MOV problem

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  • Updated 3 years ago
I have the latest quicktime version and Camtasia 7 and getting an error of unkown media when importing MOV file from nikon d5100
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osmar92

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Posted 7 years ago

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Randy Schott

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I did some checking, and the d5100 uses H.264/MPEG-4 and PCM audio inside of a MOV container. That _should_ work in CS, assuming that you have Quicktime 7.2 or later installed.

If you do have QT installed and you can play the video file in the Quicktime player, you may want to contact our Tech Support department (free!). They will probably want to get one of the videos from you so that development (probably me ;-) ) can take a look at why CS is having trouble opening it.
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Randy Schott

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Alright I found a sample MOV file from this camera, and that file will not load for me in CS7. I've tried looking into the error we get from the Quicktime SDK, but it's not helping much. In fact, the error code we are getting back isn't listed anywhere in their documentation, and I've had no luck googling it. I think the only option for now might be to convert the file to another format (mp4?) that works in CS.

I'm very sorry for the trouble that's going to cause you. When I get some more time, I'll dive into the file some more to see if there are any strange properties/flags/atoms that we need special settings to handle.
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osmar92

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THanks for your reply. As for converting to another format it make no sense since I can use then other video editors like AVS. I like the interface of CS7 and frendliness. It would be much better if the issue gets resolved.
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Michael Milford

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I second osmar92's comments, having same issue.
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syang4

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I am using camtasia studio 8 and have the same problem with importing my Nikon 7000 .mov files.
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Mark W4CHL

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Folks, we have used dozens of different cameras importing to CS7 and now CS8. In at least half of the cases, these MOV containers were not well formed and required conversion to a well defined format. Fortunately Handbrake is a very good, very reliable way to generate an MP4 container. Look at other posts here in the Camtasia fora (and in other tool fora like the CyberLink Power series and Microsoft's Movie Maker).

Handbrake has been great on Nikon's and Canon's camera formats, and on several web meeting tools which create WMV files that seem to hang up most video editors. Go to Handbrake.fr, download it and try it. Handbrake runs much faster than any video tool creating a usable MP4 to input to CS7 or CS8. Handbrake often reports that it will take longer to do the conversion than it actually does.

If you prefer a well formed AVI instead of MP4, then there is also Avidemux from sourceforge. Not as well done as Handbrake, but perhaps a more typical Windows (or MacOS) tool with fewer bells and whistles.