Mouse trail stuck on screen when rendering to WMV file

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  • Updated 5 years ago
When I render a screen capture video and audio project to a WMV file (using recommended settings) at times the mouse pointer trail is like it is stuck on the screen with multiple images of the pointer still showing where they should not be. This drastically cheapens the quality of the video. What should I do to not have the ugly mouse trail stuck on the screen. I would also like to keep the file size from being excessively large.
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Matthew Bryant

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  • frustrated

Posted 7 years ago

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Karl Kuhn

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I have the same problem. Can someone from Techsmith please respond!

Thanks,

Karl
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Logan S.

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Hey Karl,

What version of camtasia are you using?
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Jessica Christy

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I am having this same problem. My rendering failed several times, and I had to close and restart the application to complete the process successfully. My video clips look fine during the build, but after the WMV file is rendered, some show a mouse trail. I am using version 8.0.3.
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Logan S.

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I'd recommend updating to 8.1 as soon as possible and seeing if that fixes it for you.
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Jessica Christy

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I've finally gotten my Desktop team to update to 8.1.2. I re-produced the video as WMV, which is really my only option for my audience, and the trails are still showing in the new video.
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Jeremy Sindall

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Logan S.

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Hey guys,

If you play back the file in a different player, such as VLC, are you still seeing the ghosting?
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Jeremy Sindall

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I Downloaded LC and I don't see the ghosting anymore. However the quality seems lower than in Microsoft's player
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Jeremy Sindall

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Are you planning to fix this bug for Windows Media Player?
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Jeremy Sindall

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Its been 18 days any response if you are planning to fix this yet?
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Tim Rich

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VLC doesn't show the "ghosting" or pointer trails, but I need my videos to work in Windows Media Player. What is the timeline for you guys to fix this bug?
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HM

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I have the same problem...
And I need the wmv videos to be played on Windows Media Player. Any solutions?
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Rick Stone

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Hi there

Have you tried upgrading Windows Media Player?

To be fair, what is being reported would seem to be an issue with Windows Media player. Especially, since the videos are fine in a different player such as VLC. I'm not sure Techsmith would have much of a chance in changing the behavior of Media Player.

I know these players are reliant upon specific CODECs being installed. Wondering if perhaps it's worth a shot to try and install a CODEC pack. I know with other media work and other apps, I regularly have to install something called the K-Lite codec pack. Perhaps try that?

As the CODEC is probably involved when rendering too, you might need to re-produce the output before testing.

http://www.codecguide.com/download_kl_old.htm (for 32 bit systems)
http://www.digital-digest.com/software/k-lite_codec_pack.html (for 64 bit systems)

Cheers... Rick :)


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HM

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Yes I do have the latest versions of Windows Media Player and Camtasia Studio 8.

I appreciate your help and I'll save those links for personal use,
but I'm at my job and I need to send videos to some people to validade some projects (co-workers bosses people in other cities etc) and I can't send the videos and a link for them to install the codecs... Some people don't even have the codecs to play mp4 video (which works fine for me, I'm only having trouble with wmv files).

But thanks again.
Any updates let me know

If some of you tried the codecs Rick posted let us know
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Rick Stone

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Hi there

One of the reasons I mentioned the CODECs is because I have them installed on my own PC and I haven't encountered the issue reported here with the WMV. ;)

Then again, I tend to avoid using that output type in favor of MP4. But even then, I'm aware that MP4 is simply a container and doesn't mean anything when it comes to video, as it all depends on the CODEC.

Annnnd we're back to the CODEC dilemma again. Kind of like an endless loop! LOL
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Tim Rich

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The pointer trails are somehow related to changing the video speed. My screen captures will compile and play back fine as long as I use the default video speed, but if I adjust the video speed, the pointer trails appear in the compiled video. I'm not sure if this happens on the latest version of the Windows Media Player because it's been some time since I posted this issue, but  my codecs were up to date at the time of my original post. 

My workaround: move faster during the video capture. :)

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David Hunter

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This appears to be related to the mouse pointer scheme. I changed the mouse pointer scheme from a Windows Aero scheme to (None). After redoing my video, I no longer saw the ghosting lines after the recording was compiled into the SWF file format.

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