Need an alternative to Snagit - going crazy!

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  • Updated 10 months ago
So many non-productive changes and workarounds. Now I need to find an alternative to Snagit for Windows.
All suggestions welcome.
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britur

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Posted 3 years ago

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Rick Grunwald

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There are a bunch but they may not fit what you are trying to do. Fastone is the main contender but you can't drag and drop into it
Here is Gizmo's list . Many are free
https://www.techsupportalert.com/best-free-screen-capture-tool.htm
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britur

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Thanks for your very good and interesting list. Will have a look at Fastone. Any others you would suggest either from the list or elsewhere? I have no high hopes that TechSmith can rebuild and solve this in near future.
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Mike62

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FasStone would be an appropriate alernative I guess.
In fact I regularly use it, where SnagIt fails... or in instances where I need a capture of a capture (FastStone capturing a screenshot from SnagItEditor).
I still use v11.x as I don't like v12 / v13.

I need FastStone for screenrecording: SnagIt seems to have a but as it does not finalize the recording.

I need FastStone for specific screenshots that can not be captured using SnagIt.
For instance: a window panel called from another window panel (like in settings),
or, like the below...
The 'not responding' window could nót be captured by SnagIt, so I used FastStone for that.
Drawback of FastStone: no support, but then again, basically it is just 20 bucks for a lifetime license...
=


=
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ron kolman

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Highly Recommend "FastStoneCapture"
http://www.faststone.org/

I've NEVER cared for TechSmith's oddly exclusive and entitled attitude.  The pricing is absurd.  the product I recommended is about $10 for LIFE with constant upgrades.  I think it's amazing : record video/audio, scroll capture, full editing (amazing) as addendum, and so MUCH MORE!

Best of luck!
(Edited)
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rfmiller

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My alternative was to uninstall 13 and go back to 12 which worked more reliably for what I was after. I just found 13 to finikey and it would not properly do rolling scans in Edge.  For some reason always came up scrolling pano.  Issues with printing required a special driver rather than the full HP driver.
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Rick Grunwald

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What is irksome is that people were offered and UPGRADE . Tech support offers the same solution but ...  is the only solution to abandoned what you paid for?
Tour email is offered in good faith and it IS a solution but ...
Doesn't it wrankle you just a bit? I guess we trusted them to make a better product and once the money is in the till ... "use what you had before" 
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britur

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That does seem ironic. However, I prefer to believe there are good intentions, but regrettably an inability on the part of TechSmith management to properly analyse and  draw the obvious conclusions.
Earlier if I were to be marooned on a desert island, the one programme I would have taken with me would have been Snagit. I cant say that today.
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britur

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So rfmiller, it's a question of going back to the latest in the 12 version series if one thinks in terms of Snagit (windows)?
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dfrisken

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We are just about to purchase multiple copies and I think I'm going to tell everyone to install 12 instead of 13.   I just upgraded.   Not happy.
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britur

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sounds very wise! you should check differences between the best 11 and 12 versions, or even put the question here .
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ChrisM

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I am also actively looking. The problem with my situation is that I am part of a very large company and am mandated to use the latest release of all software bought by the company. This is to ensure continuity between departments. So it is actually easier for us to replace about 50 seats than it is for some to go back to an earlier version. Here is another thing for us...money isn't really an object. I speak for the majority of users across our company when I say that all I want is a fully functioning, industrial screen recording software. Right now we are looking at Adobe. But I really wish there was another option.
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Rick Grunwald

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http://screencast-o-matic.com/
That is an awesome for screen recording and it can be used  via the online webpage or a desktop program. It is EASY to edit and then save to external sources such as dropbox etc.
It is worth a look before settling on an Adobe product
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rfmiller

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I agree with you.  I have the new adobe Acrobat Pro and they have done the same thing with their software.  The prior version was brain dead easy to use.  The new one is all over the place and not at all user friendly when it comes to doing the routine easy things you do most of the time.  The analogy I always come down to is it is like buying a car.  No matter what care I get into the clutch, brake, gas peddle, steering wheel and turn signals are all generally in the same place.  But in software every time there is an update everything moves around.  MS found out that did not work with Windows 8 and fixed it in Windows 10.  Maybe others will learn too?
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britur

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Well MdlMkr there is the Adobe range as you say, what  would you consider there product and version wise ?  Are there really no other options that users would recommend apart from Adobe, and as Rick suggested Fastone. Screenomatic seems to be web based - major disadvantge for me - though he does mention a desktop version. Will have to check that out.
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Robert R., Online Community Admin

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Hi brt;

It is quite unfortunate that you find you need to move away from the Snagit brand; would you mind sharing what in particular it is that you are struggling with, or what it is that you are finding you cannot do with Snagit that you are hoping to find elsewhere?

Note that we do offer fully functional free trials of Snagit, so when a new version launches new and existing users are encouraged to try the latest release before purchasing to see if it is a good fit for you. Upgrading, as always, remains an option, and if an existing version covers your needs, you can stay on that build (or re-download them from here; please keep in mind that legacy versions may not be supported, to keep up to date on supported applications, see here).

-Robert
Looking for Technical Support or would like to report on a bug? You can get 1-on-1 technical support by opening a support ticket here!
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Rick Stone

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LOL, you forgot to add that it's:


;)
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Rick Grunwald

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Free is good ... if it works :))
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Rick Grunwald

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Did you want to address the issue of trust? The bean counters may blow it of as intangible but Snigit's trust is rapidly evaporating and that WILL translate into dollars and cents

You have been helpful here and I am not ragging on you but do you feel the ARROGANCE of selling something to someone then telling them to abandon it for they previous purchase?

If upper management doesn't see it, they are "not seeing it) on purpose
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britur

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Rick, it doesn't have to be free. Snagit wasn't and I was very satisfied with it
until about 18 months ago.
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Rick Stone

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Actually, the comment about being free was related to TechSmith support. ;)
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britur

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Robert, thanks. In general the reasons are similar to those expressed by others.  The new interface whcih makes work processes much longer and inefficent- many steps backwards -   captures being rendered as "beanstalks (long and thin),  extortionate time to finalize a video recording  that is X hours longer than the orignal and has to be cut ( I tried to save TechSmith by suggesting a user defined maximum recording time based on the length of the original some years ago but received the usual "brush off" . One option is to go back to an earlier version, but I would say TechSmith has lost a lot of credibility because even if you solve user dissatisfaction, there is now the question of trust. Can we trust and believe in any new version? There is a problem here that grows with every passing day that TechSmith does not solve the problems users have spent valuable time identifying for TechSmith. Some of us have work to do on the side.

One step in the right direction I believe would be if TechSmith draws up a list of what it understands to be the main concerns of users, publishes this with their solutions and we vote on it!
Maybe too radical, but at least there could be a solution if TS moves very fast and prioritises resources to do this. Failing something like this, I am very sorry but I believe the game is truly and finally up. Sad becasue there was so much goodwill.
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britur

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Robert R.,  surprised not to receive a response from you. Why not ??? I would like to know what you feel about my suggestion for restoring confidence in TechSmith's development team. No expensive market survey is needed, you have all the data from user comments. And if you base your ideas on these, You could rescue the situation. I have gone back like many other users to version 11 and will test this against 12. But will never touch 13 with a barge pole again and would have to be convinced TechSmith has properly and effectively addressed user concerns.
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britur

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Robert R.,  would just like to add to make the picture complete that in the past I have received superb technical support from TechSmith (Nate) but there is a limit to what tech support can do.
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Robert R., Online Community Admin

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Hi brt;

My apologies for the delay, some unexpected time off crept in and I'm just getting back into the swing of things; as to your question? Unfortunately there is no way that I can promise any sort of roadmapping (we mention as such in both this month's feature request round-up as well as the community update provided by TechSmith Leadership) in any real capacity.

While I cannot provide any form of roadmap I can pass your feedback along to the development team (I meet regularly with the Technical Product Managers so your feedback will be heard) and though the forums here are often quite lively, I would like to point out that they are not the only source of feedback used; we send numerous surveys out to trial users, users that have not upgraded, users that have contacted our Sales team, not to mention the data we collect in person or via the anonymous data collection we do (which can be turned on or off in the application preferences). Part of what I do, outside of the work I do on our Technical Support team, is to gather the information here in the forums and pass it along to the appropriate teams. Another thing to note is that desktop development is not an overnight process and each feature or change needs to be reviewed to ensure it fits with our vision for our products. Please keep in mind that opening a support ticket is the proper process for reporting bugs or getting assistance with technical problems; if we continue to see technical issues that are common across many users, we can fast track the issue and escalate to the appropriate development team for review.

Digging deeper into the concerns that you have regarding credibility and trust; regarding credibility and trust; you definitely have the ability to trial a major version of Snagit to see if it’s right for you before you upgrade. If you felt that was not true, I’d like to understand more about the process you went through then perhaps I can then push for us to develop some sort of process that encourages the "try before you buy" method. I know that from a Support point of view we often comment on how we would prefer users to stick with the software that they need, rather than blindly upgrade to find out that the changes are things that existing users do not need. Please note that I am in no way discounting the loyalty that you have shown (and if it seems that I am, it is not my intention and I am deeply sorry if it comes off that way) and I am empathetic to the issues you've brought up; in order for me to best fight for the changes that you, our users, want, I need to understand on a fundamental level everything along the upgrade path. From understanding why you would upgrade away from an application that serves your needs to really putting myself in your shoes in regard to your workflows; the more i know the better.

If you'd like to talk more but would like to do so privately, feel free to reach out to me directly at r.risdon@techsmith.com and we can continue the conversation on there.

-Robert
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nessunaltro

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The page with prior versions is an excellent idea. I will continue using version 11 until Windows doesn't support it any longer. Like others in this thread I don't understand the changes in version 13 and I gave up trying.
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CyrusMD

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BRT, if you have an old version, revert to it. I am using v11.4.1 and I am doing fine. After 2014, Techsmith did a real screwed up job with SnagIt. I am also tired of folks from SnagIt asking what is it that we want and they do not do nothing about it. Their forum is full of negative stuff about SangIT after some geniuses decided that we the consumers do not need certain features, so they took it out. I have been using SnagIt since it was a single digit version (for a lot of years) but have never seen a software go backwards in the features. SnagIt needs to learn about "Continuous Improvement"

I am hoping that one day someone at Techsmith will hear us, THE USERS that made the company succeed and put the productive features back and STOP screwing around with the software.

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dfrisken

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Does 11 output to Word 2013 or higher?
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CyrusMD

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Yes version 11 has the profile, the profile that one would use is called " Insert into Word with border". That profile is under the category called " time saving profile". You can customize the profiles too.



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dfrisken

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But does the profile work for Word 2013 specifically?
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Robert R., Online Community Admin

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Hi dfrisken;

I just tested a Snagit 13.1.2 capture profile on Windows 10 that captured an image, saved it to the Editor, then upon clicking the "Finish" button successfully placed the capture in Microsoft Word 2013 (part of the Microsoft Office 2013 Professional desktop suite). The Word share output also sends an image from the Editor to the same Word 2013.

Were you looking for that sort of behavior, or were you looking for something different so that I might test it to see if there is an issue?

-Robert
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britur

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Very Good Robert. Maybe things are a little better as I have reverted to ver 12 and staarting to fall in love with Snagit aagain! But TechSmith really, really must do sth dramatic about current issues. So please consider my suggestion again.
1) Identify reported "problems" what TechSmith will do
2) Publish this on the list and allow users to comment.

Such action could save TechSmith.
Best Brian
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britur

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Hi Robert,thought we were almost home and dry, but never received your confirmation. Does that mean we should drop the idea?
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britur

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Robert, finally received your email. The conditions I set out were designed to ensure we would get out of the current dilemma.  NDA is not a problem for me. But I think it important that you draw up the list of S/T and L/T categories and send to me before I can proceed further. All the relevant data exists in the community.  Let me know please.
Best
Brian
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Robert R., Online Community Admin

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Hello Brian;

As we mentioned here, we will not be providing any sort of roadmapping for features or fixes (this would include any sort of short-term or long-term list of fixes, such as what you are requesting). As I've mentioned previously, I am more than happy to set up a call to ensure that your voice is heard directly by the appropriate team members, however I would like to be clear that this is in no way a promise that your feedback will result in any changes to our programs. It may help influence development changes or may spark up conversation both internally or externally, but we could not guarantee that what feedback you provide is going to be added into a future update (or upgrade) of TechSmith applications.

I recently emailed you a list of dates and times and without hearing back the schedule has begun to fill; I will go through and send out an additional email in the near future with more times where we can get into a private call regarding your concerns.

-Robert
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Rick Grunwald

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I emailed you also Robert.  There is one root to all this: Dismay. Dismay at having a favorite product to which we have become attached, has changed drastically. A feeling of betrayal starts to creep in as Techsmith apparently is brushing off the user feedback especially when key work flow elements have been seemingly broken or destroyed
Perhaps the current roadmap should be set aside and  get back to the basics of what Snagit is supposed to be. Most of us would agree that they bought it as it was a fast, easy way to grab screen captures and annotate them.  Period. Enhancements and tweaks should be made around that core definition 
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Robert R., Online Community Admin

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Hi Rick;

I do see your email here and actually have a draft of my response to you, so look for something in the near future and if you're willing, would still like to get into a call with you so I might dig a bit more into some of the concerns. Look to my email for some more information on it.

-Robert
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Robert R., Online Community Admin

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Hello a.evoon,

As I inquired yesterday (see here), are you running into a particular issue that we can help with? If it is a technical support issue you will want to open a ticket here. As these forums are primarily user-to-user, we do as that users try to minimize spamming and to keep responses both helpful and respectful.

-Robert
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dfrisken

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Is Sean Spicer is writing your copy Robert?
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Neville

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Try PicPick ( http://ngwin.com/picpick ). It's free for home use, and reasonably priced for business use.

I use it and Snagit. PicPick actually has a few features that Snagit doesn't (like Pixel Ruler and Protractor), and its scrolling capture actually works reliably.

Snagit's main advantage is that it has a Library, which can be useful for sorting images. But that is also the buggiest part of Snagit.
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dfrisken

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"Please keep in mind that opening a support ticket is the proper process for reporting bugs or getting assistance with technical problems; if we continue to see technical issues that are common across many users, we can fast track the issue and escalate to the appropriate development team for review."

So are you saying that if you continue to see technical issues that are common across many users through any other means you will ignore them?   

I guess the other question is, do you test your software on various platforms before you release it?   Is there a list of compatible versions of Office for instance?   And then if my version doesn't work at least I'll know it is because it isn't supported?


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Robert R., Online Community Admin

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Hello dfrisken;

My apologies if it came off as such where it sounds like we are ignoring user issues; the reason behind opening a support ticket is to ensure that there is an actual issue with the product and not a 3rd party conflict. To use Camtasia as an example... There are a number of reports where users are getting subpar performance in that their preview window is choppy or jerky, now that issue could be related to any number of things, from dated drivers to conflicting hardware to indexing applications to source file issues to bad settings within Camtasia. To know for sure what the problem is we would need to work closely with those affected by said issue to determine where the issue lies; if it is in relation to a bug or technical issue within the application then our Support Team will be able to see it as such, track trends with that specific issue, and then work with the development team to triage it and get it into the list of updates to work. Opening a support ticket allows us to go through those steps and as seen on our Community homepage, is the proper channel with which to report technical issues and bugs (see here).

In regard to your question; we test on current major Operating Systems (we do not officially support Beta or Preview operating systems). In terms of 3rd party applications (like the Office desktop application suite, not the Click-to-Run 365 remote app suite) it really depends; Snagit integration with other applications is limited (not like Camtasia's PowerPoint add-in) as the majority of Snagit Outputs will often just place content on the Clipboard then let the Windows / Mac Clipboards handle the transfer of content from one application to the next. As we offer a fully functional evaluation of Snagit and Camtasia, we strongly urge users to give the evaluation a try to see if it works, both in features and functionality, with your desired workflows.

-Robert
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Rick Grunwald

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Robert:
The point is consistently MISSED. Most of us DID download trials. We did test it out and BOUGHT it based on on the fact that it was usefull. We trusted  techsmith when they said UPGRADE as normally upgrade means a better, enhanced product. And that expectation was met until v12 where the program was totally ripped apart. There was an expectation that some of this would be fixed in v13. We trusted Techsmith and they  the program was further broken

Example. In version 11 I could scroll through my collection af stamps and callouts and pick one and it would appear in the document. In v13 you canno longer double click anything to add it to the document from the viewer much less drag and drop it. So a basic usefull tool that could have been expanded to greater usability was broken and no one knows why or cares. This is ascenario that is played out with many feature (Text capturing for example) that are suddenly gone

I would love to know who in the ivory tower decided to implement their ideas and basically say "screw you" to anyone that didn't like it. "Yes you bought 13, no you can't have a refund, but you can go back to an earlier non supported version" really is not cutting it AT ALL

And I am sure it is not you Robert and this is in no way aimed at you. But it is one of the red flags of a failing company when it becomes more about market share than satisfying customers. At the 30 year mark they are poised to follow such grand corporations as Mongomery Ward, Woolworth and more recently Microsoft and even Walmart. (Don't confuse size with the downward spiral) Better yet they might get a clue from places like Costco and Amazon that don't lose site of the fact that the customers are the true bottom line and that when you betray trust the go elsewhere

If you can, pass this to the Hamiltons although it will probably be dismised along with all the other feedback.
Also, downgrade because we don't give a shit about you is not a good solution. It sounds arrogant. It IS arrogant

And again Robert, you do a great job as the interface between the company and the end user

I am just saying what many are too polite to say

Thanks
(Edited)
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britur

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Brilliant Rick, I think we are working in the same direction. But you do it with real style. Please keep it up as I think TechSmith's survival is closely related to what you write.
Users please click this to help TechSmith UNDERSTAND this is tyheir opportunity. Help them.
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britur

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Robert. Thanks but you are still completely and utterly missing the point. We know technical support is good. But what is atrocious is how you process user commenst and complaints.  Unless this improves you will not hear from me again. I want to know youur thinking o0n my proposal to clear up the mess! Not much time now. Privately or publicly. I guess you have my email: brt@intcom.se
or Skype
brianstamturner (Huddinge, Sweden) Nate and I communicated effectively via Skype some years ago.
The ball is in your court, try and play a good shot!
Best
Brian
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britur

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Robert. Thanks but you are still completely and utterly missing the point. We know technical support is good. But what is atrocious is how you process user commenst and complaints.  Unless this improves you will not hear from me again. I want to know youur thinking o0n my proposal to clear up the mess! Not much time now.

<redacted personal information>

Nate and I communicated effectively via Skype some years ago.
The ball is in your court, try and play a good shot!
Best
Brian
(Edited)
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Robert R., Online Community Admin

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Hi brt;

I would indeed like to get in on a phone/Skype/webinar call with you and would like to also have one or two others present (our Technical Product Manager for Snagit being one, possibly our Senior Tech, who you've met and dealt with in the past, Nate). I will be emailing you in the near future to arrange some time, though I would like to preface this with the fact that it may be some time before we can get all parties in on a phone call (we have quite a lot going on internally, and given the time difference getting everyone together in the same room might take some time.

Look for my email in the next day or two that will outline some of the things that I'm hoping to cover.

-Robert
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Robert R., Online Community Admin

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Hi brt;

Now that I have your info, I will be editing your initial post to remove the personal information; I'd hate to have someone mistreat it.

-Robert
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britur

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OK, thanks Robert. That is positive. But I suggest we don't delay but start you and me and get moving. Could always redo later. It would be good if maybe we or I could invite another user in. What would your reaction be??

This was a winner!!! Ace!
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Robert R., Online Community Admin

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Hi there;

I'm certainly open to you and I getting in on a call sooner rather than later (I'll email you with some times that I'm open shortly). As to additional users; that is a possibility, though I'd like to try to give you some specific focus and a bit more 1-on-1 time so we can really understand one another. Though I'm also not opposed to going through and having a few 1-on-1 conversations with users to make sure that we are all referring to the same thing; the last thing I want is to suddenly have a conference call where a number of users are involved but all have different things they wish to talk about as I would be concerned that the call wouldn't accomplish much.

-Robert
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britur

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Robert this call will be successful. We all have a common purpose. The third person I would like to suggest is on this list and active. Dont really want to write his name, because I haven't asked him, maybe you could ask him or send me his email address. It is Rick Grunwald.
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Rick Grunwald

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rgrun @ grunwalds .com
Thanks
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britur

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email sent progress in progress?
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britur

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Rick please confirm receipt. I am going abroad tomorrow for 2 days. And hopefully would like to schedule the discussion date before that. Any chance??
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britur

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Rick please confirm receipt. I am going abroad tomorrow for 2 days. And hopefully would like to schedule the discussion date before that. Any chance??
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Rick Grunwald

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I sent you an email  an hour or so and have a second one to answer in a few minutes
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britur

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Just sent em asking for phone no as I'm off tomorrow!
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britur

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OK Rick, understand tele not your style. So I will regretfully drop what we started unless you chnage your mind.
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Rick Grunwald

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???. If that is to me (there is another Rick on the forum) I do not understand. I said I am not set up for SKYPE ... (?)
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britur

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not me, what makes you think it me??
(Edited)
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britur

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Robert Since we have all the points made by users re what we/they think has gone wrong these are I think the priority list. If you can assemble the lsit and send it to me, we can then reschedule our call. Is that a modus operandi also from your side?
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Rick Grunwald

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Brian - I think Robert is off until 6/1 on a long holiday weekend.
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britur

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Thanks Rick. Dont see much point in a tele call as all information is alreeady in the community. Do you agree?
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Rick Grunwald

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I am thinking that Robert probably cannot commit to anything on behalf of the company on a phone call. He can get the issues off this forum
I am open to anything if something can be accomplished 
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Mike62

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Up front, I don't think so, but IF..IF at all some kind of whatever solution could be offered in a phone call, why would it then not be offered to all of us here?
Seems to me that this also counts for support tickets. I believe they are meant to solve very specific problems, but not really to solve general usability and/or GUI issues of the latest SnagIt versions.

=
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CyrusMD

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I agree with Rick, fixing the issues would belong to the software programmers and maybe not Robert, Robert is trying to be a good soldier of the company and trying to help us. All these issues started with the introduction of version 12 and everything went downhill.

I remember that in v12.1, the QAT would crash, if your customized QAT had more than 38 buttons on it and tech support on 7/20/2014 had told me that do not customize the QAT with more than 38 buttons, nobody uses so many buttons. They did later on fixed the issue.

Techsmith should be able to go through their customer support database and look at all the complains and fix the software. Every new version has been a downward spiral. Robert can help us by getting with his programmers or even the dang CEO to fix the issues. If the programmers are adamant juveniles and do not want to change, than God help Robert and all the customers.

I am happy using v11.4.1 and I am so afraid to even upgrade to v11.4.3 because the software keeps on reminding me.

Hoping one day Techsmith will grow up and help us out. Appreciate BRT, Rick's and Robert's efforts to get the software fixed. I think there is light at the end of the tunnel and it is not a freight train. Happy Memorial day to users in the USA.

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Mike62

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@cyrumd: as for reminding. Untag: program preferences, tab Update options 'Enable automated update checking'?

As for the Interface: I keep on saying:
TechSmith should recognize the many, many dissatisfied users who 'returned to v11.x'

So, I genuinely feel TechSmith should simply also return to that interface.
Maybe, if they want, they might polish it up a little bit.

Probably the only way to get rid of most of the complaints here is to return to the interface that made SnagIt successful!

No-one here has ever understood what was wrong with it!
Surely TechSmith also has a kind of 'inner circle' with beta testers?
Did they never complain?

The argument that the new interface is easier to understand for new users is highly debatable:
- any new user should learn how to work with a program, no matter what program
- now old-time users should 'learn', get acquainted with, the new layout
- resulting in massive complaints, started already with v12   and..
- resulting in old-time users not upgrading their product (loss of revenues)

now... TechSmith, what are the gains??
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britur

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Mike62, I think it's worse than you say "resulting in old-time users not upgrading their product (loss of revenues" . In fact a number did buy the upgrade, (myself included) but found it so bad that they reverted down 2 versions from 13****** to 11*******.  It seems very much like TechSmith has gone into a dedicated wind-down mode, and virtually powerless to correct, improve what exists now, possibly because they think we cn open a ticket and get a solution. Which IMHO is total madness.
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britur

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Robert, as Rick said you are probably not responsible for the mess than SnagIt 13 is in. Your "holding efforts" and goodwill despite being in the firing line are appreciated. However, your standard response namely opening a ticket doesn't help in the vast majority of cases I suspect. Primarily because a lot if UI related.
I understand perfectly well that you could not commit to fixes over the phone when speaking to Rick and myself. But what would be instructive, and a way out of this mess would be if TS did their homework properly and drew up a list of what seem to be the major concerns of users, and this is then sent to Rick and myself, we discuss it and then give you our views on it.
Can you go along with that? Let me know please.

I have tried to revert back to vers 11 and 12 but it seems to be difficult to install them. Is there a specific way it must be done?????
(Edited)
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CyrusMD

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BRT, I reverted back to version 11.4.1.195 (build 195 2/5/2014). I did not have any issue installing it. I would suggest that after uninstalling the new version, run a registry cleaner or a program like CCleaner to clean the remains of SnagIt. As long as you have a license for v11, it should not be a problem.

Mike62, thanks for tip of unchecking the auto update box but I do not want to do that.

Folks, I have been using SnagIt since v4.3.6 (8/31/1999, The file was 1.73MB) and I have seen the software getting better and better and then go down the gutter in 2014.

The folks that are praising the software v 12 and v13 do not know the difference in the quality of the evolving versions so I do not blame them. If it works for them, I am happy, I wish I could say the same for myself.

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Rick Stone

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As I'm one of the minority folks praising 12 and 13, I will say that I've been a SnagIt fan and user since roughly 1996 or 1997. So I'm an old dog with it. ;)
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Rick Grunwald

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How does the apparent change in usability affect you? I am curious as to what makes it better for you. 
Thanks
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Rick Stone

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Is it different than it was in 12? Sure. But once I grew beyond the simple "crud, this is now over here" it became somewhat second nature. To me it's not too far removed from rearranging the furniture in a room. Sure, it feels odd and awkward at first. And you might find yourself stubbing your toe for a short while. But after a while it simply "works".

Then again, it's just my own experience. I know there are others that just can't take it for whatever reason. I do understand that there are many disgruntled folks that are angry over features that I really never used. I'm not saying they weren't useful, just that I never used them much myself. Such as the Text capture. Or the folders in the library. Or the tagging in the library.  For me, images are a kind of volatile thing. I never maintain them in the library. I do what I need with them, save them to my hard drive to use as I need and never look back. But as I said earlier, that's just my own way of working.

Cheers... Rick :)
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Rick Grunwald

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Sounds good.  I found key things that I use a lot changed or missing but again to each thir own
Cheers..... the other Rick :))
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Rick Stone

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Yeah, one of the things that has performed a disappearing act that I really Really REALLY miss, is that little "Custom Trim" dialog we used to have that allowed us to selectively click the spin controls to trim off edges. I used that little thing ALL the time!



I recall that it completely disappeared in one version. May have been 10. Then after I and others complained about it, it came back. It seemed to come back in a really odd place as far as I was concerned. You had to click Image > Resize > Custom Trim. And to me, it only seemed logical that it should have been located on that "Trim" area.


So while I'm overall happy with the newer versions, there ARE actually things that terribly disappoint me!

Cheers... Rick :)
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Mike62

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Rick, thanks for your comments. I am one of those who purchased v13, but returned to v11 almost immediately after install. Didn't like the GUI.

Just out of curiosity: the last screenshot, here right above, with the 'Resize'-drop down menu, what version is that and if it is v13 (or v12) how did you manage to get this big toolbar.
AFAIK v13 had this small toolbar...


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Rick Grunwald

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Now you made me all nostalgic! The top toolbar was  customizable so you could quickly get to things you actually used. I always had a couple of "Save as " buttons as  I used that a lot in my workflow. Also the tabs. Pick a tab pick the tool(s) and done.
Remember, someone was paid a lot of money to dismantle it as badly as they did
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Rick Stone

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Hmmm, I've added save and open buttons to the toolbar in 13. ;)

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Rick Grunwald

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Yes but they used to have "Save as PNG" and "Save as SNAG" and I found them useful as they speeded up my work.. There were many other commands that one could put up there for fast access while working
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Rick Stone

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Ahhh, well I tend to work exclusively in PNG and I never ever save in snag, so that explains why I would have missed these. 

But I do agree that we need so much more variety in what we can place on our toolbar!

I'd even like to see an ability to place an object there that would become a drop-down menu for easy groupings!
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Rick Grunwald

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We HAD it and it is gone. Add dropdowns? YES!!!!!. If they had taken the v11 interface and  tweaked it with these enhancements ... Moving in the direction of customization would make the program more useful for more people. How about saving your settings so you can carry them with you? My machine is totally different  the use of profiles and portable settings ... I am sure the tech people in small companies could use that
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Joe Morgan

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Ah yes, nostalgia and the good Ol'Days. A time when we had a more functional UI. It wasn't that long ago.
Here's a little history for ya.
I'm not familiar with SnagIt 4 but I can take you back to SnagIt circa 2000 through 2004.
Not much of a UI to me.


Some changes were made.



Then, A new UI emerged. The best one ever. IMO



With the release of version 11. It started losing features.
Folders was removed.
The removal of 2 "Quick Style" Icons in the tool ribbon.
They removed the Arrange Tab. "No big deal" You have right click access to that.
The Share Tab was changed.
Copy and paste was moved.



Then the color scheme went downhill.
You can chose a not enough contrast Flat Gray on Black.
Or a not enough contrast Flat Black on Light Gray theme.
Yuck on both counts.
The UI is still pretty much the same.

 

So from 2008 to 2014. The UI remained familiar. Although,  minus some features that should have probably never been removed.
 But the honeymoons over. At least the Icons aren't ALL Flat Light Gray anymore.



Adobe has had floating Windows and Fully customizable UI's pretty much forever.
I'd love to see TechSmith do the same.  

27 years ago.


More tools were added.



 More tools and a docked panel theme.



9 years later, more tools and panels added. Overall, same familiar UI.



12 years later. Here's Photoshop CC. The UI's been customized to look pretty much like the UI's of the past.

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Rick Grunwald

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That is an Awesome compilation and illustrates the problem exactly
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Rick Grunwald

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I wonder if they would give us v 10 keys if we asked nice
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Joe Morgan

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Keys are backward compatible. You can just download any previous version you want and activate it with a newer key.

https://www.techsmith.com/download/oldversions



Here's what doesn't work in 10 for me.The Canvas. When you have an image that's full screen. At 100%  it's slightly larger than the canvas. So you must move it around to see it all.



The next size available is 50%. The next size upward is 200%. 


Starting with Version 11 you have "Shrink to fit". Plus, when you hold control and scroll the mouse wheel, the Image resizes  in 5% increments. 
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Rick Grunwald

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Thanks
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Mike62

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Joe, yours indeed an awesome compilation! I started off with SnagIt way back in 1999 (with v4.3.1) running on Windows NT. Sadly enough, no screenshots of that version.

2005:



as from v9



@Rick Stone: I don't have an installed v13 right now. I gues your toolbar is bigger (wider) because you have the textlabels below the buttons?
Then again, the toolbars look slightly  different to me, the color to start with.
=



=
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dfrisken

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Is there a list of compatible/tested software?   Because I can't get Word 2013 to work and this pretty much means I am going to have to look at an alternative.

Do you investigate use cases for your software?   If you did perhaps you would not remove useful features.

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Rick Grunwald

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Open a ticket first. If others can do it but you can't then there is possibly something in the way , you have something misconfigured or the profile is corrupt for some reason. THey have a database of issues and fixes and can help figure it out
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Mike62

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@Rick Stone
Rick, sorry to keep on nagging ... but please I am curious what theme you used for the SnagIteditor toolbar, see above. Your post 5 days ago.
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Joe Morgan

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It's SnagIt 12 with the "Quick Access Tool Bar" moved below the "Tool Ribbon".





Regards,Joe
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Mike62

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Joe, many thanks indeed. As you know I kind of dumped v12/v13 because of the small toolbar. I obviously wasn't aware of the above. Will check out v13 within VM one of these days. Again, Joe, thanks for the work!
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Rick Stone

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Yeah, I love that little Quick Access Toolbar! I use it all the time in a few other products.
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Rick Grunwald

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I miss that tool bar. I could get a lot of my most used processes in one place
More nostalgia!!!
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Mike62

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eh ...

initially I added the suggestion to the "Snagit Feedback Feature Request Round-Up " thread on:
https://feedback.techsmith.com/techsmith/topics/snagit-feedback-feature-request-round-up

but whilst using v11 I wasn't sure whether or not it might have been re-introduced in the meantime, so I deleted my post.
Am I correct to understand that with v13 there is still no Quick Access Toolbar then?
(yes, I cud install v13 to check, but am currently updating VM with Windows 10 CU)

If indeed the Quick Access Toolbar isn't possible/missing, then I'll add it again to the above thread.

=
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Joe Morgan

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Version 13 doesn't have a quick access toolbar.

The QAT is actually a Microsoft toolbar that comes with Office products,Paint,Word Pad and probably other products as well.

I suspect TechSmith had to pay Microsoft for it's usage and that may be why it's gone?

Regards,Joe



 
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Mike62

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Just added it to the "Snagit Feedback Feature Request Round-Up " thread.
See what happens... :-)
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Patrick  McCarthy

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The reasons I am disenchanted are much the same as others...
  • The new interface is High on helpful at setting up things you don't want, but low on ability to Just click-n-go
  • Although they CAN still be used, (I know, I have a "patch") the "Glass/Liquid chat bubbles are gone... WHY?)
  • Text. C'mon people, it is NOT rocket science... the solution "You can use other programs to capture text"... is cringe-worthy (and it proves my point about not being rocket science.) Yes, the solution you had only worked in about 60% of cases. But now you have a solution that works in... 0%   (60>>0)
  • The Stamps, arrows, lines, ... everything pretty much... has gone to soft-bland-pastel colors. The only thing remotely "BOLD" (The Monster-Smileys) were removed
  • Someone, Somewhere, scored a FAIL on the new scrolling windows. I only get a good capture about 20% of the time. I usually end up scrolling by hand, Imaging each screen, one by one, and stitching them together (Sure, I can do that in Snag-it... but I paid money so Snag-it would do it FOR me... right?)
  • It is NEVER a good thing to tell a customer to use an older version. That's pretty much a statement that your Developers & QA/Test team should be fired(if not fired upon)


I am a QA Lead.... Been one for 20 years... Been using Snaget since... well... since it came out really... Nothing like sending a picture of the bug, with the exact issue circled, and a wee little text box explaining WHAT the problem is.... As long as I can do so FAST & Reliably. That is no longer the case. Shame really.
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Mike62

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"
It is NEVER a good thing to tell a customer to use an older version. That's pretty much a statement that your Developers & QA/Test team should be fired(if not fired upon)
"

Ha!
You are sooo right!

=
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Rick Grunwald

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Agreed except for the firing part. These people are getting direction from above. Sadly, Robert, who seemed to be open to short term goals now says there will be no roadmap available for fixes and presumably new features.  Since Robert has been more than willing to work with people of this forum, I would not be quick to assume that this came from him. 
I am trying to not read too much in, but many other companies have roadmaps available for end users even if they are informal posts in forums. It is a great way of keeping customers engages in a product.  It seems Techsmith is missing the point again
Robert's other post
http://email.getsatisfaction.com/wf/click?upn=Gf15zKkQ5xF-2FJchx2RlboHhF4u31gkmOxGSc-2FlomsBv-2FMZCs...
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matthewl

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These issues seem to have been resolved in v.2019, I've certainly never come across them. 

They have a new "Grab Text" feature which utilises OCR & ICR to produce an output, which is difficult to do right at the best of times. 

Well worth downloading a trial of this latest version and giving it a go. 
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britur

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It seems that Snagit and TechSmith arer into dislearning. I received an email today, trying to persuage me of the benefits in upgrading to the latest version, which as most of us know is a definite aand huge downturn in usability. I hope all users will like this post to ram home to TechSmith that they can't get away with this.
The email read as follow:
"We wanted to reach out to you because our records show you are using an older, unsupported version of Snagit. To get the most power out of Snagit, and ensure full compatibility with Windows 10, get the current version!

As a loyal customer, you qualify for special upgrade pricing - half the price of a new Snagit license! Upgrade today to enjoy full support for your software. "

What a joke! If you think this ridiculous of TechSmith and dishonest, give this a "LIKE" to show that they do not listen, otherwise how could they send out such an email!"

Are they saying here they do not support 11.4 the only viable SnagIt version, and instead recommend upgrading to 13.***** which can't perform what it should as evidenced by all the reasonably friendly, and sad comments from former admirers!

Brian with goodqwill
(Edited)
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CyrusMD

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BRT, SnagIt should be called "NagIt" because of that notification that a user keeps on getting. I dread even upgrading to v11.4.3 suspecting they would have screwed up v11.4.1 which I am using. Version 11.4.1 works perfectly well with Windows 10.

When Samsung introduced S6 and when they took all the good things out of the phone, e.g. external SD Card, etc. People actually boycotted buying the phone and it really hurt Samsung's pocket. So in S7 they added all those things back.

That is what I think, ALL the users should not upgrade the versions until Techsmith puts everything they took out back into a NEW version e.g. SnagIt 14 and make it available for free to anyone who owns a copy of SnagIt version 12 or higher. BUT THEY WILL NOT, because they do not care about the majority of their users.

I wonder if Techsmith's executives Wendy Hamilton (CEO) and William Hamilton  (founder), Dean Craven (CTO) and Tony Dunckel (VP-Market Solutions), Tony Lambert (chief architect) know what is going on in?

"Wendy is a graduate of Haverford College with a broad background across strategy, technology, content and marketing. She is a values-first leader, and is committed to the practice of putting customers first."

I WILL NEVER UPGRADE SNAGIT AGAIN. IF THEY THREATEN TO CUT OFF THE SUPPORT FOR VERSION 11, LET US FILE A CLASS ACTION SUIT AGAINST THEM.

I love the version I have but I refuse to upgrade.
(Edited)
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britur

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I think I can go along with you almost all the way. I downgraded and am currently using  11.4.1 I think. Pretty good.
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Rick Grunwald

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CyrusMD  Never upgrade? I think we can all relate to the sentiment but with Wendy Hamilton taking a personal interest in the way snagit is going, there is much hope that they will get it back to the streamlined work tool it once was instead of a hard to use utility that is bloating in all the wrong directions
Just watch and see if there is follow through. Don't expect a lot real fast but if the ship starts to change course then they are no longer bullshitting
https://feedback.techsmith.com/techsmith/topics/request-for-voting-on-recent-snagit-feedback