My camtasia is shutting down

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  • Problem
  • Updated 2 years ago
Anyone knows what I can do against that? I already uninstalled and reinstalled but it keeps happening
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info

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  • frustrated

Posted 2 years ago

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kayakman, Champion

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your image doesn't look right?

left panel says that media bin is empty, but there is stuff on timeline; maybe that is issue?

recommend you contact free tech support
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Naomi Skarzinski

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Something similar happened to me, where Kayakman pointed out there are assets on the timeline but the media bin is empty.  My Camtasia had the same issue on a project; however, what was different from yours is my Camtasia would not shut down.

What I did was I exported the project as a zipped file.  I then went into File Explorer (windows) and extracted the zipped file.  To my amazement, there were files in in the extracted folder that I had no idea how they got in there, which did not belong to the actual project.  I deleted all the extraneous files that did not belong in the project. 

I then reopened Camtasia and opened the project file from the extracted folder location.  It magically opened up with all the assets on the track and in the media bin.