Multi monitor with high resolution laptop and scaling

  • 11
  • Problem
  • Updated 3 months ago
  • Solved
It doesn't appear that multi monitor usage with scaling has been implemented. I have a Microsoft Surface with a high resolution display that requires using scaling (200%) to look "normal". The external monitors are 1080p and 100%. Depending on which on is primary, the Snagit window is either very large or very small. I understand this must be implemented inside the Snagit application itself and is not a Windows issue. Would love to see this fixed!
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Trevor Wilson

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  • sad

Posted 3 years ago

  • 11
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Chris Larson, Snagit Technical Product Manager

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Official Response
Hello all,

Tuesday we released version 2019.1.2 of Snagit Windows with much better support for multiple monitors using different DPIs. We know this has taken some time; it has required some fundamental changes to Snagit’s UI. We now have Snagit in a place where it can seamlessly move between monitors without getting ridiculously big or small. This would have impacted you in previous versions if you have a very pixel dense laptop and an external monitor (or more). I want to thank you all for your patience and those that tried it out before we updated to make sure this was working as expected. It's all very much appreciated. If you are seeing additional problems related to this, please don't hesitate to let us know here.

You can download the latest version here: https://www.techsmith.com/download/snagit/ or check for updates if you are running a previous Snagit 2019 version.

Thank you!