My Camtasia keeps crashing when i start to produce

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  • Updated 6 years ago
 i have this issue.
I have 500 mb video (.mp4) and its an hour long video. When i drop it in and preview it, it works fine. i cut it up into 5-10 sec videos (MOntage) and i end up witht 5 min worth of footage. So then, i hit produce, and save it onto my second hard drive (100+gb space). It starts rushing to like 5.6% and crashes. I restarted my computer alot, and even tried to render everything piece by piece (4-6 clips at the time) and still nothing
Please help as soon as possible

PC Specs
4 gb DDR2 ram
I5 cpu (4.3 ghz)
Amd radeon 5450 1gb
I don't see why it can't pull this off!
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Igor

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  • Frusturated

Posted 6 years ago

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Aaron

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Hi Igor,

Sorry to hear about this!  Even if your saving your video to your 2nd hard drive, the rendering still utilizes your temp folder which might still be on your primary hard drive - how's the space on that drive?

Also, if you open a tech-support ticket and send us your crashdumps, we can take a better look at what's going wrong. ( https://support.techsmith.com/anonymous_requests/new )

Regards,

Aaron
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Igor

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Dear Aaron, i've read alot of threads about camtasia, i avaraged threads and found that 8.4.X is the issue, waaaaay to many people are having the same issues as i do, and they can't fix it. The only way they had it fixed is when they downgraded to 8.3.X.
And i have no clue how to downgrade like that, i've had friends who told me to torrent it or something. But IDK. what should i do captain?
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Aaron

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Hi Igor,

I'm glad to hear downgrading worked - but to pin down the cause and see that stuff like this gets fixed in future versions, support tickets with crashdumps would help us out the most.

I'm curious - that a fraps recording?

Thanks for the feedback,

Aaron

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Igor

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Yes, Indeed a fraps recording. The raw file was over 100 gb and was 2 hours long.
First thing i did, was pre-render it. Just pop the raw file and render in 720p. Then it came down to 500 mb and then i actually edited.
And i don't know how to send those crash dumps now. so
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Aaron

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Ah, good to know - by pre-rendering, you might be losing some fidelity (since we use compression when rendering to mp4), so I'd recommend using the original file in your project (unless that was giving you issues as well).  

As for the crashdumps, if you open a ticket, a support agent can help with retrieving those logs.

Thanks again,

Aaron
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Igor

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Aaron, I have about 40 gb space on my C drive. I don't think thats the issue
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kayakman, Champion

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the screenshot above that shows the project has the playhead at t=0 but there is no image in the canvas; this may mean that that there is a gap from t=0 to the start of the 1st clip?

if so, that may be the reason production fails

if there is a gap [zoom in and check], delete it, then try producing again
(Edited)
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Igor

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Haha, that's funny. I had no gap before, it kept crashing. i had moved it because i thought even if it worked, my clip needed an extra black second so who ever is on YouTube watching could have time to with to 720 p
...............................................
[Solved]
I deleted camtasia. (saved my .camproj)
Then downloaded trial version of 8.3.0 (Pirate bay and its trial anyway now) 
Then i booted it up again on 8.3 version. Did absolutely nothing to the vid, I just hit Produce.
In 720 p. and It did it without a hesitation, At first, it froze on 0.2% and i thought it was done and over with, but it just kept going after 10 seconds of calculating. And in 3 minutes, my video was rendered with no problem.
https://www.youtube.com/watch?v=dTkgMa0ZupE
Here is the video, there are absolutely no rendering issues now. And i even had a heavy edited project that kept crashing on 8.4 bc of heavy edit obviously.
I booted that one up as well, and now i can continue working, Absolutely no crashing as well. I can even add more now!!
[Solution 1]
Smash your head against your keyboard until a miracle comes
[Solution 2]
Pray
[Solution 3]
Get another  editing software
[Solution 4] <------ My solution (Recommend)
Downgrade to 8.3.X
To do that, download a torrent of 8.3.X and type in your activation code, i don't think it should deny you because u bought it.
Then just pop your project in it and do what you need to do
I find that 8.3.X or 8.1.X are the most stable versions and that are up to date.
[Solution 5]
Stop making videos and regret your decision for the rest of your life
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Igor

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@KayakMan @Aaron
Whenever you guys see a thread like this, try Solution 4 and tell this to more people as an example, Because when i read threads, no one had a pure solution, so this is the most cleanest solution that can work for most computers and tech guys don't need to sit there and scratch their heads. Plus when building Camtasia Studio 8.5.X Please include Ability to change RAM usage for Camtasia, This is very helpful to render out high end videos. And allow ability to downgrade or upgrade (Like Minecraft) so people can find their version of camtasia that will cooperate with their PC!
This is a great opportunity to not loose customers that are mad at 8.4.X and 8.2.X
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Joe Morgan

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You didn't need to download a torrent.
You could have downloaded it directly from TechSmith. Here's the link. Your Torrent could be corrupted. You might want to do a reinstall with a certified Download.
I know I would.  

  You can download and install a new or an older version from this link. Selecting the "Free Trial" Icon will download the newest version.

http://www.techsmith.com/download.html

Regards, Joe

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Igor

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Eh, yeah, You can always go the official way. But you get my point, Right?

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