for the few clicks that are not working but I would prefer not to do this.

AndyK
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Andy

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Posted 3 years ago

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kayakman, Champion

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any chance that you [accidentally] cut out the part where the click happened?

my mouse clicks all show as expected, so I can't reproduce the issue 
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Andy

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When I import the recording the first thing I do is add the Cursor Effects first before doing any editing to ensure that the effects applied to the whole clip. Then as I make way through the recording editing as I go I notice that some clicks are missing both the animation and the sound effect even though I can see screen interactions such as mouse over and mouse down effects over buttons where the mouse effect in Camtasia has not been applied. 

I've tried removing and then reapplying the effect and trying different effects without any luck.
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kayakman, Champion

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I assume you are using Camtasia 8.6.0 ?

I assume you made the recording using Camtasia Recorder ?

I have seen some cursor effects occasionally not show in the editor when previewing in the canvas, but they always show up in the produced video

could you post a short segment video showing us you applying the cursor effects, then include a segment of the production showing when/where the effects go missing?
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Andy

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Yes, your assumptions are correct.

I've also noticed that during editing that the preview is sometimes not perfect but usually they seem to work themselves out and start rendering correctly. However, I just did a quick export of the effected area to .mp4 and the final output also demonstrated the some problem. :(

To give you more background - I'm using Camtasia on a Mac running Windows 10 via Parallels Desktop 10. 
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kayakman, Champion

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OK; re the Mac thing, suggest you contact tech support

This is a free service and you can submit a ticket here:https://support.techsmith.com/hc/en-us/requests/new

Or call, >>> 1.517.381.2300
Toll Free: 800.517.3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday
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Andy

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Thank you for your assistance and I'll submit a ticket now.

AndyK
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arminlinder

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I have the same issue, it seems. I recorded a .trec using Camtasia Recorder 9.1.2, opened it in Camtasia Studio, and added the "Click Rings" effect to both left and right mouse button. The effects work as expected, but after a while, at a certain point within the recording, they suddenly disappear for 1-2 clicks. Then they come back, work a while, and fail again later, but also come back again after a few clicks.

The dropout does always appear at the same action within a recording, I recorded the same scene approx. 10 times, the dropout does always appear at the same sequence of action.

Note: I use the Recorder inside a VMware Virtual Machine (VMware Workstation Pro 14). Host and Guest are Windows 10, the recorded application is Office Excel 365.

I recorded approx. 15 .trecs now, at least 2 of them do show these annoying failure, all others seem to be OK.

The failure can be seen in the Camtasia Studio preview as well as in the final mp4.

Is there any info about what causes this issue and how to circumvent or fix it?

Thanks, Armin.
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arminlinder

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May this help someone,

I think I found the problem. I repeated the same sequence of clicks over and over, using a tool simulating mouse clicks, and found that the lost click behaviour occurs randomly. I found a specific sequence where reproducibly 70% of the clicks were lost, while 30% succeeded. Experimenting with the mouse timing I found that clicks may get lost if the Mouse_Up event fires too short after the Mouse-Down event. The mouse click was, simply speaking, carried out too fast, and it seems like Camtasia may sometimes miss such "short clicks".

It is just a guess, but IMHO very likely that pepole using slower computers and/or run the recorder in a virtual machine are affected more often. On my test machine, the missed click issue occurred if I set the click duration to approx. 10ms. Setting it to 50ms let the effect go away entirely.

I reprogrammed my test machine so that mouse clicks take at least 50ms. I ran the same sequence mentioned above over and over all morning, and not a single click was missing from the .trec, so I am optimistic that I got the issue resolved.

The "lengthening" of the mouse clicks by 40ms has no notable effect on the video.

Armin.


(Edited)