New to Camtasia, was so excited, but 2018 keeps crashing!

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I have a brand new, high end Windows lap top and loaded the new Camtasia.  I was so excited to learn and use it.  But on my first project, it continually shuts down the computer, sometimes automatically restarting it and sometimes shutting it down completely.  So frustrating!  It's not the computer or conflicting software.  The program is unstable.  
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lancem.crowe

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Posted 3 weeks ago

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Joe Morgan

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New computers are rarely up to date with regards to drivers. They sit around with basic drivers installed from the factory.
If it's a Dell, I would go to Dell.com and let the Dell Driver Utility update your computer.

If your running HP or something else, You'll need to take another route.

Camtasia 2018 has some bugs.But under normal conditions, it's not as unstable as you describe.

Regards,Joe
(Edited)
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Rick Stone

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When does the shutdown occur? During the process of editing or the process of recording?

You should consider contacting TechSmith support. 

Techsmith offers free Support
https://support.techsmith.com/hc/en-us/requests/new
1-517-381-2300 or 1-800-517-3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday - Friday 

Cheers... Rick :)
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george

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Interesting!   I more than suspect it is an obscure local issue.
I had a similar experience with a 3rd Party Word add-in for Word which uses "add-in Express".  I would run word, select the add-in, and all displayed OK, until I made one change, and it "fell over."
For the life of me, I could not make it fail when attempting to show the problem on Skype.  Yet come out of Skype, and the problem returned.
We are still waiting on results, so cannot say more, but it sure has some very expert software guys getting splinters scratching their heads.
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Joe Morgan

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Odds are, your going to be running into other issues with that computer. Like I said, they come with basic drivers.
Most of them will update themselves with time, it the right utility is installed.

Including Windows.Which may be miles behind up to date.It all depends on when the computer was built.They can't update themselves in the box.

I suggest you look at what Windows Build is currently installed. If it's a home version, it should be version 1803. Build 17134.407


I just checked my computer. Dell Support Assist updates my drivers for me.
But I have to update the BIO's manually. And sure enough, there was a update there waiting for me.Been there for 2 months.
Haven't had any issues I've noticed.But you've got to be vigilant with these things to keep ahead of odd glitches. I had to take a picture of the bios update window with my camera. The Computer locks down all functions when the mother board updates. I Photo-shopped it into the support assist just so you could see the program.


Camtasia doesn't crash at the drop of a hat. Odds are, your computer isn't updated yet. I could be wrong, but that's where my money is.

When you get it resolved, let us know what it was will you.
(Edited)
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bnystrom

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Recent BIOS updates are most likely to address the vulnerabilities in Intel CPUs that were exposed a few months back.
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Joe Morgan

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Thanks, me and BIO's? don't know much about them.I just know they effect the motherboard.
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bnystrom

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The BIOS (Basic Input/Output System) defines the interface between the hardware and software in your PC. Newer systems actually use UEFI (Unified Extensible Firmware Interface), which is an updated specification, but computer manufacturers still use the term "BIOS" because it's been around for decades and more people are familiar with it. That's as much as I know about it.
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Joe Morgan

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Yeah, I just know a healthy motherboard makes for better interaction between all the computers components and makes for a smoother running computer.

That's my understanding in a nutshell.

So, it's important to keep your motherboard updated and at it's best.
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Rick Stone

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You may also want to experiment by clicking Edit > Preferences > Advanced and playing with the settings for Hardware Acceleration. I think I've seen suggestions to try the Software only mode.



Cheers... Rick :)
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bnystrom

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Funny how that has become the "cure all" for so many Camtasia ills...
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Rick Stone

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LOL, not suggesting it's a cure all. Just something to try. ;)

But I do know that in many cases, there are "cure alls". Here's a funny true to life story from my time working in a large call center. I worked in a technical support area where we tried to resolve hardware and software issues via phone to avoid dispatching  technicians. And, like many things as companies devolve, departments that were once specialized merged with other more generic departments. So one such "special" department had recently merged with the one I was assigned to. And that department had a "guru" that was named Willie. 

Note that Willie was a great guy and I had no issues with him. But it was amusing to watch. Willie's co-workers would always seek his help when the standard remedies and troubleshooting failed them. And most of the time things worked out. But I noticed a pattern.

One person had a really pesky issue. They approached Willie for the second or third time. And Willie was scratching his head and openly admitted that what he was about to suggest was honestly a real long shot and he was grasping at straws. But maybe it remotely had something to do with the move from FAT 16 to FAT 32 on the disk drives. So try checking that. (the problem turned out to be something else)

But for the next two weeks, EVERY call that came in had all Willie's adherents asking customers to check their disk drives and see if they were using FAT 16 or FAT 32!

We began privately joking amongst ourselves and calling it the "fix of the day".

Cheers... Rick :)
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bnystrom

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Yup, I'm as guilty as anyone of getting into that kind of rut.