Need Macintosh Support for Morae. Need a SHARED solution.

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  • Updated 4 months ago
  • Not Planned
1. Our entire UXD team is on Macintosh. Procuring PCs for usability testing is not an easy task and adds an extra load of time and effort needed for testing as well as roping in support and people from various departments.

2. Our entire team is remote as we are located in three cities across the world. Single license for a single PC is very limiting. A single license for single PC prevents the team for contributing as it throws all the work on the shoulders of one person. We, as a team, would be more efficient and effective with a shared environment (Macintosh friendly shared environment).

3. There was a lot of internal and environmental pushback to continue w/Morae given the lack of Macintosh support and lack of shared access. Morae barely made it for our most recent round of highly visible user testing at an international conference.
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Kevin McCann

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  • dismay

Posted 9 years ago

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hernanb

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Hi

Is what you are testing Mac-based? If not, consider running Morae in Bootcamp or Parallels. We have used it running in Parallels in the past.

Is the problem more that you need multiple licenses (or to use Morae on multiple machines) or that you need a solution that runs on the Mac OS? Help me better understand what you are trying to accomplish.

Thanks
Barb
UX Manager | TechSmith
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Jeffrey T. Siliko

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I need a solution that works on the Mac OSX enviroment STAT! ASAP!
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Jordan Skole

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What are the chances that @techsmith will bring Morae to the Mac? #yx #usabilitytesting

This reply was created from a merged topic originally titled
Bring Morae to the Mac.
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Jeremy, Product Manager

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Customers Joe and Jason have also requested this. This request was merged with a previous Morae for Mac request and as a consequence those comments were removed. Those comments can be found by clicking the link in Joran's reply above called "Bring Morae to the Mac".
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robotperson

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[cough] Silverback [/cough]
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ifrazm

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Silverback is no way near as robust, nor does it provide the editing tools that Morae builds in. These tools mean that producing presentation ready material is done at a very fast pace.....
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daveowens

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When will you release Morae recorder for mac. As I see it you would be able to corner the market.

This reply was created from a merged topic originally titled
Morae Recorder For Mac OSX.
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Jonathan Mao

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I'd love to see a Mac OS version of the Morae suite of products.

Our company uses a mix of Windows and Mac OS. We also like to test on both platforms. So it makes sense for us to be able to run the apps natively on their respective platforms.

Virtualisation is not a good option for us - the performance of products like VMWare is not practical when you're on a deadline.

It would be great for Morae to develop Morae for Mac (from scratch) and take advantage of the OS X user interface.

This reply was created from a merged topic originally titled
We'd love to see a Mac OS X version of Morae.
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kennykutney

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Yeah, Mac OS native version of Morae is really, really needed! We're doing tons of iOS work, so it's really all OS X.
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John Bligh

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When do you plan to release Morae for Mac? I've begun to use other solutions but none are as useful or robust. I'd hate for my UX Team to have to move on from your software.
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Jeffrey T. Siliko

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I'd love to see a Mac OSX version, as we're both a Win/Mac office, but hearing issues with running it in Parallels enviroment from a benchmark perspective, not as good as running on a PC machine. But we don't want that, we wan't it for Mac. Why no Mac client is beyond me!! Probably because it takes real work to get it ported over.
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Wayne Steinhour, Developer

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Hey Jeffrey, thanks for your comments. You hit the nail on the head. The problem is, indeed, that it "takes real work to get it ported over". As a developer, I would love to do a version of Recorder for OSX, iOS, Android, etc. The question is always where to devote our resources to deliver the maximum value to our users (which of course means what will drive sales). If we become convinced that we will increase our sales (or customer satisfaction) more by porting Morae over to OSX rather than putting our development resources to work somewhere else, we will certainly do that. So comments and requests from people like yourself asking for a Mac version helps your case. I wish I could tell you that we have definite plans to port Morae to the Mac. What I can say is that we are constantly re-evaluating the demand and re-caclulating how to spend our development effort.
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Jeffrey T. Siliko

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Can anyone talk about running Morae on Parallels then? Performance hit at all in a virtual environment? Just trying to gauge if it's worth installing it on the Mac in Parallels Win 7 Enterprise system. Any help would be great!!
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John Bligh

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I tried it in VMWare, and it was unstable and slow. We need a native solution.
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Wayne Steinhour, Developer

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I think John is probably right on this one. I talked to our main tech support guy for Morae. He indicated that system resources is a problem with trying to run our other screen recording applications (Snagit and Camtasia) on Parallels. Morae would likely have the same issues.
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Vanessa Keeton

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Yep, same problems here. It would be awesome to have a cross-platform solution, or an some sort of integration with some other Mac testing software. I would settle for starting with editing and contributor functionality as well. So maybe starting there to do it in phases.

For us, the problem is not getting some PCs for testing as it is, once we have the video the whole team is on mac and needs to comment and edit on mac. IT will not give a VM to everyone, so that is not an option for us. If you happen to have this and I missed it, please hook me up with a link. :)
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John Bligh

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Here's an idea: Morae for Mac!! When are you going to put out a Mac version of Morae? It's painful opening Windows just to load Morae. I'd hate to have to figure out how to move on from your otherwise excellent product. Much thanks.

This reply was created from a merged topic originally titled
When are you going to release Morae for Mac???.
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Frank Astorga

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I also need a MAC version :-D
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Michelle Peterson

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Just have to repeat the sentiment of all people above. Our office is a mixed Desktop operating system environment. We have people on PCs and Macs (and even Linux) who need to be able to use Observer to view on-going studies, provide notes and markers, and chat w/ the moderator. Ideally, the whole Morae Suite would be available on Mac (so that our UX pros who prefer Mac would not have to have separate machines just for testing), but if nothing else, please provide a Mac version of Observer.
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Jeremy Bird

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In a world where design professionals and even more and more developers are using Macs, not having a Mac solution is ridiculous and arrogant. It's ironic and sad that the product design team behind a UX product has such a inaccurate grasp of their demographic. 

Designing a UX product for PC-only is like designing an oceanliner that only sails in shallow water. 90% of all UX Designers ARE ON MACS! Or maybe you just want the product to die and for no one to use it...
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Wayne Steinhour, Developer

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Unfortunately, a Mac version of Morae has still not risen high enough in the company priority list to make this happen.  We just don't feel that the demand is high enough to justify the effort at this time.  I wish that I could give you more positive feedback, but I am not optimistic that Morae for the Mac will be coming any time soon.
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John Bligh

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That's a shame because my company would use it in a second.
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John Bligh

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Or maybe give Camtasia the ability to open and edit Morae files.
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John Bligh

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Another thing I noticed: 95% of the laptops in use at the last AN EVENT APART conference in Boston, which was attended by loads of UX pros, were Macs. Granted, my assessment is purely by observation, but at any of these events, Macs are far and away the most common platform in use.
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Wayne Steinhour, Developer

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Hmm... Giving the ability of Camtasia to open Morae recordings might be worth looking into.  We would like to do a better job of making all of our products play nice together.  Thanks for the suggestion (but no promises).
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benturner1976

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We use Morae at work for our traditional testing but are running into this Mac / PC (and other device) problem too. We are having to find our own non-Morae workarounds for non-PC work or where we don't want to use document-reader style cams. I totally agree that Morae could very quickly become dead in the water if it doesn't get a grasp of cross device testing (never mind just this PC / Mac debate). If online offerings like WhatUsersDo.com or UserTesting.com extend out their remote user testing to begin with it'd go a long way to giving us the cross platform/device functionality we are looking for. Alternatively maybe Adobe could cobble a few of their current packages together to create and sell something through Creative Cloud. Whatever happens there has to be profit in it, especially since the UXD workforce is seemingly growing exponentially at the moment. Anyhow here's hoping someone develops the software we need. Com'on Techsmith get your act together!