need help importing mp4 to camtasia 8.1 - required codecs not found

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I can't import an mp4 into camtasia 8.1, downloaded june 19 2013. It's a short 8 second video. It says "cannot load file blabla.mp4. It is either an unsupported media type or required codecs are not found."
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helpme

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  • so so sad

Posted 6 years ago

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Karl

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This site is filled with people who have the same problem. The search finds all the people having problems but nothing that points to the official fix. It's very frustrating. I wish TechSmith would either clean these up or post a link to the fix. 

I know the answer's on this web site somewhere, but I don't think I should have to read 800 posts saying "me too" in order to finally find the answer. 
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Kamruddin Babu

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You are Right Karl 
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Karl

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Everybody's gone some convoluted process. TechSmith says you can import WMV files into Camtasia 8.4, but not natively. So they send everyone on a fishing trip to find a tool that works. But just because a conversion works doesn't mean it's good quality. TechSmith should post something that shows their customers how to make the best use of their tools. 
just my opinion.