More accurate control over region capture!

  • 1
  • Idea
  • Updated 3 months ago
I spend a lot of time capturing product images running in remote sessions. Capturing the active window precisely used to be a breeze in earlier versions as the magnified capture view allowed precise adjustment to the start and end pixel point, I used the mouse to locate the approximate point then the keyboard to fine adjust. This is now impossible in 2019 as the keyboard adjustment jumps multiple pixels per key tap and I can't find a way of suppressing each click to a single pixel - this puts hours onto any individual capture project that used to be a simple affair.
The accurate selection worked great in Snagit9 but I thought I'd better get with the times and upgrade (you need the cash don't you?) but sadly this has been a step backwards in terms of usability.
Even playing about with windows keyboard repeat delay and screen scaling does nothing to help.
This has been raised as a support ticket and discussed with one of your support reps who can replicate the problem. I can attach a transcript of the chat if this helps.
Photo of Mick

Mick

  • 3 Posts
  • 0 Reply Likes
  • Frustrated

Posted 6 months ago

  • 1
Photo of Mick

Mick

  • 3 Posts
  • 0 Reply Likes
Chat started on 07 Mar 2019, 09:43 PM (GMT+0)
(09:43:26)*** Mick Rutherford joined the chat ***
(09:43:26)
Mick Rutherford: I spend a lot of time capturing product images running in remote sessions. Capturing the active window precisely used to be a breeze in earlier versions as the magnified capture view allowed precise adjustment to the start and end pixel point, I used the mouse to locate the approximate point then the keyboard to fine adjust. This is now impossible in 2019 as the keyboard adjustment jumps multiple pixels per key tap and I can't find a way of suppressing each click to a single pixel - this puts hours onto any individual capture project that used to be a simple affair. Am I missing something?
(09:43:48)*** Kevin G. joined the chat ***
(09:44:02)
Mick Rutherford: Hi Kevin. Am I doing something wrong?
(09:45:03)
Kevin G.: Hi thanks for reaching out. Please give me just a moment to test that here.
(09:45:27)
Mick Rutherford: Before I noticed the chat option, I did raise this as Request #565603
(09:46:28)
Kevin G.: Thanks, if you open the Capture window and select the All in One option on the left, you can select the area and then resize it using the mouse
(09:46:39)
Mick Rutherford: I'm running the latest version (2019.1.1) on 64 bit Windows 10 and a multi monitor setup.
(09:47:56)
Mick Rutherford: That doesn't help as there's no fine control there.
(09:48:34)
Mick Rutherford: the captures need the zoom control for fine cropping - its not available on the resize all in one.
(09:49:11)
Mick Rutherford: Anyway, it makes more sense to have more control at the capture stage. Just reduce the cursor step count per keyboard click.
(09:49:23)
Mick Rutherford: Isn't that an option or even a registry hack?
(09:50:17)
Mick Rutherford: Cropping a captured image is making more work when it could be done immediately with a more precise capture selection.
(09:50:32)
Mick Rutherford: Like you used to have in earlier versions.
(09:50:50)
Mick Rutherford: It feels like 2019 is a retro step in this fundamental area.
(09:51:07)Mick Rutherford: What was the reason for changing it?
(09:51:47)
Kevin G.: https://www.screencast.com/t/jcQqhJT8CF That link there shows the fine tuning that I was meaning. If you look next to my cursor you will see the exact dimensions of the capture window. You can likely adjust the sensitivity of the keyboard itself in the Settings for windows to have the key repetition slower. You can do so by going to Windows Start button, then Settings. There you can change the Keyboard settings to repeat at a slower speed.
(09:53:44)
Mick Rutherford: Yep, I saw the video and that won't help.
(09:54:12)
Kevin G.: In that video as well you can see the toolbar, you can set the exact parameters there as well
(09:54:18)Mick Rutherford: Let me explore the key repetition setting in Windows and see if it helps.
(09:54:37)
Mick Rutherford: Exact parameters don't help either.
(09:54:50)
Mick Rutherford: Windows pop up and move around so it needs to be dynamic.
(09:56:28)
Mick Rutherford: Keyboard repeat delay makes no difference.(09:57:07)Mick Rutherford: It seems like the cursor keys are jumping the selection pixels by 3 at least on a single click.
(09:58:45)
Mick Rutherford: It;s not just in remote windows either. I just tried cropping around a day in my outlook calendar and the problem is clear to see in the magnification window.
(09:58:57)
Kevin G.: Unfortunately I believe that is about as precise as the application will allow, I do apologize for the inconvenience
(09:59:35)
Mick Rutherford: It';s not Windows display scale either. All my displays are operating at 100%
(09:59:58)
Mick Rutherford: That's a shame as your older versions worked really well. I may have to downgrade.
(10:01:23)
Mick Rutherford: Please consider this as a bug / feature request. It's a disappointing step back and I'm keen to see what the user community makes of it. Shame it's difficult to capture! I could show the problem via webex or Fuze if it helps?(10:03:25)Mick Rutherford: FYI, Snagit9 was awesome in this respect.(10:03:56)Kevin G.: I do see what you are saying here I can replicate it here as well. This would make a great feature request. While I can certainly pass on this suggestion, it is best to use the following link - it's a page that all our product teams are using to track feature requests and feedback. https://feedback.techsmith.com/techsmith/topics/new-community-process-feature-requests
(10:04:47)
Mick Rutherford: Thank you. Please pass on the transcript and I'll raise the feature request through the appropriate channel.
(10:05:06)
Mick Rutherford: Feel free to raise this with colleagues and get their opinions too... :)
(10:05:21)
Kevin G.: Absolutely. Anything else I can help with today?
(10:06:15)
Mick Rutherford: Nope, apart from that annoyance, I'm a big Snagit fan and have used it for many years.
(10:07:55)
Kevin G.: Alright thanks, I will make sure to raise this up the flagpole here and you would be so kind as to add a Feature request, we can see if we can get some traction on this. Have a great afternoon!
(10:08:05)*** Kevin G. left the chat ***
Photo of Joe Morgan

Joe Morgan

  • 7000 Posts
  • 3824 Reply Likes
Are you running 4k monitors by any chance? Have you updated any graphics drivers lately?

I run 1. 2560 x 1440 and 2. 1920 x 1080 monitors. I have no issues with using the mouse and then the arrow keys to adjust the capture one pixel at a time.

SnagIt 2019.1.1 64 bit build 2860.          Windows 10 Home 1803 version 17134.590

RegardsJoe
Photo of Mick

Mick

  • 3 Posts
  • 0 Reply Likes
You have the same setup as I do, 1 x  2560 x 1440 and 2 x 1920 x 1080 monitors. All drivers are up to date. Difference is Windows 10 Enterprise Build 16299.904
Could be an issue with the Dell Precision 6520 chipset so I'll move over onto my desktop and retest. 
My issue was relpicated by the support tech though so at least I'm not imagining it or the only one with the issue.
Photo of davidlambert

davidlambert

  • 176 Posts
  • 50 Reply Likes
Joe, are you running three monitors or did you just number them 1. & 2.?
Photo of Joe Morgan

Joe Morgan

  • 7000 Posts
  • 3824 Reply Likes
3 monitors.

Dell Computer SPECS.

XPS 8700

Windows 10, 64-bit, English EA - -

 4th Generation Intel Core i7-4770 processor 3.40 GHz (8M Cache, up to 3.9 GHz)

16GB RAM Dual Channel DDR3 1600MHz - 4 DIMMs EA - -

NVIDIA GeForce GTX 660 1.5GB GDDR5 EA - -    Supporting   4 Displays

Samsung 860 EVO V-NAND 1TB SSD SATA 6Gb/s           3 each

Photo of je_nash

je_nash

  • 1 Post
  • 0 Reply Likes
Ugh.  The Capture Region anomally.  I've been searching around to try and find a preference like "Snap to Grid" or something similar to shut off, but I have yet to find it.  The cursor behaves freakishly.  It's like Snagit can't decide whether it wants to caputure a region, or an entire window.  It toggles back and forth. So annoying and anti-user.  Previous versions were painless.  Snagit, what a disappointment.