New Community Process - Feature Requests!

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Hello TechSmith Community!

We at TechSmith wanted to take a moment to mention that we are working to refocus the purpose of this community forum. As a reminder, all Technical Support issues should be submitted to our Technical Support team at https://support.techsmith.com where they will be attended to by our dedicated Support team.

Be sure to check back regularly as we will be posting additional announcements regarding changes to the TechSmith Community forums. Today though, we are implementing a new process for Feature Requests, see the following steps for the correct way to submit feature request:

  1.      Submit Feature Request (via the “Idea” Conversation Type)
  2.      Share your feature request with colleagues(to gather Me Too’s)
  3.      TechSmith will summarize all feature requests submitted from the 15th to the 15th of each month (into a Feature Request Round-Up post)
  4.      After the 1st of the month,TechSmith will tally the Me Too count and present all of the feature requests to the Product Teams
  5.      Product Teams will review and may respond to top-performing posts prior to the 15th of each month (does not guarantee that a feature will be added)
  6.      Repeat Process for the following month
*Note* This process may change based on community feedback and adoption.

With these new changes we are confident that your voice will have a better chance of being heard while allowing us to proactively review and respond to popular feature requests. We will be implementing the new process immediately and will be posting the first Feature Request Round-up on October 15, 2016. So stay tuned!

Please comment below if you have any questions or feedback regarding the new feature requests process and we will be happy to respond in kind. Remember, if you are looking for Technical Support you will want to submit a support ticket at https://support.techsmith.com/ to receive prompt assistance.

Thank you for your time and we look forward to the changes to come!

Team TechSmith
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Robert R., Online Community Admin

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Posted 2 years ago

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Joe Morgan

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This sounds like a more focused approach overall by TechSmith.  SO it sounds like a good idea to me.

Regards,Joe
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Zaid A Asmaida

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a more pro UI and an advanced editing tools for booth video and audio, and please a 3D tool for editing and VFX/FX
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training

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How do we access the "idea type"? I've looked all over and can't find that, even when submitting a new question. 
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kayakman, Champion

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training

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Thanks. I don't remember seeing that when I've posted questions, but then, maybe I wasn't paying attention. 
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Mike62

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"...that we are working to refocus the purpose of this community forum.  . . ."
Ehm ..  what are the ideas behind the above? What can we expect?

Sorry, but frankly speaking, I am a little confused.
Submitting an idea, the suggested procedure, what's new?
I mean, AFAIK  this is roughly the same as already in place, or am I overlooking something?

Technical questions: isn't this forum meant to try and get answers on general technical questions then? Be it on user-to-user support initially, whilst TechSmith reps are also attending.
What is the difference between those posted here and the ones submitted via the support page?

=
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Robert R., Online Community Admin

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Hi Mike62 and thanks for the questions.

To clarify, previously the process was to submit a feature request and hope for the best. We (TechSmith) are now committed to gathering, summarizing, reviewing, and responding to appropriate threads. We are also looking to the community to spread word about their feature requests, while we will be sharing out the summarized thread; rather than relying on organic local community exposure, we would like users that submit (and like submitted) feature requests to share those requests with their colleagues while we organically share the summarized Feature Request Round-Up thread through our own Social channels. The name of the game is now exposure and interaction.

As for the Technical questions comment. We certainly encourage community members and new users to come here to post their tips and tricks on how to do neat things with TechSmith applications and services, but what we are trying to avoid is the common trend that we see where new users come here for technical support (i.e. "this is broken, please fix it"). As we want to ensure each and every user struggling with a technical issue such as performance problems, crashing, or any myriad of typical technical support issues, we want to direct them to our free, dedicated Support team at https://support.techsmith.com/. On an open forum like what we have here it is entirely too easy for a user's issue to fall by the wayside and not be addressed; something we do not want to have happen.

Thanks again and let me know if you've any questions!

-Robert
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seb lt

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Yay for this process - thumbs up :)
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seb lt

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@ Robert R : Is there a way to "merge" me toos from different posts about the exact same thing? For example the following are about the same thing:

https://feedback.techsmith.com/techsmith/topics/mac_snagit_repeated_screen_capture
https://feedback.techsmith.com/techsmith/topics/snagit-on-mac-why-no-repeat-last-capture-feature-aft...

Total "Me Too" count would be 10 (at least at the time of me writing this message).

Cheers
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Robert R., Online Community Admin

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Hi there!

Thanks for bringing this to my attention; I will merge the older topic with the newer topic and this should also merge the number of Me Too's associated with this feature request. Thanks again!

-Robert
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seb lt

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Hi Robert, 

Has this  been done? I'm not seeing the merged topic (which should now total 14) 

Cheers
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SLT - UXd

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@Robert FYI there is another idea post about this exact feature (with 7 votes):

https://feedback.techsmith.com/techsmith/topics/how-to-capture-exactly-the-same-region-again-on-snag...

Doesn't seem the number of Me Toos are being merged however. In any case, it's pretty clear that this feature is a hit with users of Mac Snagit. There is even a related idea with 18 votes all on its own:

https://feedback.techsmith.com/techsmith/topics/add_fixed_region_screenshot_presets_to_snagit_on_mac
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Bruce Morehouse

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Robert,
This is such a lively community, that the feature requests get buried quickly.

Is there some way to keep a link at the top of the forums page to the index to the requests?

Bruce
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Robert R., Online Community Admin

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Hi Bruce!

While there is no real way to pin threads in that fashion, you can go through and view just the specific Idea type; this will narrow down the content you see in the forum to just the feature requests.

On the main page ( https://feedback.techsmith.com/ ) click on the "Ideas" tab beneath the Conversations header

See:



While not perfect, I hope that helps!

-Robert
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kayakman, Champion

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I offer the following in the "FOR WHAT IT'S WORTH" category ...

Starting back with CS6, I began to assemble my own collection of Camtasia "ideas"; I referred to them as "wish list items"

initially, I assembled these ideas as a collection of short separate videos, initially packaged as a single CS6 video [multi files from markers] that was indexed and navigable via a TOC; it was not a sophisticated approach, but it worked for me

when CS7 came along, I appropriately updated the short snippet videos [each described a separate idea for improving Camtasia]; I also did the same when CS8 came along; I updated the CS8 videos with the addition of a very short, 3 question surveys at the end of each CS8 idea video; the survey results [from forum users] have been very enlightening

with the CS8 collection, I also created front-end indexes to the ideas; I did this 2 different ways: via a very short CS8 video [which only contained hotspots] and that behaved like a button-style multi level menu [like what could be created with the old Menu Maker], and as a PDF document that was actually a multi level collection of links that pointed to each separate idea's video

both approaches are searchable

the button-style front end offered a searchable TOC along with searchable [hidden] captions; the captions contained collections of key words that enabled highly focused content filtering [each 1 second of menu video can hold 30 separate captions, and each caption can contain many separate keywords]

the PDF version is also searchable, but those searches are limited to key words contained within the link names [video titles] themselves; the PDF version is automatically created from a database of links, and can be updated quickly and easily, in a matter of minutes, as new links to videos are added to a collection

I've shared these collections in this form numerous times previously, but as Bruce Morehouse suggested above, they get buried very quickly

if curious, here are links to both versions of these links collections ...

http://www.cookbookplus.com/Videos/Menus/TechSmith-CamtasiaStusio-WishListCS8.pdf 

http://www.cookbookplus.com/Temp/TechSmith/WishList/Ideas-ProjectManagement-QS-WithPlayer/CamtasiaSt...

please keep in mind that these are "proof-of-concept" prototypes; also, the CS8 collection has not been updated at all in the past 2 years

I've posted this because I believe that it would be easy and very beneficial to assemble such a collection of user-submitted ideas, with each idea being in short video form[?], and have that collection organized by major subject area, and indexed some way, as suggested by my 2 examples above, with the index of links being accessible to members of this forum

this forum has both "Related" and "Categories" links lists [right side of main page [CS posts]; it should be a very simple matter to just add another listed link to those lists that points to a hosted collection of Camtasia ideas?

anyway, just my 2 cents worth here
(Edited)
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justux204

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some mp4 files have multiple audio track in it it would be nice if camtasia could recognize not one track from mp4 file but all of them
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Robert R., Online Community Admin

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Hi Justux204;

This thread is not the location that to submit feature requests; as mentioned in the opening thread:
  1.      Submit Feature Request (via the “Idea” Conversation Type)
  2.      Share your feature request with colleagues(to gather Me Too’s)
  3.      TechSmith will summarize all feature requests submitted from the 15th to the 15th of each month (into a Feature Request Round-Up post)
  4.      After the 1st of the month,TechSmith will tally the Me Too count and present all of the feature requests to the Product Teams
  5.      Product Teams will review and may respond to top-performing posts prior to the 15th of each month (does not guarantee that a feature will be added)
  6.      Repeat Process for the following month
This will ensure your feature request will make it into the next round-up.

Make sure you champion your feature request and share it with your professional circles, pointing them back to the thread to weigh in on the topic.

-Robert
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Qwerty

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Hi Robert,

Suppose my 'Feature Request' was listed in the 'Feature Request Round-Up' on November. If that feature wasn't added in the latest version, will it be automatically listed in the next 'Feature Request Round-Up' on December?

I'm new in this forum. Please tell me what it means to (and how to) "champion your feature request"?

Regards
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Robert R., Online Community Admin

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Hi Qwerty;

Sorry for the late reply, I was out due to the holiday last week.

The Feature Request Process does not guarantee that your feature will be added to a future release of the product (see point number 5 in my post). That said, if a feature is not selected then you are urged to submit the feature for the next month and then truly champion your cause. Share it with colleagues and spread the word; essentially market your idea. The more people that engage in the thread and +1 it, the better the chance that a member of the product team will comment on the thread (again, that does not mean that the feature will be added unless explicitly stated by the product team).

By "champion your feature request" we want you to get out and share it with your like-minded colleagues and essentially market your idea to other users. The point is to have the community of users provide their insight into the feature request and to spark up conversation around it. We want to see healthy user involvement in these ideas because what might be a good feature for you could severely impede the rest of the user base; having user community input on those feature requests is crucial to development decision-making.

Hope that helps!

-Robert
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Qwerty

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Hi Robert,

 If a feature request is not added, then how can I submit that again for the next month? 

TechSmith summarizes all feature requests, submitted from the 15th to 15th of each month into a Feature Request Round-Up post.

If mine was posted on November, would I have to create a new post, having the same idea, for it to appear in the 'Feature Request Round-Up' again on December?

Isn't it better to just automatically include, the unadded feature requests, in the later 'Feature Request Round-Ups' on the coming months?

This way, more and more people in this forum could easily see it again, until it gathers the required votes for it to be finally added.

You may also display these feature requests in 'Feature Request Round-Ups', in descending order according to the number of votes so that, the members in this forum can easily see the top-ranking ideas in the list.

Regards
(Edited)
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Robert R., Online Community Admin

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Hi Qwerty;

In fact it would not be easier and could lead to seeing a Feature Request Round-Up list that, in just a matter of a few months, would include hundreds of threads. I cannot imagine anyone that would want to read through 500 or so feature requests (which is the number of Ideas we have received in the past month) in a single post; that would be massive and it would be quite true to say that the average community user would look at that post then go elsewhere. That is not the intent of the Round-Up.

Add to that the fact that just as we are dedicated to reading each request and responding to the most popular, we would hope that users submitting ideas are just as committed to marketing their feature request to not only this (excellent!) community of users, their own professional networks, and to TechSmith. There are plenty of one-off, minor requests that we receive from a user that then simply disappears and shows no real dedication to the idea. We want to try to curtail that behavior, and encourage users submitting feature to really reach out and communicate their feature requests, share it with the community, and really champion the cause.

To resubmit the idea, simply create a new Idea, perhaps wordsmithing (and linking back to) the original post. Note that I do try to go to each request that was not selected for a response by the Product Team to let the OP know, and to urge them to try again, so you should get a notification regardless. Once you get that notice you might consider recreating the thread, providing examples or more information, then share that out via your colleagues for their input.

Let me know if you've any other questions!

-Robert
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Sharyn

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And also, how to share it with your colleagues? Who are the colleagues ?
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Robert R., Online Community Admin

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Hi Sharyn,

Sorry for the late reply, with Thanksgiving being last week, I was out of the office.

You would want to share your feature requests with your work colleagues that also work with the product, as well as those other users in other communities (or this one), pointing them to the feature request thread where they can also pick up on the conversation and discuss the feature. As I mentioned in my response to Qwerty, the point is to have the community of users provide their insight into the feature request and to spark up conversation around it. We want to see healthy user involvement in these ideas because what might be a good feature for you could severely impede the rest of the user base; having user community input on those feature requests is crucial to development decision-making.

Hope that helps! If you've any other questions, feel free to let me know.

-Robert
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adam

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please fix camtasia studio 9 problem with load .mov with png codec and alpha channel transparent videos
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tipkilby

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I use Camtasia, Windows version. My friend uses Camtasia, Mac version. He can use a round mask for placing his talking head on his presentation. I want this same capability on the Windows version. I've seen this several times and I truly love the effect. I feel that a round mask is much more appealing for a head than a square. I use this on my profile pics for all my social media as well as my picture in my email signatures.

Even here on this forum, you use round masks for our Gravatars...proves my point!

Give us the round mask!
(Edited)
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kayakman, Champion

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mharbut

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Is the monthly round-up process still in use? I can't find any round-up posts beyond May 2017.
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Joe Morgan

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Sounds about right, there hasn't been a monthly round up posted in several months now.

To me, that means the monthly round up is pretty much abandoned.

I still vote for Ideas I like.

 I did see a post eluding to a possible monthly round up for SnagIt 2018.
Our next round of voting on improvements will be happening mid-December. But of course, please post specific examples of things you like and dislike before then and we can continue a conversation.
But it wasn't referred to as a monthly round up either.
 
I'm going to make an inquiry in that thread as to the status of monthly round ups as well.

Regards,Joe

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Robert R., Online Community Admin

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Hi mharbut and Joe;

The round-ups will still take place, but the monthly process is changing for the far more successful periodic round-up that we did in June. I will be posting in the coming weeks a new set of expectations for the Round Up so keep an eye out!

The next round of voting will happen mid-December, so be sure to watch for it!

-Robert
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rivera71302

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We should have a feature added that allows the user to retry the question if they get it wrong.
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Dennis Isip

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I'm requesting an animation feature for bullet points, to appear one at a time (on cue, just like Powerpoint).
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piferstone

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If you look at the beginning of this post you will see that they are suggesting that folks should create new posts for requests. That way the votes can be tallied. ;)

Cheers... Rick :)
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User481646

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Hi, looking for a way to fine tune the swipe gesture to show swipes on ios screen demos. currently, there is a pause between when the swipe appears and when the swipe movement starts. You already visually indicate this on the swipe gesture. There is a gray bar (the movement) INSIDE the orange bar (the entire swipe). But there is no way I can tell to adjust JUST the gray bar. 

This would make aligning the gesture with the actually movement of the ios screen much easier. 

This applies to pinches as well. 

Thank you.
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diseno

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hi, ive been looking for nice app to make the live broadcast feature , but unfortunately Camtasia does not make live broadcast so far, so i guess it would be okay if you, guys would make Camtasia better on this.