- 14 Posts
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Posted 3 years ago
Jack Fruh, Champion
- 575 Posts
- 197 Reply Likes
https://support.techsmith.com/hc/en-us/requests/new
- 14 Posts
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upon your advice I have opened a ticket with request #325414 and yet no news.
Luke Griffioen, Employee
- 1255 Posts
- 320 Reply Likes
Sorry about the wait, hopefully support will get to your ticket soon. In the mean time, I just tried version 3.3.7 on macOS 10.12.4 and I do see the capture menu and I'm able to take captures. I would try updating to 3.3.7 and see if that fixes the issue.
- 9 Posts
- 1 Reply Like
Have downloaded 3.3.7 and it works.
But, I am not able to activate it because I had the MAS version.
Any advise how to register for that?
Also, do we v3 owners have to pay the full price for v4 or is there an upgrade option?
Luke Griffioen, Employee
- 1255 Posts
- 320 Reply Likes
Great questions. If you contact our Tech Support and provide proof of purchase from the App Store, they can get you a key for version 3.
Upgrades from 3 to 4 are half off, so $25 instead of the full $50, although that has to be purchased through our store since the MAS doesn't support upgrade pricing. I'm not quite sure how the upgrade works, but you may have to get a valid version 3 key first by contacting our tech support.
- 9 Posts
- 1 Reply Like
Thanks for the info.
Luke Griffioen, Employee
- 1255 Posts
- 320 Reply Likes
- 14 Posts
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I have tried the solution you suggested and then the new version has asked me my product key. somehow I found it and typed in and it did not accept my product key and did not activate my product. I tried to enter my account on tech smith and now when I try to click "my account" it continuously says "whoops something went wrong"
Now I am left with nothing.
any useful solution? maybe?
Luke Griffioen, Employee
- 1255 Posts
- 320 Reply Likes
- 14 Posts
- 0 Reply Likes
to be honest yours was the most supportive approach because your support team did not even bother to mention such a solution. To my question for the main problem they just implied in a "nice way" that they do not care about v3 anymore and I have to go and update to v4 If I would like to use the Tech Smith products. I do not see any use in opening a ticket to TechSmith and waste more of my time. It is both frustrating and exhausting try to deal with things which the shop keeper should be doing instead of the customer. But if you can come up with a solution I would be more than happy to do my part.
have a nice day.
Luke Griffioen, Employee
- 1255 Posts
- 320 Reply Likes
- 14 Posts
- 0 Reply Likes
"Whoops
Sorry, something unexpected happened.
Start fresh from TechSmith Account.
Luke Griffioen, Employee
- 1255 Posts
- 320 Reply Likes
As for the Snagit issue, are you signed into Snagit? If so, what happens when you select Snagit > Activate...?
- 14 Posts
- 0 Reply Likes
in the application, it looks like I am connected with my account but when I tried to activate Snagit then it asks for the product key. when I type the key then it does not recognize it.
Luke Griffioen, Employee
- 1255 Posts
- 320 Reply Likes
- 14 Posts
- 0 Reply Likes
Luke Griffioen, Employee
- 1255 Posts
- 320 Reply Likes
- 14 Posts
- 0 Reply Likes
Luke Griffioen, Employee
- 1255 Posts
- 320 Reply Likes
- 14 Posts
- 0 Reply Likes
Luke Griffioen, Employee
- 1255 Posts
- 320 Reply Likes
- 14 Posts
- 0 Reply Likes
I have bought v2 product and a key with it and when time came I have upgraded my software to v3
then
is the key that I got with v2 will remain the same or will I receive a new key for the upgrade?
a-) v2 key remains
If so then my current key should have worked for 3.3.7 but did not work why?
b-) v3 upgrade requires a new key
then why it did not appear in the codes which I had purchased?
I assume this was something related, with the App store and Snagit compatibility.
these questions and circumstances should be resolved by your corporation.
at the end of the day, I have been using Snag it v3.3.5 until 30.03.2017 without any issues. and I should be able to use v3.3.7 the same way. At the moment I can not use the product at all.
Luke Griffioen, Employee
- 1255 Posts
- 320 Reply Likes
- 14 Posts
- 0 Reply Likes
No problem. Thank you very much fır your support and cooperation. But I believe I am way too tired to try to prove anything to TechSmith. Too much hustle for something which was already in use. I just simply be able to use the product again.
Your company should allow us to use this product as we used to. I (customer) should not be obliged to pay for more for the next update to be able to keep using the program.
- 1 Post
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Will there be a new update soon
- 14 Posts
- 0 Reply Likes
- 3 Posts
- 0 Reply Likes
Luke Griffioen, Employee
- 1255 Posts
- 320 Reply Likes
If you're upgrading to version 4 and looking for the old capture window, you can enable it in Snagit preferences with either of these 2 options.

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