My "Capture" function quit working and nothing I am doing is fixing the problem. HELP!!!

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  • Updated 3 weeks ago
I cannot get my capture function to work now. Worked great until about a week ago. 
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DavidSHoward

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Posted 3 weeks ago

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Joe Morgan

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What version of SnagIt are you using?

What capture function isn't working? All of them?Video Capture?

Regards,Joe
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DavidSHoward

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Snagit 2018. All of them are not working. I have not used the snagit video function, just capturing pictures and text for pasting into e-mail, etc. 
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DavidSHoward

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I have removed Snagit 2018 from my computer now. 
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Joe Morgan

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A Reinstall should do it.

If not, theres a folder you might need to delete from the registry.SnagIt can replace it as soon as you restart the program.Let me know it the reinstall works.
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DavidSHoward

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Thank you for your help. The reinstall did not solve the problem so I think I will just remove Snagit from my conputer and call it a lesson learned. I was excited when it worked and I used it a lot but now that it is just frustrating me I will remove it and try something else. Thanks for your attempt to help.
David Howard
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Joe Morgan

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Don't give up, contact support.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe






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Joe Morgan

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(Edited)
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DavidSHoward

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2018.2.2 32 Bit Build 2240 
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DavidSHoward

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Running Windows 7