Need Permission to record screen (but Camtasia already HAS permission)

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  • Problem
  • Updated 5 days ago
Since I upgraded to Catalina, I can't record my desktop - when I select "New Recording", the left-most (screen) option has a "Need Permission" message - when I click the "?", a dialog pops up saying "Camtasia was previously denied access to record your screen - To record your screen, you must allow Camtasia to access to screen recording in the System Preferences" When I click "Open Privacy Preferences", "Camtasia 2019.app" DOES have the checkbox selected. I've deselected it and selected it again - still doesn't work. I've even de-installed Camtasia 2019 and re-installed it - same problem. Does anyone have any ideas?
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Christopher Ostrowski

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  • frustrated

Posted 4 months ago

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Paul Middlin, Employee

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We have seen a couple of cases of this lately; could you open a Tech Support case so we can try some things with you?
https://support.techsmith.com

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Paul Middlin, Employee

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sv1984

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Same for me. Working with Camtasia, close it, 5 min later start again. Boom! Need permission...
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XPRS

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Me too! This issue is months old. The workaround DOES NOT work. If it cannot be fixed, then please say so. The effort is extraordinarily high and, with all respect, the ROI seems better invested in another vendor?
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Paul Middlin, Employee

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version 2019.0.7 should fix this issue. However, you may still run into trouble (we believe Apple has some very weird problems with this new security feature they've introduced). So, if you still can't get it working after updating to the latest version, please do contact our Support staff so they can help you out.
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XPRS

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So, we're out of luck if we have 2018? It would've been nice to have known before upgrading.
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Steve Sliwa

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This workaround worked for me with 2018.  Doesn't seem unreasonable for an Apple induced security upgrade to uninstall product and reinstall.  Just a few minutes for me.