Need Permission to record screen (but Camtasia already HAS permission)

  • 1
  • Problem
  • Updated 3 weeks ago
Since I upgraded to Catalina, I can't record my desktop - when I select "New Recording", the left-most (screen) option has a "Need Permission" message - when I click the "?", a dialog pops up saying "Camtasia was previously denied access to record your screen - To record your screen, you must allow Camtasia to access to screen recording in the System Preferences" When I click "Open Privacy Preferences", "Camtasia 2019.app" DOES have the checkbox selected. I've deselected it and selected it again - still doesn't work. I've even de-installed Camtasia 2019 and re-installed it - same problem. Does anyone have any ideas?
Photo of Christopher Ostrowski

Christopher Ostrowski

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 1 month ago

  • 1
Photo of Paul Middlin

Paul Middlin, Employee

  • 990 Posts
  • 235 Reply Likes
We have seen a couple of cases of this lately; could you open a Tech Support case so we can try some things with you?
https://support.techsmith.com

Photo of Paul Middlin

Paul Middlin, Employee

  • 990 Posts
  • 235 Reply Likes
Photo of Lee

Lee

  • 1 Post
  • 0 Reply Likes
That "fix" didn't work for me.  Camtasia is still asking for permissions and they are still checked in privacy.
Photo of garys

garys

  • 1 Post
  • 0 Reply Likes
Not working for me either and have tried the workaround.