multiple monirors

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  • Problem
  • Updated 7 months ago
 I have the latest version of SnagIt and the cursor is sluggish and sometimes the program crashes when I try to do a screen capture.  I performed all the suggestions given on you support page, but none works.  I contacted Support, but they could not help.  Multiple monitors is a current trend in business, and TechSmith is now falling behind instead of the being the leader it used to be.  Please develop a fix for this problem.  Thanks,  Ashton Bateman


 
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Ashton

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Posted 7 months ago

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Ed Covney

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It would be nice to know what kind of computer do you have? Amount of RAM? CPU?, Video Card(s)?, Monitors? Mouse? What kind of hard-drive/storage do you have?  What version of Windows? What version of Snagit?
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Rick Stone

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Resolution configured for each monitor? ;)
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Ashton

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Yeah I guess it would be nice to have more information.  Below is information thatt should answer all the questions you have.  If not, please let me know.  I did speak with TechSmith support earlier, and they said my PC was okay, and that this is a TechSmith issue with multiple monitors.  Thanks for any help.

Operating System

Windows 10 Professional (x64) Version 1803 (build 17134.523)
Install Language: English (United States)
System Locale: English (United States)
Installed: 12/27/2018 4:47:21 AM
Servicing Branch: Current Branch (CB)
Boot Mode: Legacy BIOS in UEFI (Secure Boot not supported) 

 

System Model

Gigabyte Technology Co., Ltd. Z370M DS3H Default string
System Serial Number: Default string
Asset Tag: Default string
Chassis Serial Number: Default string
Enclosure Type: Desktop


 

Processor

3.60 gigahertz Intel Core i5-8600K
384 kilobyte primary memory cache
1536 kilobyte secondary memory cache
9216 kilobyte tertiary memory cache
64-bit ready
Multi-core (6 total)
Not hyper-threaded


 

Main Circuit Board b

Board: Gigabyte Technology Co., Ltd. Z370M DS3H-CF
Serial Number: Default string
Bus Clock: 100 megahertz
UEFI: American Megatrends Inc. F3 03/01/2018


 

Drives

6471.78 Gigabytes Usable Hard Drive Capacity
4607.89 Gigabytes Hard Drive Free Space

TSSTcorp CDDVDW SH-222BB [Optical drive]

Hitachi HDS721010DLE630 [Hard drive] (1000.20 GB) -- drive 1, s/n MSK5235H0JZY9H, rev MS2OA5R0, SMART Status: Healthy
SanDisk SD6SB2M512G1022I (512.11 GB) -- drive 0, s/n 133107400172, rev X210400, SMART Status: Healthy
SanDisk SDSSDXPS960G (960.20 GB) -- drive 2, s/n 144509400093, rev X212T0RL, SMART Status: Healthy
ST4000DM004-2CV104 [Hard drive] (4000.79 GB) -- drive 3, s/n WFN08NX6, rev 0001, SMART Status: Healthy


 

Memory Modules c,d

32648 Megabytes Usable Installed Memory

Slot 'ChannelA-DIMM0' has 8192 MB
Slot 'ChannelA-DIMM1' has 8192 MB
Slot 'ChannelB-DIMM0' has 8192 MB
Slot 'ChannelB-DIMM1' has 8192 MB


 

Local Drive Volumes

c: (NTFS on drive 0) *

511.09 GB

393.80 GB free

e: (NTFS on drive 1)

1000.20 GB

705.74 GB free

f: (NTFS on drive 2)

959.72 GB

874.88 GB free

g: (NTFS on drive 3)

4000.77 GB

2633.48 GB free

* Operating System is installed on c:


 

Network Drives

None detected


 

Printers

Amyuni Document Converter 500

 

Brother HL-L2300D series

 

Brother Laser Type1 Class Driver

 

Microsoft Print To PDF

 

Microsoft Shared Fax Driver

 

Microsoft XPS Document Writer v4

 

Send to Microsoft OneNote 16 Driver

 

Snagit 19 Printer

 


 

Controllers

Standard SATA AHCI Controller


 

Display

Intel(R) UHD Graphics 630 [Display adapter]
NVIDIA Quadro NVS 450 [Display adapter] (2x)
HPN HP 24w [Monitor] (24.0"vis, s/n CNC73606GP, September 2017)
HPN HP 24w [Monitor] (24.0"vis, s/n CNC80206T8, January 2018)
HPN HP 24w [Monitor] (24.0"vis, s/n CNC8080LK4, February 2018)
HPN HP 24w [Monitor] (24.0"vis, s/n CNC8080MC5, February 2018)


 

Bus Adapters

Microsoft Storage Spaces Controller
Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)





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Paul

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So you get problems even with 4 identical monitors?  I assumed the reported problems were when the resolutions differed?  Shoot, and I planned to ditch my single 2K monitor for multiple HD. :(
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Joe Morgan

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I just captured 3 monitors in the blink of an eye.
One is 2560 x 1440 the next 2 are 1920 x 1080.

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Joe Morgan

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4 monitors is my maximum setup. I've got a 4th monitor and if it has the proper connections available and I have the cables. I'll hook it up later, after dinner. See what happens on my end.
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Ed Covney

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Paul - it ain't the 4 identical monitors, its using 2 video cards that can't be more different.
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Ed Covney

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How is it that you have an otherwise great system then ruin it with an old nVidia card from the junk yard?  
If you want to eliminate this and all possible future video problems, disable what's on board, toss the 450 and get a "modern video card" that can has 4 display/HDMI ports. With your system, I know $$ not a problem.

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Joe Morgan

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I agree, dump the card. It's a low powered card to begin with.

Add to that...........

Look at these user benchmarks over the years. All users have scores that rate the card terrible.
https://gpu.userbenchmark.com/SpeedTest/7791/NVIDIA-Quadro-NVS-450


Regards,Joe
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Joe Morgan

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Although, you might not have enough transformer power to just dump the card and upgrade. There  may be motherboard issues as well.

But that's a 2008 graphics card with only 16 CUDA cores and 512 MB GDDR3 memory.

It's SO Under-powered it's 35watts of Fan-less design. There's just nothing in the tank left to run anything but the screens.

I've got a good card, not fantastic.  NVIDIA GeForce GTX 660

It's 130 watts of fan cooled graphics.
1152 CUDA Cores
1.5GB of GDDR5 memory.

And didn't cost much more than the NVS 450 did in 2008.

I can't promise it will make your troubles go away. But I can assure you it's a under-performing card.

Regards,Joe

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Jack Fruh, Champion

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Looks like everything has been said that needs to be said.
Several people agree that your video cards lack the horse power and ram needed.
Several people have multiple monitor setups and haven't had any issues.

I can only add one more multi monitor system to compare to:
3440x1440 + 3840x2160, and capturing is just fine using a current generation video card.
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Ed Covney

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Jack - That's great - but what/how many video cards do you use to drive each? That's he issue !!
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Joe Morgan

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The Intel(R) UHD Graphics 630 [Display adapter].
Is the integrated graphics card on the motherboard. Which is disabled when the NVS 450 comes online.

Intel will be launching discrete graphics cards in 2020. I'll be sticking with Nvidia myself.
https://www.tomshardware.com/news/intel-discrete-gpu-2020-raja,37289.html

(Edited)
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Ed Covney

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" . .  I'll be sticking with Nvidia myself." (Me too).
 Although in several of their locations, Intel & nVidia share engineering office spaces.

Does the AMD BIOS turn off the 630? I downloaded his user manual - it doesn't say. I know my system turned off its on-board GFX card when I put in my nVidia card, but don't clue if that's SOP.
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Joe Morgan

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When you plug a graphics card into the motherboard. It takes control of the main monitor. But until you have the drivers installed, it might not be capable of delivering full resolution or have other issues.
If you unplug one, the integrated graphics should take over. But it's been my experience with a Dell computer. That when the integrated graphics goes unused for several years. It can die and not be revived.Microsoft's free tech support confirmed it was dead for me.I'm not that technical.
It was my mothers computer. I had a HDMI run to her HDTV in another room and one to her monitor.That's why I installed the card originally. She got a smart TV and no longer needed the card.It was an inexpensive AMD card.The fan was getting noisy and the card was no longer needed. I thought I would just get rid of the card. But Couldn't , and had to search high and low for a compatible card because of the age of the computer.
It's a Desktop, has Windows 10 and for what she does, might run another 10 years or more? I just installed a Samsung EVO 860 1TB SSD main drive for her when I upgraded my computer. They had a great sale price on them for black Friday.  

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Ed Covney

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Joe - I just noticed. If the onboard 630 is turned off, whose using the missing 120 MB Ram?
 4 chips total 32,768 MB Ram
.. Ashton has 32,648 MB Ram available
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Joe Morgan

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I don't know what to tell you Ed?
Even if for some reason the integrated graphics could be tapped into. I don't know why anybody would?

Because virtually any discrete graphics card is better than onboard graphics. To the best of my knowledge. Provided were talking about only 1 monitor.

Although in this case, the resources this NBS 450 card provides. Divided across 4 monitors. May actually provide less power to each individual monitor.
Then the integrated graphics card could provide to just 1 monitor.

I'm no computer guy, but I would be surprised if a computer can intermix an integrated graphics card with a discrete graphics card. Without running into a lot of problems.
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Ashton

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Thanks to everyone for their responses and suggestions.  I will definitely will invest in new video cards.  I really appreciate your help.
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Ed Covney

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In the mean time, remove the 450 and use the onboard graphics and Snagit will perform as designed. You'll need a DVI cable for one of the monitors, DON'T use a DB15 adaptor (warning from your mother board's manual).
WARNING #2: The better the video card, the more power it requires - so - you may also need a new power supply. First, select the video card you want and then determine what power cable(s) it needs and then buy a recommended size PS or larger. 
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Ashton

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Great advice Ed.  This helps me in deciding what card to buy.
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Ashton

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I just installed a new video card - Radeon RX 580.  It has 8gb ram, and all my programs now work as designed.  All help is very much appreciated.
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Jack Fruh, Champion

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Great! Does "All programs" include snagit?
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Ashton

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Yes - Snagit now works perfectly.