I have been a SnagIt user for years. I switched to a Mac 18 months ago. SnagIt 2018 worked perfectly on it. When I upgraded to 2019, I experienced the same freeze-ups everyone else did. It was so bad, I uninstalled 2019 and reinstalled 2018. I reluctantly installed the upgrade to 2019.1.1 that promised it would fix this problem. Much to my pleasure, it did. Thanks for a real working fix.