Mouse pointer recorded with an offset in some cases

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  • Updated 5 years ago
I'm recording some screencasts with Camtasia Studio 8 and Lightroom 5.
Some tools in Lightroom have special graphics for the pointer. After recording some of these tools, the pointer is not where it should be, but a little lower and on the right. 
Is this a bug or some setting that I can change? I'm not using cursor highligting and disabled cursor effects.
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ragdoll

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Posted 6 years ago

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Paul Kastle

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We are seeing this too.  It appears to happen when dragging the mouse on an application (not just in Windows explorer.  It does not happen when we capture using Camtasia Recorder 6.
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gkiss

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Hi,

Was this issue resolved? I have got it too. I just noticed it on some videos I spent quite some time on which I didn't see until I thought I was done, dammit. Now I have to do it all over again. It is present in the clips, not just the produced video. If I can't fix this then Camtasia becomes useless. I have never seen it before but I haven't made any videos in a few months. 

I haven't thought about using an old version of Recorder. I'll look around to see if I might still have it.
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Joe Morgan

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Your current Camtasia key can unlock older versions of Camtasia studio. So it would be easy to install another version of Camtasia studio and use its recorder. If you are having the same problem that was referred to in this thread, I would have to say the problem has not been resolved.

You can download and install a new or an older version from this link. Selecting the "Free Trial" Icon will download the newest version.

http://www.techsmith.com/download.html

I will however, suggest that you contact technical support to see if they can help you. This is a free service.

https://support.techsmith.com/hc/en-us/requests/new


Or call, >>> 1.517.381.2300

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

 

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ragdoll

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I think that the latest versions do not have this problem anymore.
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gkiss

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This is so weird. I am playing around with this and sometimes it doesn't happen at all, and I even have one clip where I have TWO CURSORS moving around. Neither is in the right place. 

I have Camtasia 7. I've never see this before!
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Joe Morgan

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You made need a windows update or something as simple as that. Out of date drivers can make strange things happen. I would try running Windows update manually. If that doesn't work, Tech support may still help. But technically, they could refuse because Camtasia 7 is not officially supported any longer.
I had a Camtasia 7 issue looked at by them a short time ago. But they won't be correcting the problem. {:>(.....Because it's no longer supported.
 But they may be able to assist you???
(Edited)
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Rick Stone

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Hi folks

I updated to 8.5 a couple of days ago and I just hit a similar snag. I note that Adobe lightroom was mentioned. I'm trying to record Adobe Captivate and the mouse just sort of "sticks" where the pointer doesn't move but as I click in areas of the application they are responding.

I've been recording heavily the last few weeks and this issue only appeared after upgrading to 8.5.

Moments ago I created a video illustrating the issue and filed a support ticket.
( http://www.screencast.com/t/wWUxc63ahzT )

Methinks a bug has crept into Camtasia and it manifests with Adobe applications. :(

Cheers... Rick :)
(Edited)
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Joe Morgan

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Hey Rick,

I'm going to suggest that you contact tech support this time. The reason I say this, I'm running Windows 8. Camtasia 8.5.0. Windows is up-to-date, I just updated it early this morning. I recorded in Adobe Lightroom, Adobe Acrobat Pro, Adobe Premiere Pro, and a couple of non-Adobe programs. I recorded several minutes of video. My cursor behaved flawlessly in all applications. The person I responded to earlier today is actually running Camtasia 7.

Regards, Joe

(Edited)
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Rick Stone

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Yeah, I have contacted support. Actually just finished updating my initial report. I just did the ole uninstall 8.5 and reinstall 8.4 hokey pokey and darned if the issue is still here! Grrr

And in my second report, I was thinking back to the sequence of events. I did recording two days ago and used 8.4 and all seemed well. Yesterday, I believe I saw via your posts that 8.5 was available and I installed that. But spent most of the day at a church restoring some applications on a PC there. So I wasn't using Camtasia.

In typing the additional info, I was thinking back and I do recall Windows blessing me with some updates in the last couple of days. Maybe it's tied to that. Probably is.

Hopefully I can get things sorted soon. I'm hoping to finish up my video series for this particular class.
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Rick Stone

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Hey Joe, support had me switch over to AVI as opposed to TREC and mouse is dandy there.

Sure seems suspicious that the last thing I was doing before noticing the issue was playing with the mouse properties. Probably coincidence, but... ;)

Strange. Very Strange...

Rick :)
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Joe Morgan

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I wouldn't be satisfied with that response if I were you.

An AVI recording has the cursor effect burned into the recording. So you won't be editing anything with the cursor whatsoever. To me that's completely unresponsive as an answer to your problem, or a solution. It is nothing more than a workaround with less functionality than you are used to having. That's my opinion on it.

I installed 15 Windows updates early this morning. I do manual updates because I don't like it updating when I'm in the middle of doing something. As I said, I have no issues that I'm aware of at this time. I'm running Windows 8. I personally like Windows 8. I did not upgrade to Windows 8.1.

The fact that you reverted back to Camtasia 8.4 and still have the same issue doesn't really add up. This could easily be something that TechSmith doesn't have to solve at all. It might be windows????

I'm intending on doing a lot of video editing over the weekend, so I'm going to cross my fingers for now and report back if I run into the same problem.

Good luck with that Mr. Rick, glad I'm not in your position.

Regards, Joe

(Edited)
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Rick Stone

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Yeah, well sometimes you just have to choose your battles, no? I agree that it's not really a satisfying response. But at this point I'm sort of in a crunch and happy to at least have something that works. ;)

I also agree that it doesn't add up that even reverting to 8.4 didn't fix it. That seems to indicate to me that it may be operating system related. But then again, it's only one application that has the issue. And it would make much more sense if I had maybe performed an upgrade on the application I'm trying to record.

I sure hope you don't hit a similar snag.

Back to my rat killin! Rick :)
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gkiss

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Thanks for the replies. As I said I am using Camtasia 7.1. I find that the observation is erratic, sometimes happens, sometimes doesn't and I can't find a consistent way to reproduce the behavior. If I do find something I can reproduce I will post it. I find that it is not present in preview, but shows up when I save the clip to the library. If it's not present in the clip then it's not present in the rendered video. 
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Robert Sinclair Leitch

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Just did a recording, got everything perfect after umpteen attempts, only do discover in the editor that the mouse is offset by about 1/4 to 1/3 the width of the screen.

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