Need Capture Drive Option PLEASE!!!

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  • Updated 3 months ago
It happened AGAIN -- Snagit ran out of room while recording a webinar I really needed for school.  I have TWO Hard drives with 8Tb each that are practically empty but Snagit insists on Drive C which only has about 1Gb of empty space.  PLEASE, PLEASE, PLEASE, PLEASE FIX THIS.
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Carl Street

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Posted 3 months ago

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Paul

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One stopgap solution that springs to mind is to reinstall SnagIt on one of those drives.  Not pretty, but it might help you in the short term?

(I suspect SnagIt wants to store temporary files in the same location as the app)
(Edited)
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Carl Street

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Tried that -- insists on drive C -- NO OPTION
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JL1

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Have you tried to set SnagIt (or, probably more likely, WIndows') Temp folder on one of the non-C: drives??
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Ed Covney

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Why not change your Windows Documents folder location?
In explorer, rt.-click on "Documents", go to "Properties", click the Location tab and define your new location, like "D:\Documents". This would also eliminate your bigger problem, having only 1 GB free on your C: drive.
You should then also move the contents of your current documents folder to the new location. If snagit refers to %documents% for it's files location, your done, future snags will go to the new location. If snagit still insists on C:\users . . . \documents\, you may have to re-install it.

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rsporn1014

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My primary use for snag-it is the recording feature. I originally found i was having this same issue several years ago when I was using Snagit 2009 and was recording training webinars every day. I decided to start using the "Save As"  function for each video to a portable hard drive.  I would then delete them from the edit screen at the bottom. ng them from snag-it at the same time then this problem went away permanently.  The only issue to be aware of it that the video is not actually deleted from the Snag-it editor screen which means a copy still resides in Snag-it .  you acn find out this file is under -- C:\Users\your user name\AppData\Local\TechSmith\Snagit\DataStore
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Paul

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You know you can move the datastore right?  It doesn't have to be on your system drive.
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JL1

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Ah, but it may (and yet again, it may not) be an issue with the location of
Windows Temp folder
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Joe Morgan

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You are correct JL1,

SnagIt records to your C drives AppData folder as depicted in the image below. I made this screen shot back on 4/10/2018 by the look of it.
Version 2019 is no different. You can't change the location of temporary recordings. That un-named and highlighted mp-4 is recording in progress.


TechSmith should allow changing the location. For more reasons then I'm going to go into.

Regards,Joe

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Carl Street

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Thanks Joe, while all the other "helpful suggestions" by the well meaning uninformed are appreciated for all they are worth; the fact is NONE of them resolve the issue as counter-intuitive as it seems.

And, some of them have either have failed to read what I said and/or failed to comprehend it -- certainly one CAN store the finished work in any accessible drive location; however, the location of the initial capture is cast in stone.
(Edited)
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Dave O'Rourke, Senior Software Engineer

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Snagit writes to the user's temp folder during recording.  It is possible to change the user's temp folder, as described here, but please note that this would affect all apps on the system.  Apps are not supposed to use the temp folder for any permanent storage.  So you ought to be able to change the TMP and TEMP variables (keep them in sync), reboot the system, and apps would be none the wiser.

I'm a little hesitant to recommend this because it's impossible for me to predict what effect changing the temp folder might have on other apps, and I wouldn't want to cause any further grief.  If you're desperate for a solution, you could give this a try.

A better option would be for Snagit to offer a configurable temp folder, but that would be a feature request.  I think it's a valid feature request, but it doesn't help you today.

Hope this helps.
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Daniel Foster, Snagit strategy lead

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Good suggestion - I wrote up an issue for our engineering team to consider as an enhancement for a future update. I'll also change the status of this post to an Idea so others can chime in.
(Edited)