My screen shots are faded after updated my mac to 10.13.4

  • 8
  • Problem
  • Updated 1 year ago
  • Acknowledged
Since I updated my MacOS to Sierra 10.13.4, I've been getting a light fade in all the images that I COPY from Jing. The image is fine when I save it, but when I copy it, it looks like this:

Please let me know how to resolve this issue. Thanks!
Photo of edsbored


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  • confused

Posted 1 year ago

  • 8
Photo of Michael Anderson

Michael Anderson, Developer

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An update v2.8.1 went out today which addresses this issue.

If you are still experiencing something similar after updating please let us know.

Photo of Kainen Thomas

Kainen Thomas

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Thank you! 
Photo of Gary Poyssick

Gary Poyssick

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Can somebody on God's green earth send me the update to this thing already????? PLEASE????
Photo of Rick Stone

Rick Stone

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Gary, I believe you simply need to visit the Jing page at the link below:

Cheers... Rick :)
Photo of mohammedatif


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Fixed at last!, though the auto update always fails after download for me on Mac 
Photo of lyank08


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Yesssss! Thank you - this fixed the problem.  Jing helps with so many things and I missed it while it was faded.  Thank you again for your continued dedication to your customers!