My recorded Snagit video cuts sound out 17 seconds in, what happened?

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  • Updated 1 year ago
So I recorded a video, it was about an hour long with Snagit but something weird happened with the playback.

Within the Snagit editor, the thumbnail of the recording displays the correct length, but when I click on it to watch the video within the editor, it is only 17 seconds long...

If I open the video where it is saved in finder, the video is fully there, but the audio cuts out after 17 seconds...
It's like it didn't process the audio completely or something.

Any idea on how to solve this if it is possible at this point, or is the audio gone forever?

Verison 4.1.5

Thanks
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danieldyaobeng+snagit

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Posted 1 year ago

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Luke Griffioen, Employee

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Hi,

We're so sorry this happened! You can reach out to our Tech Support department and see if they can help you out. It seems like they may be able to recover the whole video, but I'm afraid the audio might be lost.