Need Permission to record screen (but Camtasia already HAS permission)

  • 4
  • Problem
  • Updated 2 weeks ago
Since I upgraded to Catalina, I can't record my desktop - when I select "New Recording", the left-most (screen) option has a "Need Permission" message - when I click the "?", a dialog pops up saying "Camtasia was previously denied access to record your screen - To record your screen, you must allow Camtasia to access to screen recording in the System Preferences" When I click "Open Privacy Preferences", "Camtasia 2019.app" DOES have the checkbox selected. I've deselected it and selected it again - still doesn't work. I've even de-installed Camtasia 2019 and re-installed it - same problem. Does anyone have any ideas?
Photo of Christopher Ostrowski

Christopher Ostrowski

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 9 months ago

  • 4
Photo of Paul Middlin

Paul Middlin, Employee

  • 1322 Posts
  • 334 Reply Likes
We have seen a couple of cases of this lately; could you open a Tech Support case so we can try some things with you?
https://support.techsmith.com

Photo of Paul Middlin

Paul Middlin, Employee

  • 1322 Posts
  • 334 Reply Likes
Photo of Jim Siverts

Jim Siverts

  • 6 Posts
  • 2 Reply Likes
Hi Paul. If you have any contact with support, please give them a poke. No replies on two support tickets.  
Photo of Paul Middlin

Paul Middlin, Employee

  • 1322 Posts
  • 334 Reply Likes
I'm sorry you haven't gotten a reply yet; they are generally prompt and respond within 24 hours, however during the COVID pandemic we are a little short-staffed plus have a much greater load than usual as well.
At the risk of telling you something you already know, do please look closely in your spam/junk folders just in case it ended up there.
Photo of Jim Siverts

Jim Siverts

  • 6 Posts
  • 2 Reply Likes
I got the acknowledgments when I submitted them in my email but nothing else since. No problem. I'll sit tight and keep and eye out for it. Thanks for the quick reply.
Photo of Carlos Muiña

Carlos Muiña

  • 6 Posts
  • 0 Reply Likes
This issue is from way before the pandemic. I have an issue on my Mac on Camtasia 2018 where it takes 15-20 minutes to open plus your same issue. STILL WAITING ON THEM. But 2019 Camtasia has been out and soon 2020 will be. That’s the way they are. They bring out the new product first and want to sell you on the update. 
(Edited)
Photo of Jim Siverts

Jim Siverts

  • 6 Posts
  • 2 Reply Likes
I got a reply, but their suggested solution didn't work either. I replied back and will wait to hear if there is another. Thanks.
Photo of Carlos Muiña

Carlos Muiña

  • 6 Posts
  • 0 Reply Likes
This issue is from way before the pandemic. I have an issue on my Mac on Camtasia 2018 where it takes 15-20 minutes to open plus your same issue. STILL WAITING ON THEM. But 2019 Camtasia has been out and soon 2020 will be. That’s the way they are. They bring out the new product first and want to sell you on the update.
Photo of Paul Middlin

Paul Middlin, Employee

  • 1306 Posts
  • 331 Reply Likes
Oh and I should add, the permissions issue IS fixed in 2019, but we will not be trying to release a fix for 2018. We will have to do workarounds for that version.
Photo of John Bidder

John Bidder

  • 2 Posts
  • 0 Reply Likes
The work around didn't change the behaviour for me unfortunately - so frustrating - typically right up against a deadline.  Any lifelines on this issue gladly taken.
Thanks
Photo of Paul Middlin

Paul Middlin, Employee

  • 1306 Posts
  • 331 Reply Likes
My only other suggestion that I've seen work, once MacOS has gotten insistent like this, is to do the steps above BUT ALSO delete Camtasia entirely before the reboot in step 7. Then, re-install it. Hopefully this causes the appropriate prompts to show again.
You can download old versions here: https://www.techsmith.com/download/oldversions

If all of that still fails you, my only remaining idea is to simply use Camtasia 2020, since you are up against a deadline. I'm sorry that that sounds like a weird upsell- it really isn't, it's just that we can't guarantee forward OS compatibility for all older versions of Camtasia,  and it can be hard to trick old versions into working on new OS's.
Photo of John Bidder

John Bidder

  • 2 Posts
  • 0 Reply Likes
No difference again.  I was recording without issue April/May this year but such is life. I've upgraded now.  Thanks for the suggestions.
Photo of lbenaqui

lbenaqui

  • 1 Post
  • 0 Reply Likes
I give up; no success from any source in getting sound with the image on Camtasia on my Mac.  Back to Kaltura, I guess.