my capture menu is lost and I can not reveal it I have the version 3.3.5 and now I can not use it at all

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Hi, my capture menu is lost and I can not reveal it I have the version 3.3.5 and now I can not use it at all. Is there any progress from Techsmith or snag it guys? Can anyone help? Also, can any of the TechSmith or Snag it guys advise why should we pay extra and upgrade to Snag it 4 which instead we can have an OS update of the product which we have already paid the full price?
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korkmaz.yurdakul

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Posted 2 years ago

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Jack Fruh, Champion

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Please open a ticket with Techsmith support. 
https://support.techsmith.com/hc/en-us/requests/new
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korkmaz.yurdakul

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Hi Jack,

upon your advice I have opened a ticket with request #325414 and yet no news. 
(Edited)
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Luke Griffioen, Employee

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Hi,

Sorry about the wait, hopefully support will get to your ticket soon. In the mean time, I just tried version 3.3.7 on macOS 10.12.4 and I do see the capture menu and I'm able to take captures. I would try updating to 3.3.7 and see if that fixes the issue.
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resting

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I have the same problem. I think Mac App Store (MAS) version is only up to 3.3.5.
Have downloaded 3.3.7 and it works.
But, I am not able to activate it because I had the MAS version.
Any advise how to register for that?

Also, do we v3 owners have to pay the full price for v4 or is there an upgrade option?
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Luke Griffioen, Employee

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Hi,

Great questions. If you contact our Tech Support and provide proof of purchase from the App Store, they can get you a key for version 3.

Upgrades from 3 to 4 are half off, so $25 instead of the full $50, although that has to be purchased through our store since the MAS doesn't support upgrade pricing. I'm not quite sure how the upgrade works, but you may have to get a valid version 3 key first by contacting our tech support.
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resting

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Thanks. Have opened a ticket with them.
Thanks for the info.
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Cindy

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How do I upgrade from 3.3.5 to 3.3.7?
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Luke Griffioen, Employee

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Hi,

Snagit 3.3.7 can be downloaded here: https://www.techsmith.com/download/oldversions
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korkmaz.yurdakul

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Hi Luke,

I have tried the solution you suggested and then the new version has asked me my product key. somehow I found it and typed in and it did not accept my product key and did not activate my product. I tried to enter my account on tech smith and now when I try to click "my account" it continuously says "whoops something went wrong" 

Now I am left with nothing.

any useful solution? maybe?
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je-mark

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Capture Window and Menu bar icon on SnagIt 3.3.5 on my MacOS 10.12.4 has stopped working.These Icon is disappeared.
Will there be a new update soon
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korkmaz.yurdakul

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what has been advised to me is that there will be no further updates and I should upgrade to Snagit v4if you can get a different answer please let me know as well :)
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Cindy

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I chatted this am with Tech Support...Said 3 was no longer supported and is not compatible with 10.12.  Even 3.3.7 is not compatible.  Ended up upgrading to 4.  Now trying to figure out how to get the capture option on my desktop...
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Luke Griffioen, Employee

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Hi

If you're upgrading to version 4 and looking for the old capture window, you can enable it in Snagit preferences with either of these 2 options.

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Cindy

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Thanks  all set now