Need an alternative to Snagit - going crazy!

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So many non-productive changes and workarounds. Now I need to find an alternative to Snagit for Windows.
All suggestions welcome.
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brt

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Posted 2 years ago

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Rick Grunwald

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There are a bunch but they may not fit what you are trying to do. Fastone is the main contender but you can't drag and drop into it
Here is Gizmo's list . Many are free
https://www.techsupportalert.com/best-free-screen-capture-tool.htm
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brt

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Thanks for your very good and interesting list. Will have a look at Fastone. Any others you would suggest either from the list or elsewhere? I have no high hopes that TechSmith can rebuild and solve this in near future.
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Mike62

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FasStone would be an appropriate alernative I guess.
In fact I regularly use it, where SnagIt fails... or in instances where I need a capture of a capture (FastStone capturing a screenshot from SnagItEditor).
I still use v11.x as I don't like v12 / v13.

I need FastStone for screenrecording: SnagIt seems to have a but as it does not finalize the recording.

I need FastStone for specific screenshots that can not be captured using SnagIt.
For instance: a window panel called from another window panel (like in settings),
or, like the below...
The 'not responding' window could nót be captured by SnagIt, so I used FastStone for that.
Drawback of FastStone: no support, but then again, basically it is just 20 bucks for a lifetime license...
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rfmiller

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My alternative was to uninstall 13 and go back to 12 which worked more reliably for what I was after. I just found 13 to finikey and it would not properly do rolling scans in Edge.  For some reason always came up scrolling pano.  Issues with printing required a special driver rather than the full HP driver.
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Rick Grunwald

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What is irksome is that people were offered and UPGRADE . Tech support offers the same solution but ...  is the only solution to abandoned what you paid for?
Tour email is offered in good faith and it IS a solution but ...
Doesn't it wrankle you just a bit? I guess we trusted them to make a better product and once the money is in the till ... "use what you had before" 
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brt

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That does seem ironic. However, I prefer to believe there are good intentions, but regrettably an inability on the part of TechSmith management to properly analyse and  draw the obvious conclusions.
Earlier if I were to be marooned on a desert island, the one programme I would have taken with me would have been Snagit. I cant say that today.
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brt

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So rfmiller, it's a question of going back to the latest in the 12 version series if one thinks in terms of Snagit (windows)?
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dfrisken

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We are just about to purchase multiple copies and I think I'm going to tell everyone to install 12 instead of 13.   I just upgraded.   Not happy.
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brt

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sounds very wise! you should check differences between the best 11 and 12 versions, or even put the question here .
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ChrisM

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I am also actively looking. The problem with my situation is that I am part of a very large company and am mandated to use the latest release of all software bought by the company. This is to ensure continuity between departments. So it is actually easier for us to replace about 50 seats than it is for some to go back to an earlier version. Here is another thing for us...money isn't really an object. I speak for the majority of users across our company when I say that all I want is a fully functioning, industrial screen recording software. Right now we are looking at Adobe. But I really wish there was another option.
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Rick Grunwald

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http://screencast-o-matic.com/
That is an awesome for screen recording and it can be used  via the online webpage or a desktop program. It is EASY to edit and then save to external sources such as dropbox etc.
It is worth a look before settling on an Adobe product
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rfmiller

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I agree with you.  I have the new adobe Acrobat Pro and they have done the same thing with their software.  The prior version was brain dead easy to use.  The new one is all over the place and not at all user friendly when it comes to doing the routine easy things you do most of the time.  The analogy I always come down to is it is like buying a car.  No matter what care I get into the clutch, brake, gas peddle, steering wheel and turn signals are all generally in the same place.  But in software every time there is an update everything moves around.  MS found out that did not work with Windows 8 and fixed it in Windows 10.  Maybe others will learn too?
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brt

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Well MdlMkr there is the Adobe range as you say, what  would you consider there product and version wise ?  Are there really no other options that users would recommend apart from Adobe, and as Rick suggested Fastone. Screenomatic seems to be web based - major disadvantge for me - though he does mention a desktop version. Will have to check that out.
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Robert R., Online Community Admin

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Hi brt;

It is quite unfortunate that you find you need to move away from the Snagit brand; would you mind sharing what in particular it is that you are struggling with, or what it is that you are finding you cannot do with Snagit that you are hoping to find elsewhere?

Note that we do offer fully functional free trials of Snagit, so when a new version launches new and existing users are encouraged to try the latest release before purchasing to see if it is a good fit for you. Upgrading, as always, remains an option, and if an existing version covers your needs, you can stay on that build (or re-download them from here; please keep in mind that legacy versions may not be supported, to keep up to date on supported applications, see here).

-Robert
Looking for Technical Support or would like to report on a bug? You can get 1-on-1 technical support by opening a support ticket here!
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brt

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Robert, thanks. In general the reasons are similar to those expressed by others.  The new interface whcih makes work processes much longer and inefficent- many steps backwards -   captures being rendered as "beanstalks (long and thin),  extortionate time to finalize a video recording  that is X hours longer than the orignal and has to be cut ( I tried to save TechSmith by suggesting a user defined maximum recording time based on the length of the original some years ago but received the usual "brush off" . One option is to go back to an earlier version, but I would say TechSmith has lost a lot of credibility because even if you solve user dissatisfaction, there is now the question of trust. Can we trust and believe in any new version? There is a problem here that grows with every passing day that TechSmith does not solve the problems users have spent valuable time identifying for TechSmith. Some of us have work to do on the side.

One step in the right direction I believe would be if TechSmith draws up a list of what it understands to be the main concerns of users, publishes this with their solutions and we vote on it!
Maybe too radical, but at least there could be a solution if TS moves very fast and prioritises resources to do this. Failing something like this, I am very sorry but I believe the game is truly and finally up. Sad becasue there was so much goodwill.
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brt

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Robert R.,  surprised not to receive a response from you. Why not ??? I would like to know what you feel about my suggestion for restoring confidence in TechSmith's development team. No expensive market survey is needed, you have all the data from user comments. And if you base your ideas on these, You could rescue the situation. I have gone back like many other users to version 11 and will test this against 12. But will never touch 13 with a barge pole again and would have to be convinced TechSmith has properly and effectively addressed user concerns.
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brt

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Robert R.,  would just like to add to make the picture complete that in the past I have received superb technical support from TechSmith (Nate) but there is a limit to what tech support can do.
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Robert R., Online Community Admin

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Hi brt;

My apologies for the delay, some unexpected time off crept in and I'm just getting back into the swing of things; as to your question? Unfortunately there is no way that I can promise any sort of roadmapping (we mention as such in both this month's feature request round-up as well as the community update provided by TechSmith Leadership) in any real capacity.

While I cannot provide any form of roadmap I can pass your feedback along to the development team (I meet regularly with the Technical Product Managers so your feedback will be heard) and though the forums here are often quite lively, I would like to point out that they are not the only source of feedback used; we send numerous surveys out to trial users, users that have not upgraded, users that have contacted our Sales team, not to mention the data we collect in person or via the anonymous data collection we do (which can be turned on or off in the application preferences). Part of what I do, outside of the work I do on our Technical Support team, is to gather the information here in the forums and pass it along to the appropriate teams. Another thing to note is that desktop development is not an overnight process and each feature or change needs to be reviewed to ensure it fits with our vision for our products. Please keep in mind that opening a support ticket is the proper process for reporting bugs or getting assistance with technical problems; if we continue to see technical issues that are common across many users, we can fast track the issue and escalate to the appropriate development team for review.

Digging deeper into the concerns that you have regarding credibility and trust; regarding credibility and trust; you definitely have the ability to trial a major version of Snagit to see if it’s right for you before you upgrade. If you felt that was not true, I’d like to understand more about the process you went through then perhaps I can then push for us to develop some sort of process that encourages the "try before you buy" method. I know that from a Support point of view we often comment on how we would prefer users to stick with the software that they need, rather than blindly upgrade to find out that the changes are things that existing users do not need. Please note that I am in no way discounting the loyalty that you have shown (and if it seems that I am, it is not my intention and I am deeply sorry if it comes off that way) and I am empathetic to the issues you've brought up; in order for me to best fight for the changes that you, our users, want, I need to understand on a fundamental level everything along the upgrade path. From understanding why you would upgrade away from an application that serves your needs to really putting myself in your shoes in regard to your workflows; the more i know the better.

If you'd like to talk more but would like to do so privately, feel free to reach out to me directly at r.risdon@techsmith.com and we can continue the conversation on there.

-Robert
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nessunaltro

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The page with prior versions is an excellent idea. I will continue using version 11 until Windows doesn't support it any longer. Like others in this thread I don't understand the changes in version 13 and I gave up trying.
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CyrusMD

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BRT, if you have an old version, revert to it. I am using v11.4.1 and I am doing fine. After 2014, Techsmith did a real screwed up job with SnagIt. I am also tired of folks from SnagIt asking what is it that we want and they do not do nothing about it. Their forum is full of negative stuff about SangIT after some geniuses decided that we the consumers do not need certain features, so they took it out. I have been using SnagIt since it was a single digit version (for a lot of years) but have never seen a software go backwards in the features. SnagIt needs to learn about "Continuous Improvement"

I am hoping that one day someone at Techsmith will hear us, THE USERS that made the company succeed and put the productive features back and STOP screwing around with the software.

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Robert R., Online Community Admin

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Hello Brian;

As we mentioned here, we will not be providing any sort of roadmapping for features or fixes (this would include any sort of short-term or long-term list of fixes, such as what you are requesting). As I've mentioned previously, I am more than happy to set up a call to ensure that your voice is heard directly by the appropriate team members, however I would like to be clear that this is in no way a promise that your feedback will result in any changes to our programs. It may help influence development changes or may spark up conversation both internally or externally, but we could not guarantee that what feedback you provide is going to be added into a future update (or upgrade) of TechSmith applications.

I recently emailed you a list of dates and times and without hearing back the schedule has begun to fill; I will go through and send out an additional email in the near future with more times where we can get into a private call regarding your concerns.

-Robert
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Rick Grunwald

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I emailed you also Robert.  There is one root to all this: Dismay. Dismay at having a favorite product to which we have become attached, has changed drastically. A feeling of betrayal starts to creep in as Techsmith apparently is brushing off the user feedback especially when key work flow elements have been seemingly broken or destroyed
Perhaps the current roadmap should be set aside and  get back to the basics of what Snagit is supposed to be. Most of us would agree that they bought it as it was a fast, easy way to grab screen captures and annotate them.  Period. Enhancements and tweaks should be made around that core definition 
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Robert R., Online Community Admin

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Hi Rick;

I do see your email here and actually have a draft of my response to you, so look for something in the near future and if you're willing, would still like to get into a call with you so I might dig a bit more into some of the concerns. Look to my email for some more information on it.

-Robert
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Robert R., Online Community Admin

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Hello a.evoon,

As I inquired yesterday (see here), are you running into a particular issue that we can help with? If it is a technical support issue you will want to open a ticket here. As these forums are primarily user-to-user, we do as that users try to minimize spamming and to keep responses both helpful and respectful.

-Robert
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dfrisken

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Is Sean Spicer is writing your copy Robert?
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Neville

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Try PicPick ( http://ngwin.com/picpick ). It's free for home use, and reasonably priced for business use.

I use it and Snagit. PicPick actually has a few features that Snagit doesn't (like Pixel Ruler and Protractor), and its scrolling capture actually works reliably.

Snagit's main advantage is that it has a Library, which can be useful for sorting images. But that is also the buggiest part of Snagit.
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dfrisken

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"Please keep in mind that opening a support ticket is the proper process for reporting bugs or getting assistance with technical problems; if we continue to see technical issues that are common across many users, we can fast track the issue and escalate to the appropriate development team for review."

So are you saying that if you continue to see technical issues that are common across many users through any other means you will ignore them?   

I guess the other question is, do you test your software on various platforms before you release it?   Is there a list of compatible versions of Office for instance?   And then if my version doesn't work at least I'll know it is because it isn't supported?


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Rick Grunwald

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That is an Awesome compilation and illustrates the problem exactly
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Rick Grunwald

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I wonder if they would give us v 10 keys if we asked nice
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Joe Morgan

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Keys are backward compatible. You can just download any previous version you want and activate it with a newer key.

https://www.techsmith.com/download/oldversions



Here's what doesn't work in 10 for me.The Canvas. When you have an image that's full screen. At 100%  it's slightly larger than the canvas. So you must move it around to see it all.



The next size available is 50%. The next size upward is 200%. 


Starting with Version 11 you have "Shrink to fit". Plus, when you hold control and scroll the mouse wheel, the Image resizes  in 5% increments. 
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Rick Grunwald

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Thanks
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Mike62

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Joe, yours indeed an awesome compilation! I started off with SnagIt way back in 1999 (with v4.3.1) running on Windows NT. Sadly enough, no screenshots of that version.

2005:



as from v9



@Rick Stone: I don't have an installed v13 right now. I gues your toolbar is bigger (wider) because you have the textlabels below the buttons?
Then again, the toolbars look slightly  different to me, the color to start with.
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dfrisken

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Is there a list of compatible/tested software?   Because I can't get Word 2013 to work and this pretty much means I am going to have to look at an alternative.

Do you investigate use cases for your software?   If you did perhaps you would not remove useful features.

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Rick Stone

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Yeah, I love that little Quick Access Toolbar! I use it all the time in a few other products.
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Rick Grunwald

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I miss that tool bar. I could get a lot of my most used processes in one place
More nostalgia!!!
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Mike62

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eh ...

initially I added the suggestion to the "Snagit Feedback Feature Request Round-Up " thread on:
https://feedback.techsmith.com/techsmith/topics/snagit-feedback-feature-request-round-up

but whilst using v11 I wasn't sure whether or not it might have been re-introduced in the meantime, so I deleted my post.
Am I correct to understand that with v13 there is still no Quick Access Toolbar then?
(yes, I cud install v13 to check, but am currently updating VM with Windows 10 CU)

If indeed the Quick Access Toolbar isn't possible/missing, then I'll add it again to the above thread.

=
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Joe Morgan

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Version 13 doesn't have a quick access toolbar.

The QAT is actually a Microsoft toolbar that comes with Office products,Paint,Word Pad and probably other products as well.

I suspect TechSmith had to pay Microsoft for it's usage and that may be why it's gone?

Regards,Joe



 
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Mike62

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Just added it to the "Snagit Feedback Feature Request Round-Up " thread.
See what happens... :-)
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Patrick  McCarthy

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The reasons I am disenchanted are much the same as others...
  • The new interface is High on helpful at setting up things you don't want, but low on ability to Just click-n-go
  • Although they CAN still be used, (I know, I have a "patch") the "Glass/Liquid chat bubbles are gone... WHY?)
  • Text. C'mon people, it is NOT rocket science... the solution "You can use other programs to capture text"... is cringe-worthy (and it proves my point about not being rocket science.) Yes, the solution you had only worked in about 60% of cases. But now you have a solution that works in... 0%   (60>>0)
  • The Stamps, arrows, lines, ... everything pretty much... has gone to soft-bland-pastel colors. The only thing remotely "BOLD" (The Monster-Smileys) were removed
  • Someone, Somewhere, scored a FAIL on the new scrolling windows. I only get a good capture about 20% of the time. I usually end up scrolling by hand, Imaging each screen, one by one, and stitching them together (Sure, I can do that in Snag-it... but I paid money so Snag-it would do it FOR me... right?)
  • It is NEVER a good thing to tell a customer to use an older version. That's pretty much a statement that your Developers & QA/Test team should be fired(if not fired upon)


I am a QA Lead.... Been one for 20 years... Been using Snaget since... well... since it came out really... Nothing like sending a picture of the bug, with the exact issue circled, and a wee little text box explaining WHAT the problem is.... As long as I can do so FAST & Reliably. That is no longer the case. Shame really.
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Mike62

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"
It is NEVER a good thing to tell a customer to use an older version. That's pretty much a statement that your Developers & QA/Test team should be fired(if not fired upon)
"

Ha!
You are sooo right!

=
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Rick Grunwald

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Agreed except for the firing part. These people are getting direction from above. Sadly, Robert, who seemed to be open to short term goals now says there will be no roadmap available for fixes and presumably new features.  Since Robert has been more than willing to work with people of this forum, I would not be quick to assume that this came from him. 
I am trying to not read too much in, but many other companies have roadmaps available for end users even if they are informal posts in forums. It is a great way of keeping customers engages in a product.  It seems Techsmith is missing the point again
Robert's other post
http://email.getsatisfaction.com/wf/click?upn=Gf15zKkQ5xF-2FJchx2RlboHhF4u31gkmOxGSc-2FlomsBv-2FMZCs...
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brt

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It seems that Snagit and TechSmith arer into dislearning. I received an email today, trying to persuage me of the benefits in upgrading to the latest version, which as most of us know is a definite aand huge downturn in usability. I hope all users will like this post to ram home to TechSmith that they can't get away with this.
The email read as follow:
"We wanted to reach out to you because our records show you are using an older, unsupported version of Snagit. To get the most power out of Snagit, and ensure full compatibility with Windows 10, get the current version!

As a loyal customer, you qualify for special upgrade pricing - half the price of a new Snagit license! Upgrade today to enjoy full support for your software. "

What a joke! If you think this ridiculous of TechSmith and dishonest, give this a "LIKE" to show that they do not listen, otherwise how could they send out such an email!"

Are they saying here they do not support 11.4 the only viable SnagIt version, and instead recommend upgrading to 13.***** which can't perform what it should as evidenced by all the reasonably friendly, and sad comments from former admirers!

Brian with goodqwill
(Edited)
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CyrusMD

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BRT, SnagIt should be called "NagIt" because of that notification that a user keeps on getting. I dread even upgrading to v11.4.3 suspecting they would have screwed up v11.4.1 which I am using. Version 11.4.1 works perfectly well with Windows 10.

When Samsung introduced S6 and when they took all the good things out of the phone, e.g. external SD Card, etc. People actually boycotted buying the phone and it really hurt Samsung's pocket. So in S7 they added all those things back.

That is what I think, ALL the users should not upgrade the versions until Techsmith puts everything they took out back into a NEW version e.g. SnagIt 14 and make it available for free to anyone who owns a copy of SnagIt version 12 or higher. BUT THEY WILL NOT, because they do not care about the majority of their users.

I wonder if Techsmith's executives Wendy Hamilton (CEO) and William Hamilton  (founder), Dean Craven (CTO) and Tony Dunckel (VP-Market Solutions), Tony Lambert (chief architect) know what is going on in?

"Wendy is a graduate of Haverford College with a broad background across strategy, technology, content and marketing. She is a values-first leader, and is committed to the practice of putting customers first."

I WILL NEVER UPGRADE SNAGIT AGAIN. IF THEY THREATEN TO CUT OFF THE SUPPORT FOR VERSION 11, LET US FILE A CLASS ACTION SUIT AGAINST THEM.

I love the version I have but I refuse to upgrade.
(Edited)
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brt

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I think I can go along with you almost all the way. I downgraded and am currently using  11.4.1 I think. Pretty good.
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Rick Grunwald

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CyrusMD  Never upgrade? I think we can all relate to the sentiment but with Wendy Hamilton taking a personal interest in the way snagit is going, there is much hope that they will get it back to the streamlined work tool it once was instead of a hard to use utility that is bloating in all the wrong directions
Just watch and see if there is follow through. Don't expect a lot real fast but if the ship starts to change course then they are no longer bullshitting
https://feedback.techsmith.com/techsmith/topics/request-for-voting-on-recent-snagit-feedback