Moving Library Assets into a folder deletes projects!?

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  • Updated 5 months ago
I created a folder in the Library for old Assets that I'm not longer using. I moved a bunch into it and now most of my project files have disappeared! Has anyone else experienced this? If so, is there any way to get my projects back? I'm about to lose it!
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bnystrom

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  • Frantic!

Posted 5 months ago

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Kelly Mullins, TechSmith Employee & Helper

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Hi bynstrom,

I'm sorry you are having trouble.
Let me see if I am clear on this...You created a folder in the Library within Camtasia, and moved Library assets into that folder you were no longer using?
However, when you did that, your Camtasia project files disappeared?

Do you mean the moved Library assets are not appearing in your projects now whe you open them?

Or, that the literal camproj files are missing now and you can't find them?
I just want to be clear on what is happening so you can get the help you need.

Thanks for any more information.

Kelly

TechSmith
(Edited)
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bnystrom

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What I mean is that a bunch of my project files (.tscproj) are completely gone. Some other Camtasia-related files are missing (background images and other graphics). I've seen the messages that pop up when you open a project and media or a Library assets are missing and I would expect that might happen due to the moved items, but I can't understand why an entire project file would disappear. Is there any reason that would or could happen? It doesn't seem to make any sense that it would.

On closer inspection, I noticed that some Word docs - scripts I created for Camtasia videos - are  missing too, so perhaps this is just a coincidence and the issue is actually a hard drive failure. I'm running chkdsk on the drive now to see if it finds any problems and/or recovers anything.
UPDATE:After running chkdsk, there are still a bunch of project and asset files missing from the Camtasia Studio folder, so I suspect that this may be a problem in Camtasia.
(Edited)
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Mal Reynolds

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As you've guessed, this is something else at play. There is no way that shifting asserts in the library can have this sort of effect. I've used that method regularly.

Consider what's happening when you do it. In version 9 (this will be different in 18, but since that's not out yet it's academic) assets are stored in Windows' ProgramData folder. Specifically, %ProgramData%\TechSmith\Camtasia Studio\Library 3.0. Each asset has its own folder, which contains the media and markup data relating to it.

Moving an asset to another folder in the library does not change the name or location of that folder, which is why you can shuffle assets between folders without breaking the availability of the asset in your projects. (This is why I shuffle superseded assets into an "Archive" folder in the library. It means that they are still available to older projects if I reopen them, but they don't clutter up the active folders.) The only thing it changes is which folder of the library the UI displays the asset in.

The key point is that the files affected are in the %ProgramData% directory... which is where your project files aren't. There's no connection at all between the project files and the library files, save for the fact that the project files include a line of code pointing to the location of the corresponding library files for each asset.
It could be a hard disk error, or it could be that they were deleted accidentally as part of a cleanup operation (it may be worth checking the Recycle Bin as well), but it definitely can't trace back to shifting assets in the library.
(Edited)
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bnystrom

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Thanks for the detailed explanation. I already checked the Recycle Bin and didn't find anything. I won't be on the system until Monday and I'll go over it with a fine-tooth comb then. I'll try running Recuva or a similar tool from a flash drive or bootable CD to see if it can find anything.
(Edited)
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Dubie

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Something you can do as a kinda last resort is to restore your computer to a previous date before you moved the files.

This will of course be dependent on the amount of restore points your system has created.

One time I lost some files,  how I don't know but they where gone.I did a restore to a date two days prior which was after the date the lost files were created and all was good.

If you go this route just be sure to backup to a external source anything you have added/created etc. after the restore point you are going to reset to.

Just another possible solution that may get your files back.

:)
(Edited)
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bnystrom

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That's a good idea. I did an update to another application the day before this happened, so there's a good possibility that it created a restore point at that time. As long as the area of the drive where the images are stored isn't damaged, it should work.

UPDATE: As it turns out, System Restore only affects executable files and Registry settings, it does not restore user-created files. 
(Edited)