MP4 video does not play

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  • Updated 2 years ago
I placed the MP4 video which does not have audio to the media bin.  I move it to the track and press play to see the video.  All I get is black screen and video.  The video plays fine in media player but does not play in Camtasia.  
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Posted 2 years ago

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Photo of Brian Nystrom

Brian Nystrom

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This may be a silly question, but is the track disabled, by any chance? That would explain why it plays, but you can't see it.
Photo of Joe Morgan

Joe Morgan

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Where did the mp4 come from? What version of Camtasia are you using?
Photo of jmenadue


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I'm using Camtasia 2018.  The video came from a video laryngoscope called the ClearVue.   I have attached a link of the issue I'm running into.
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kayakman, Champion

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as a quick fix, if you can play it in a media player, play it while capturing it with Camtasia Recorder; if it has audio, enable record system audio

or ... use free Handbreak to convert it into another MP4
Photo of ktshoe60


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This issue is being raised frequently here. Hopefully they'll fix this soon. I've done the record in media player. It works but an annoying extra step.