My screen shots are faded after updated my mac to 10.13.4

  • 8
  • Problem
  • Updated 3 months ago
  • Acknowledged
Since I updated my MacOS to Sierra 10.13.4, I've been getting a light fade in all the images that I COPY from Jing. The image is fine when I save it, but when I copy it, it looks like this:



Please let me know how to resolve this issue. Thanks!
Photo of edsbored

edsbored

  • 1 Post
  • 0 Reply Likes
  • confused

Posted 7 months ago

  • 8
Photo of Paul Middlin

Paul Middlin, Employee

  • 835 Posts
  • 185 Reply Likes
You're not alone- this is definitely a bug with Jing for Mac caused by Apple OSX 10.13.4. There isn't yet a solution for it, so as you've noticed you can work around it by saving as a file and importing it where you need it instead for now.
Photo of Gary Poyssick

Gary Poyssick

  • 12 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Faded Images appearing in Photoshop CC?.

I suddenly started getting faded Screen captures when being pasted into Photoshop CC.

Photo of Gary Poyssick

Gary Poyssick

  • 12 Posts
  • 0 Reply Likes
Using Save generates PNG files. They are beautiful but way too big :)
Photo of Sasha Jackson

Sasha Jackson

  • 1 Post
  • 0 Reply Likes
I'm having the same issue.  Please update if there is a solution soon.  Thanks!
Photo of Gary Poyssick

Gary Poyssick

  • 12 Posts
  • 0 Reply Likes
I thought I saw an update somewhere but it is not apparent on the TechSmith site :)
Photo of cristianodelgado

cristianodelgado

  • 3 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Jing Mac Copied screenshots fade when pasted.

When I capture a screenshot with Jing on a mac, and use the copy feature, when pasting it the image is faded.
Photo of Lakwatcha Sales

Lakwatcha Sales

  • 1 Post
  • 0 Reply Likes
This reply was created from a merged topic originally titled white mask in Mac.

I usually dont get any white mask after a quick screenshot (copy and paste). But now there's a white overlay covering the whole screenshot. I thought at first it's just an effect when you pasted on gmail or fb, but when I open it, there's a white overlay.

This only happen when I choose the COPY button and paste somewhere.


Photo of Gary Poyssick

Gary Poyssick

  • 12 Posts
  • 0 Reply Likes
Still not addressed.
Photo of Rick Stone

Rick Stone

  • 4483 Posts
  • 1999 Reply Likes
Photo of cristianodelgado

cristianodelgado

  • 3 Posts
  • 0 Reply Likes
Nope, installed that update but my copied screenshots are still being faded. It's like they're telling me they don't want to go, Mr. Stark...
Photo of Paul Middlin

Paul Middlin, Employee

  • 835 Posts
  • 185 Reply Likes
That's right, the update on 5/8/2018 does not yet address this issue.
Photo of jolie roy

jolie roy

  • 1 Post
  • 0 Reply Likes
I just downloaded the new version of Jing and it seems to have fixed the issue.  Recently, my company upgraded the OS to 10.13.8, which caused the problem....so far so good.
Photo of nancy

nancy

  • 2 Posts
  • 0 Reply Likes
The update did nothing that I can see. Still have faded copied images.
Photo of Elo

Elo

  • 1 Post
  • 0 Reply Likes
This reply was created from a merged topic originally titled [Jing ]Bug opacity.

When I paste my capture on slack, my image appears with a white opacity.
But when I donwload the image (from jing), it appears clear.
How can I fix this ?
Thanks
Photo of Michael Anderson

Michael Anderson, Developer

  • 115 Posts
  • 27 Reply Likes
An update v2.8.1 went out today which addresses this issue.

If you are still experiencing something similar after updating please let us know.

Thanks!
Photo of Kainen Thomas

Kainen Thomas

  • 2 Posts
  • 0 Reply Likes
Thank you! 
Photo of Gary Poyssick

Gary Poyssick

  • 12 Posts
  • 0 Reply Likes
Can somebody on God's green earth send me the update to this thing already????? PLEASE????
Photo of Rick Stone

Rick Stone

  • 4483 Posts
  • 1999 Reply Likes
Gary, I believe you simply need to visit the Jing page at the link below:

https://www.techsmith.com/download/jing/

Cheers... Rick :)
Photo of mohammedatif

mohammedatif

  • 1 Post
  • 0 Reply Likes
Fixed at last!, though the auto update always fails after download for me on Mac 
Photo of lyank08

lyank08

  • 1 Post
  • 0 Reply Likes
Yesssss! Thank you - this fixed the problem.  Jing helps with so many things and I missed it while it was faded.  Thank you again for your continued dedication to your customers!
Photo of nancy

nancy

  • 2 Posts
  • 0 Reply Likes
Yes, thank you. Copied images are no longer faded.

However, I did get a message about the app's 32 bit incompatibility with macOS High Sierra 10.13.4.


Photo of Kainen Thomas

Kainen Thomas

  • 2 Posts
  • 0 Reply Likes
latest update fixed the fade problem for my mid 2015 MBP.  Deleted and re-downloaded jing for mac.  works great. 
Photo of Gary Poyssick

Gary Poyssick

  • 12 Posts
  • 0 Reply Likes
Fixed with manual install. Great!!!
Photo of Gary Poyssick

Gary Poyssick

  • 12 Posts
  • 0 Reply Likes
Found it and did the manual install. My life is back to normal :) I had to change my workflow when the software stopped working and I hated living without it :)
Photo of Orange Center

Orange Center

  • 2 Posts
  • 0 Reply Likes
I had the same problem. Thank you for the solution.
Photo of edgarrothermich

edgarrothermich

  • 3 Posts
  • 0 Reply Likes
Ran into the same problem with the faded images when opening in High Sierra. Just download the new 2.8.1 version of Jing and now it works for the newly created images

BUT.

What about all the images from the screenshot I made earlier. This is a HUGE problem. I write books using tons of screenshots (with Jing) using Pages. So far I stayed in Sierra. But this issue means that I cannot upgrade to High Sierra because all those images are fadeed in those Pages files (and we are taking hundreds of images. Redoing is almost impossible, let alone the required time.

Is there any information what causes that problem in the first place? Was it a bug in Jing or did macOS change something with the graphics code. 

Is there any hope with macOS 10.14? Will those images still be faded when opening Pages files with thos 2.7 JIng images? I guess 10.14 will be 64bit only and Jing is still a 32bit app. THe new macOS might be out next month, what is the situation with Jing. Is there a 64bit future, or is this the end of the line?
Photo of Luke Griffioen

Luke Griffioen, Employee

  • 707 Posts
  • 175 Reply Likes
Hi,

If you have png images (or Snagit captures) that are still washed out, we made a little tool that can fix them just by dragging them in. You can download it at the bottom of this page https://support.techsmith.com/hc/en-us/articles/115001568311.
Photo of edgarrothermich

edgarrothermich

  • 3 Posts
  • 0 Reply Likes
I think that tool doesn't help me. I usually take screenshots with Jing and use the Copy feature to place them on the clipboard and then paste them right into my Pages document.
The only tedious workaround is to us the Jing 2.8 and take a screenshot of each screenshot that I took before, copy/paste them to replace the old image. 
Not only is this an insane amount of work (with hundreds of images per book), but many images are part of a layered image group that I have to ungroup.

Any other ideas/options/solutions?

Photo of Paul Middlin

Paul Middlin, Employee

  • 835 Posts
  • 185 Reply Likes
I'm not sure what problem you still have, edgarrothermich. Jing no longer has this problem- screenshots taken with Jing look right when copy/pasted now. If you still have the problem, maybe you haven't downloaded the new version?
https://www.techsmith.com/download/jing/ 

The tool Luke was referring to is just in case you have a bunch of older screenshots that are affected and need to be fixed up. 

Does that help? Is there still something we need to understand better?
Photo of Paul Middlin

Paul Middlin, Employee

  • 835 Posts
  • 185 Reply Likes
OK, I reread the comments and talked more with Luke. I see why you're in trouble here-
In 10.12 (Sierra), Apple had a bug that caused the data we wrote out to have a weird gamma value in the PNGs and copy/paste content. They had an *additional* bug that caused viewers to ignore these bad values, so it was hidden. High Sierra (10.13) fixed both bugs (yay) but it made all the bad images show their problem, where that had been hidden before in a two-wrongs-make-a-right scenario.

All that is to say, you're right, it is likely that all those Pages documents stored 'bad' data. You can verify this by opening one of your Pages documents in High Sierra. It sounds like maybe you've done this?
If that's the case, anyone else who opens these documents will see the problem even when you don't. 
If that is indeed the case, then your only hope is to fix all those files and re-import them into Pages, which as you say, is a lot of work :(
Photo of edgarrothermich

edgarrothermich

  • 3 Posts
  • 0 Reply Likes
Not only is this " a lot of work", it is "impossible work". I use Pages to write for software applications and use Jing to take screenshots of the user interface for various projects that I demonstrate. I don't save those screenshots, I use the copy function in Jing and paste them directly into the Pages document. So there is no "re-import" option for me. Recreating those projects is nearly impossible, regardless of the time issue.
I seem to remember that in older Pages versions there was an option to view the imported images, but now that seems to be merged as document data. Even If I open the file with BBEdit, I cannot see those images as separate entities.
If I understand your explanation of the bug correctly, then the images created with Jing had the wrong Gamma value that is not visible in 10.13. Is there any chance to just rest that Gamma value like Exposure, or Contrast?

Can you make a statement if there is a life after 32bit for Jing. I know that there is extended screenshot functionality in 10.14 and I'm not sure if you feel "Sherlocked" by Apple and discouraged to spend time and money on developing a 64bit version.

BTW, great customer support. A company that listens and responds to questions. THank you.
Photo of Paul Middlin

Paul Middlin, Employee

  • 835 Posts
  • 185 Reply Likes
I'm so sorry this has happened to you, edgar. We are obviously pretty frustrated and blindsided by these apple bugs as well. While we now have implemented a workaround to the bug, it doesn't help with all the bad files we all didn't know were bad in the past.

I looked at the Pages files myself, and I agree, they didn't do it in a way that would be easily extractable.

I don't know if this would work, but, maybe you could select the image, copy it, then paste it into Snagit, then copy/paste it back into Pages. Jing wouldn't let you do that...

In general, if I might be so bold, I'd really suggest you use Snagit, as a person who takes so many screenshots for an important purpose such as writing a book or document software applications. Jing is a great free tool, but you're doing some heavy lifting here. If all those screenshots had been done in Snagit, you'd have them all in a searchable library, and they'd even be organized by what software application you were capturing, like this:


I know that doesn't help you for what's in the past of course.

Oh- and yes, we will definitely be shipping a 64-bit version of Jing, though I don't have a timeframe for you yet.
Photo of Rob B

Rob B

  • 1 Post
  • 0 Reply Likes
From what I could tell, it's the Copy command that causes it to be faded. The original images on disk are OK. So if you find the location where the images are saved you can just use those to replace your screenshots without having to snapshot them again.