Mobile Share is not possible

  • 1
  • Problem
  • Updated 4 months ago
Since a Update (i dont know which one!) we have the Problem, that we cant connect any Mobile Phone to transfer a Pic. It says: "It couldnt generate a QR-Code." It is a Problem. How coud i resolve this?
Thanks for your Response,
Matthias Fenchel
Photo of MF MED UG

MF MED UG

  • 1 Post
  • 0 Reply Likes

Posted 4 months ago

  • 1
Photo of Robert R.

Robert R., Online Community Admin

  • 1682 Posts
  • 556 Reply Likes
Hi there!

Have you tried the steps listed here: https://support.techsmith.com/hc/en-us/articles/203732118 ? Are you running any antivirus/antimalware applications that might be blocking Snagit from connecting to the mobile device?

-Robert