need help importing mp4 to camtasia 8.1 - required codecs not found

  • 5
  • Question
  • Updated 7 months ago
I can't import an mp4 into camtasia 8.1, downloaded june 19 2013. It's a short 8 second video. It says "cannot load file blabla.mp4. It is either an unsupported media type or required codecs are not found."
Photo of helpme

helpme

  • 1 Post
  • 0 Reply Likes
  • so so sad

Posted 6 years ago

  • 5
Photo of Amin Talab

Amin Talab

  • 1 Post
  • 0 Reply Likes
I am facing the same problem with a "wav" file. Stuck.
Photo of Karl

Karl

  • 8 Posts
  • 6 Reply Likes
This site is filled with people who have the same problem. The search finds all the people having problems but nothing that points to the official fix. It's very frustrating. I wish TechSmith would either clean these up or post a link to the fix. 

I know the answer's on this web site somewhere, but I don't think I should have to read 800 posts saying "me too" in order to finally find the answer. 
Photo of Richard Campbell

Richard Campbell, Champion

  • 227 Posts
  • 30 Reply Likes

That mp4 file was likely created by a creation tool not supported by Techsmith. This  website can tell the "parent" software that created that mp4.

http://mediaarea.net/en/MediaInfo

Some people have had good luck converting non-importable files using handbrake.

Photo of Karl

Karl

  • 8 Posts
  • 6 Reply Likes
Everybody's gone some convoluted process. TechSmith says you can import WMV files into Camtasia 8.4, but not natively. So they send everyone on a fishing trip to find a tool that works. But just because a conversion works doesn't mean it's good quality. TechSmith should post something that shows their customers how to make the best use of their tools. 
just my opinion.
Photo of kayakman

kayakman, Champion

  • 6960 Posts
  • 2231 Reply Likes
anytime you have a video that you can watch in some player, but will not work in Camtasia Studio, play the video in that player while recaptureing it with Camtasia Recorder [system audio on, speakers off]

then, use that new capture in your Camtasia project
Photo of Karl

Karl

  • 8 Posts
  • 6 Reply Likes
Wow. Sounds like the old days of tape. It will take me an hour to transfer an hour-long video AND I'll have lower quality. That really can't be the answer.
Photo of kayakman

kayakman, Champion

  • 6862 Posts
  • 2187 Reply Likes
not a perfect answer; just a viable workaround if you need to get on with your work

Recorder will capture using a loss-less codec and if your player can display the video at original dimensions, and you capture at those dimensions, any loss in quality should be negligible 
Photo of Catherine Ryan

Catherine Ryan

  • 2 Posts
  • 0 Reply Likes
What a nonsense - I upgrade my Camtasia and it stops accepting a format it previously accepted and all the workarounds are not working for me - I have wasted so much of my day on this HELP
Photo of Subita Nox

Subita Nox

  • 1 Post
  • 0 Reply Likes
Sounds like a huge step back, didnt they have a crew to test if each format worked after they made changes?  Did they pay them for it?!  If no to both, they could easily had any one of US check and find out that; no, this format is now broken and the version with it!  Would it be so hard to just let some indi devs take a look at their up-coming patches to make sure they work as well as the last version before release?  I mean, they could just asked ME and I would do it for free if it would prevent this kind of nonsense from happening again.  Seriously, no pay required and I will sign what ever non-disclosure they want, just so long as they actually test this crap before they release it!

At this rate, its almost worth the effort just to get the pirated version before this one just for the functionality (its not actually pirating if you already paid for it, after all).  Oh, and you made me do this, Techsmith.  If you had actually put your money into testing as apposed to 'newer better version' nonsense, then I wouldn't be so pressed.  However some of us have to actually make a living off of the real quality of our goods as apposed to the assumed value based on previous expectations.  So no more click money / product purchases for you until you learn your lesson!
(Edited)
Photo of sboxgirl

sboxgirl

  • 1 Post
  • 0 Reply Likes
For me, the problem was with wmv and mov files. I updated Quicktime, then closed, and re-opened Camtasia. I was then able to successfully upload the mov file.
Photo of Harrell-Amy

Harrell-Amy

  • 3 Posts
  • 2 Reply Likes
Same solution here.  I did have to reboot as well after updating Quicktime.  
Photo of Ryan Hudsyn

Ryan Hudsyn

  • 1 Post
  • 0 Reply Likes
The easiest way of working around this is to convert your videos to another format; I'd recommend Freemake Video Converter because it's completely free- though there is adware in the installer that you can avoid installing by declining it. And you can convert multiple videos at once into a choice of 21 formats! Here's the link; http://www.freemake.com/free_video_converter/
Photo of Jason

Jason

  • 1 Post
  • 0 Reply Likes
i made a vid on a fix that  doesnt use any conversion software for creating media.  method could be used on existing files too

https://youtu.be/PEW2d1z4ccAB
Photo of sunderlandgreen201503

sunderlandgreen201503

  • 2 Posts
  • 0 Reply Likes
Camtasia Studio only supports to import MP4 files encoded with H.264/AVC compression codec, in addition, the frame rates should be no more than 30 frames per second.
Photo of Zedlin Plymith

Zedlin Plymith

  • 4 Posts
  • 0 Reply Likes
Just put it into Windows Movie Maker and export to mp4, easy fix.
Photo of rocksolorzano

rocksolorzano

  • 1 Post
  • 0 Reply Likes
I just had the same issue, the only difference is I am using Camtasia screen recorder app on my iPhone and that doesn't work either. I wish Camtasia would give an answer here.
Photo of Richard Campbell

Richard Campbell, Champion

  • 227 Posts
  • 30 Reply Likes
I just imported a screen recording from my Iphone via the new screen capture utility using IOS 11, I assume the new Techsmith IOS app (Capture) will do the same thing.
Photo of hectorcamps

hectorcamps

  • 2 Posts
  • 1 Reply Like
Hi Friends, Handbrake worked. My mp4 from Enscape were not playing in camtasisa 2018.0.4 build 3822. from my research Camtasia  supports 
  1. MP4 (AVC/h.264 codecs required, 30 frames per second or less)

In Handbrake in the video tab-> use video Codec: h.264.
under Save As, ensure you save to the format mp4.

This is a definitive solution to the problem , until Camtasia development team solves the issue in a future release. Enjoy, suffer no more, go off now, be happy and productive.

Hector Camps
PHI Cubed

Photo of Basil BarCha

Basil BarCha

  • 1 Post
  • 1 Reply Like
Hey guys
If you still face this problem as i do just use the import media tab and choose mp4 videos manually.
Photo of hectorcamps

hectorcamps

  • 2 Posts
  • 1 Reply Like
I'll give it a on my end to if i get a better performance. Thanks for sharing