MP3 import problem in Camtasia 9! It crashes...

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  • Updated 2 years ago
Hey,
So I've been using Camtasia 9 for a while, it works like a charm with the awesome recorder and editor. However, I had been having this issue, whenever I tried to import .mp3 files into camtasia, it just stops responding and eventually crashes. I reintstalled camtasia just incase it was a missing files issue. When I tried again, it just stops working and I have to force quit it. And I have tried importing a lot of .mp3 files, it just doesn't works. Upon opening older finished projects(with audio), they just open up but as soon as I play it or try to edit the music files it stops working. With .mp4 it shows no problems at all. Please help, I have looked through a ton of other threads but never found anything similar to this, I think its a problem with an file on my computer doing that. If this means deleting camtasia with all my older camtasia projects and settings. I can do that without any hesitation.
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Sankalp Sahu

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Posted 2 years ago

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kayakman, Champion

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convert your MP3 to WAV, then use in project
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Sankalp Sahu

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its no good :\

EDIT: it does work but its size is a lot, why does this problem occur? can't it be fixed in any ways?
(Edited)
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kayakman, Champion

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Camtasia does not work well with MP3s [those files can have issues that cause problems when on timeline in a project

best to use WAV audio files
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Sankalp Sahu

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But those files were already used in older projects, how can they change and cause problems? the WAV file is of 30 mb, it makes the video extremely large :\ Should I update it(camtasia) and maybe it can fix the problem?
(Edited)
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kayakman, Champion

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you should contact tech support re the MP3 issue w/CS9

but other threads on this forum have indicated MP3 issues

a 30 MB wav file in a project does not mean that the produced video inherits that file size

suggest you try using the WAV and producing to MP4 w/controller; then see how the file size comes out

perhaps try producing with and without audio in the video?
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Fred Grover, Champion

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To add to this the .wav files are larger as they are uncompressed audio files as to where the .mp3 files are compressed and why they are smaller in file size. I always use the .wav files when recording my audio and keep a setting of 44,100 HZ 16Bit Audio 1 Channel (CD Quality) and have never had any issues. Just a suggestion for you to try out.

When recording audio using Camtasia Studio Recorder it comes out fine but if you are bringing audio from another source into Camtasia Studio I would highly suggest using the.wav file formats for that audio as when you use the .mp3 audio formats and then go to produce your video it will cause what is known as double compression and that gives some awful results for sound quality in your audio. So with that being said to hopefully be more clear if you use a .wav file and then render it in Camtasia it will not double compress the audio and give you better results in my opinion. And as kayakman (Bob) stated Camtasia does not work well with .mp3 files and in audio there is certain standards/settings that should be considered like in the settings I stated above and they should match or you may have or not have bad results from my experience. I would also try kayakman's suggestion above about using the .wav and producing to the .mp4 format and check the size as it may or may not surprise you.

You are correct that the .wav file is larger in size over the .mp3 but that is because of the audio being compressed down. It is like listening to a vinyl record and then comparing the sound to a digital .mp3 file. With good quality headphones on you can hear the differences in the sound as the vinyl records were never compressed and were just what you heard without losing any quality. I have worked with audio for quite sometime and taken classes on audio recording etc. and done a lot of research and trial and error through the years and have found what works best for me and some others so these are just my suggestions and opinion.

Thanks for posting and let us know how it goes and if you have any other questions. I hope this information helps a little and you find it useful. Have a great day/night. :)
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Sankalp Sahu

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Thanks and I understand what you mean, well I the recording is also messed up, it crashes every times I record. Again this problem didn't solve by reinstalling camtasia, it has made camtasia piece of junk and totally unusable. 
(Edited)
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Sankalp Sahu

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Update: For the people facing same kind of problem, refer to this: https://support.techsmith.com/hc/en-u... and update your version. It fixed camtasia and worked for me :)