I can't import an mp4 into camtasia 8.1, downloaded june 19 2013. It's a short 8 second video. It says "cannot load file blabla.mp4. It is either an unsupported media type or required codecs are not found."
This site is filled with people who have the same problem. The search finds all the people having problems but nothing that points to the official fix. It's very frustrating. I wish TechSmith would either clean these up or post a link to the fix.
I know the answer's on this web site somewhere, but I don't think I should have to read 800 posts saying "me too" in order to finally find the answer.
Everybody's gone some convoluted process. TechSmith says you can import WMV files into Camtasia 8.4, but not natively. So they send everyone on a fishing trip to find a tool that works. But just because a conversion works doesn't mean it's good quality. TechSmith should post something that shows their customers how to make the best use of their tools. just my opinion.