New upgrade "Camtasia 2018" - why fee required???

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Why is the new upgrade "Camtasia 2018" fee required?

This spring our company bought the new version "9" after we used "Camtasia Studio 8" for several years.
Now a new version is available yet again - "Camtasia 2018".
It's not a good customer service that we should pay for this upgrade again!


Best regards,
Klaus

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klaus.weser

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Posted 1 year ago

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Mal Reynolds

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It's not "required". There's nothing actually wrong with Camtasia 9 - yeah, OK, there are a lot of things wrong with Camtasia 9 including the audio features or lack thereof, the absence of keyboard shortcuts, the absence of any form of automation - but Camtasia 9 is a perfectly functional piece of software, and it will continue to be supported for a while yet based on TechSmith's life cycle.
Camtasia 2018 has several new features which may or may not be of interest to you. If they are, you can pay for the upgrade. If they're not, you still have the software that you paid for.
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Naomi Skarzinski

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Wanted to clarify, there are plenty of keyboard shortcuts in Camtasia 9. I use them all the time.  Here's a small sample of the most commonly used keyboard shortcuts.

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Mal Reynolds

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That might be your idea of "plenty", but it is not mine.

First, the number of customisable keyboard shortcuts is exactly 8.

Second, point me to the shortcut which will add an audio point. No, that one is clicky clicky draggy draggy, very carefully so that you don't bump the playhead position. Or the one that will set the volume to a value that you can type in instead of playing click-drag-overshoot click-drag-undershoot lather, rinse repeat until you give up. Or the one which will add a specific transition. (No, it isn't Shift + T if you use more than one type of transition.) Or the one which will add a clip speed of 10* to a selection. Or the one that will add a clip speed of 5*. Or the one that you can set to add a clip speed of your choice? Or the one which will split both ends of a selection so that an effect can be applied. Or perhaps the one which will insert a specific annotation. Or how about the one that will add a specific animation? Maybe the one that will add a behaviour? The one that will allow you to jump to a specific time which does not have a marker, how about that one?

Or here's another good one; toggle visibility on all tracks aside from the selected one. It's a key press in Photoshop. It doesn't even exist as a mouse command in Camtasia which is exceptionally annoying given that I for one (and not the only one) need to do that to export the narration track to Audacity (not the system audio on other tracks) for editing given the paucity of audio features in Camtasia. So the fact that I don't have a shortcut to do that in one click / press and need to do it manually? Biiiig thumbs up for that.

And don't get me started on the absence of an equivalent to JKL editing, because that's not just a missing keyboard shortcut but an entire feature which has not been implemented.

This is a random sample of things that do not have keyboard shortcuts at all, and I could go on. Don't tell me for a minute that there are "plenty" there. I've said it before and I'll go on saying it, almost any productivity software has a wide range of both inbuilt and customisable keyboard shortcuts. This one does not, and it's a productivity sink.
(Edited)
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Naomi Skarzinski

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Okay.  :-)  This was a short list of keyboard shortcuts.  There are more.  It sounds like you would be better off with a different piece of software.  I was simply one user trying to help another user.
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Mal Reynolds

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Well that's a deliciously condescending remark there, Naomi. Which "other user" were you trying to help there? Was it me, because you know, it's not like I've been using the software for over half a decade and am pretty sure that I know about the keyboard shortcuts that exist. In fact, you joined this forum in 2016, while I've been here since 2012 so I'm pretty sure that I do know my way around the software by now, certainly as well as you do.

But yes, I'll take your "love it or leave it" advice to move to a different piece of software under advisement.
(Edited)
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Naomi Skarzinski

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Oh my gosh. So sorry for having tried to help. My apologies. I did not mean to offend.
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Jenm

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Thank you naomi, you helped me. I appreciate your frequent constructive assistance and am happy that you are part of this community.
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Mal Reynolds

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That's OK, but the UI issues have been a bugbear of mine for ages now. No software is perfect, but the mindset behind the UI design in Camtasia is something that I just can't get my head around because it's almost as if the designers never need to use the thing in real life. Camtasia is a lot easier to use than some products but when I tally up the amount of time wasted, and wasted for no reason than that the devs won't budge on something that is so obvious, it becomes mildly infuriating.

An example of this is what they did with Silence. In earlier versions it was available in the GUI but not as a keyboard shortcut. Then they introduced a keyboard shortcut (Shift + S) but removed it from the GUI. Why, WHY would anyone think to do that? A well designed GUI offers multiple paths to the same thing with maximum discoverability. At least it's been reintroduced to the context menu in 2018, and the keyboard shortcut has been retained. (Edit: It's actually in 9.1 too; I may be misremembering the version but I know it vanished from the GUI at one point after Shift + S was introduced.)


But the absence of customisability is just ridiculous. For example, I often, and I mean often, have to speed up a clip. To do it is a 7 step process:
  • - Split one end;
  • - Split the other end;
  • - Select both audio and video tracks;
  • - Right click and select Apply Clip Speed;
  • - Go to the Properties and set the speed to 10* (or whatever)
  • - Select the resulting gap;
  • -Ripple delete.

The fact that I can't do a simultaneous split on both ends of the selection isn't just the absence of a keyboard short, that feature doesn't exist at all. But at least if I had the option of assigning a quick key to "Apply {my definition} clip speed}" it would at least take out steps 4 and 5. Yes, it's 4 or 5 seconds. But with the videos I produce I need to do this no less than 15 times per week. 

Similarly, and again this is more than a shortcut issue, if the person who designed the Clip Speed feature thought about how the feature would be used in real life, how could it not occur to them that:
  • - If someone shortened the clip, there would be a need to drag content to the right back; and
  • - If they lengthened the clip, there would be a need to push the content to the right along to make room.

In neither case do we have a "One click" solution to do this.
Annotations is another thing. I make a minimum of 3 videos per week, each one will normally have a minimum of, say, 6 overlays of various types. While I have the most common ones grouped in folders in my library I still have to switch across from the panel that I'm on (whether that be the Media Bin, Transitions or whatever) to the library. Now I grant you that "B" used to move you to what was the Media Bin / Library tab, but now that they are on separate tabs they seem to have overlooked a key to move to the Library. (The help page still shows B as being a toggle between the Clip Bin and the Library, but it isn't; it takes you to the clip bin only.) And even then, you have to open the right folder and extract the asset. (Which is why I don't think that nested folders in 2018 will work that well in practice. I understand and agree with the thinking behind them, but I want the minimum distance between me and my assets, which means that I'll still have them in the first level folders. I might use nested ones for archives, though.)


Imagine how much time would be saved if we had the option of being able to assign our own keyboard shortcuts to our most commonly used assets so that we could just {type}, and bang, there it is at the playhead. Yes, on one or two assets, it's not much time. But it adds up, and up, and up.
And these are just f'rinstances.

How the Camtasia designers don't get this is a source of ongoing irritation.
(Edited)
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mgarcia4

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Yah, I just bought Camtasia back in April 2018 and I tried to run it for the first time last weekend and I was immediately asked to renew. RENEW? WTF? I just bought it. Camtasia is becoming another ADOBE kind of company that extracts every penny out of you. So, are we talking about $99 in renewals every year? Just say it's $9 a month if you want the latest. I don't see Camtasia as a one-time payment kind of thing...

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Jenm

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Please refer to Mal Reynolds very good explanation, which is the top reply. Also, I think if you purchased your copy less than 6 months ago your upgrade should be about $50, not $99. 
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mgarcia4

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I bought my license on February 1st, 2018. Back in July it was a $99 renewal and I refused to renew. Last weekend I checked again to see if I missed some discount and no, it was $99. 
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adamshut

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I am still thinking it's wrong to charge for upgrades. Yes, it was $99 and i see $130 there now.
It is wrong. Even Adobe bought back his customers licenses by converting them to the subscription when they went cloud-based.
So what now ? pay to upgrade now and get ready to pay to upgrade next year again ?

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kayakman, Champion

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as with many things in life, you have to pay to play

with subscriptions, you pay every month

with major upgrades to a new "version", you pay on a much longer cycle [1 to 3 years for most software products]

paid upgrades can be good because you can opt-out and keep on playing

with subscriptions, you have to keep on paying; no pay usually = no more play
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mgarcia4

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I already bought Cyberlink PowerDirector. It's more powerful than Camtasia and a lot cheaper. Camtasia is not even a premium product. 
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Rick Stone

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Curious how well Cyberlink allows you to record screen activity?
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Mal Reynolds

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It's a feature that seems to be distinctly de-emphasised on their web site, but on one of their training videos it all seems very, VERY familiar:
https://www.youtube.com/watch?v=l5C0L_k_wK4

That's a video from 2015 and this may have changed, but it's interesting that the maximum recording rate there was 30fps, which is also very familiar.

However there is at least one point where it's a lot weaker than Camtasia and it's one that matters a lot to me with my workflow; instead of bringing in separate tracks for the system audio and the narration audio the way Camtasia does, Power Director just has a slider button that allows you to adjust the relative volumes. For mine that's a serious "fail" because I need to run my voice channel through Audacity to improve the quality but those changes CANNOT be applied to the system audio as well without screwing it up.