Moving Snagit datastore problematic bc Windows username is now "user_000" and meta can't find files

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I cycled into a new machine and am having trouble with the Editor...the thumbnails with red X's because the meta is pointing to the wrong location.  I did the export/import from the old machine to the new; but it appears this doesn't make an allowance for changes to the user account name or file location, is that right?  I haven't moved location of the files, but my PC username (the c:\users\username) is modified so as to be unique with every PC. 

Is the metadata tagged at such a low level that it cannot be modified and moved to other users (or in my case to another PC) unless the user name and file path is identical is all respects?   Is it possible to modify this meta with some tool?  I'm not sure if Windows would allow a symbolic link to fix this or not but it may be worth a try.    This ca
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RJ

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Posted 9 months ago

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Rick Grunwald

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Did the installation create a new datastore under the correct login for that machine? IF SO, just copy all the files in the datastore inder USER_000 to the new one then go into the new one and load all the snag files which will put them in your library. Once it is there, delete the backup datastore under User_000
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RJ

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I found the problem... 95% of my saved files are not .SNAG files but are saved as .PNG or .JPG.  The unsaved .SNAG files moved fine the old machine, but it appears all saved files have the hardcoded metadata associated with them regardless of how I push the datastore.   

I'll open the ticket and see if there's any possibility of a workaround.  

Thanks
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RJ

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Why is it I don't get this?!!!!!!!
The first answer is yes.  The rest is I have no idea.  The files are where they belong.  The Editor is garbage.  I feel like I'm over complicating this but I don't want to lose my files and my IT people are useless.
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RJ

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When I right click on all the files in Editor they're all pointing to the old location.
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Rick Grunwald

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You can Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

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Joe Morgan

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So did you create a "Backup" of your Library files from the old computer.



Then import that backup into SnagIt on the new computer?

Regards,Joe
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Joe Morgan

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Here's a TecSmith help file I found on the subject. I don't know it it helps with any of your issues or not.

https://support.techsmith.com/hc/en-us/articles/203731768-Snagit-Windows-I-need-to-move-my-unsaved-c...
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RJ

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Mine are captures that saved as non-SNAG.   I'm beginning to suspect the meta might be hardcoded in the Editor if they've been saved.
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RJ

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@Joe...Yes, tried that.  It successfully moved all the metadata except the change in username.  Therefore the file structure is there but they are unable to be opened because the path has changed.    

@Rick...Thanks.  
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Rick Grunwald

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So ... find them on your hard drive (try this with a couple of files first) Then remove the file from the library then drag and drop the files from the current location to the editor