My Trial version won't let me import .AVI file into a project

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  • Updated 1 year ago
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Hi - Although .AVI files are supported in my trial version of Camtasia (according to the Help), I get an error message when I try to import one into my project, stating "It is either an unsupported media type or required codecs are not found." I am evaluating this software to fit our workflow and this is unfortunate.
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Gera

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Posted 1 year ago

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Robert R., Online Community Admin

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Hi Gera;

Where did the AVI file originate from? What video encoding codec does it use? What are the audio codecs it uses? What framerate is the AVI file?

-Robert
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Gera

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Hi Robert - Just an update. The .mp4 recording worked. Not sure why the AVI recording didn't.  I did both using the same device (an Epiphan Video Pearl-2).  The same video encoding (H.264) at 30 fps was used (our camera is 4K). Audio codec is AAC 48kHz stereo 320 kbps. Let me know if you want a sample.  
(Edited)
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Robert R., Online Community Admin

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Hi Gera;

Can you please open a support ticket and put "Attention: Robert" in it so we can work through our ticketing system? I'd like to take a look at a sample AVI if it is not too much trouble.

-Robert
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Naomi Skarzinski

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I have the same issue and I have the full operational software, so it's not just a trial version issue. I usually convert my AVI files to MP4 to bring them into Camtasia 9. If I don't, Camtasia will freeze up or won't load the media at all, or both.  I would not know how to answer the question of the codec and audio codecs as the files have been from clients, not files I created myself.
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Robert R., Online Community Admin

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Hi Naomi;

The likeliest issue in your case is that the AVI files you are using have 3rd party codecs (i.e. they are not industry-standard, similar to how we use our own TSC2 and TSCC codecs for AVI, which other software would not normally be able to use). When you transcode them to MP4 you are turning them into industry standard MP4 files thus allowing them to work in our software.

-Robert
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Naomi Skarzinski

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Thanks for the explanation. I still don't know much about codecs. It's sort of like a car to me. I get in the car, put the key in the ignition, and drive. I know how to add oil to the car, but actually getting underneath and changing the oil out myself... I leave that to the mechanics! (Even if I could take the time to figure out how to change the oil myself, let the mechanics who know what they're doing do it!)  LOL :-)
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Robert R., Online Community Admin

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Hi Naomi!

That's an incredibly apt analogy! Feel free to reach out if you run into any hiccups; we (the "mechanics" in your analogy) are more than happy to help!

-Robert
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Gera

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Thanks Robert - we'll just have to use MP4 files in our case. Cheers