Mouse pointer not working during Camtasia capture

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  • Problem
  • Updated 4 years ago
Camtasia 7, mouse pointer flickering during capture, unable to control placement on screen. This is in all applications. I'm on the trial version.
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Valeie Sue

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Posted 8 years ago

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Mike Curtis, Employee

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Hello Valeie,

I found this article in the knowledge base: http://techsmith.custhelp.com/app/ans...

Do you think that might help?

If not, please open a case with our Technical Support team so they can obtain some diagnostics on your computer. You can create an account and open a case here: http://techsmith.custhelp.com/app/uti... The fact that you are using the trial should not matter, and we still provide free technical support for the trial.

Sincerely,
Mike Curtis
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Valeie Sue

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Thanks Mike. That helped. I also disabled display acceleration during caputure, that seemed to help too.
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kaikoes

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Mike, the knowledge base link is broken. Could you please repost that link or where can I find it?

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