My CD software key is different than what shows on your site.

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  • Updated 5 months ago
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Hi - I am trying to install my Camtasia 8 on a new computer.  I still have my original Camtasia CD.  I just noticed that the software key in the CD cover is different than the software key that shows in "My Products" section on your website.  So which is correct?

Thanks,
Andre
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Andy

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Posted 5 months ago

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Joe Morgan

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You probably need to contact Tech Support to get a definitive answer to that.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday


However, the original key that came with the CD should still be valid. "In my Opinion"
I've don't recall ever reading a case of someone changing their activation key.

Regards,Joe
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Glenn Hoeppner, Employee

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They're both correct.

It's an artifact of how our shipping process works.

Note: This does not mean you have two licenses.

-Glenn