new versions

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  • Problem
  • Updated 8 months ago
I have been noticing that when a new version of snagit comes out the old version begins to lag...

I like snagit the way that it is... if this pattern continues I will have to use your forums to gather other users for a claim...

I have paid for snagit at the speeds that it currently operates... it is illegal to coerce users to purchase an "update" when the lionshare of your "new" product was encapsulated by an old version.

cease and desist please, I love your product, but will not stand for paying anything more in addition to what has already been laid down.

Kind Regs,

Adam Katz
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abk93

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Posted 8 months ago

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Doug Troxell, Senior Software Engineer, Snagit:Mac

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Below are the dates of each release for the current version and two prior versions. The details of what each release contains are in the revision history.

Release dates of "Snagit 2019" (current version)
26 March, 2019: Snagit 2019.1.2
12 February, 2019: Snagit 2019.1.1
11 December, 2018: Snagit 2019.1.0
6 November, 2018: Snagit 2019.0.1
23 October, 2018: Snagit 2019.0.0

Releases of "Snagit 2018" (one major revision ago)

5 March, 2019: Snagit 2018.2.6
11 December, 2018: Snagit 2018.2.5
25 September, 2018: Snagit 2018.2.3
5 September, 2018: Snagit 2018.2.2
28 June, 2018: Snagit 2018.2.1
19 June, 2018: Snagit 2018.2.0
17 April, 2018: Snagit 2018.1.2
6 March, 2018: Snagit 2018.1.1
12 December, 2017: Snagit 2018.0.2
14 November, 2017: Snagit 2018.0.1
24 October, 2017: Snagit 2018.0.0

Release dates for "Snagit 4" (two major revisions ago)
25 September, 2018: Snagit v4.1.10
27 March, 2018: Snagit v4.1.9
14 November, 2017: Snagit v4.1.8
20 September, 2017: Snagit v4.1.7
19 September, 2017: Snagit v4.1.6
20 June, 2017: Snagit v4.1.5
9 May, 2017: Snagit v4.1.4
18 April, 2017: Snagit v4.1.3
14 March, 2017: Snagit v4.1.2
07 February, 2017: Snagit v4.1.1
24 January, 2017: Snagit v4.1.0
29 November, 2016: Snagit v4.0.7
25 October, 2016: Snagit v4.0.6
13 September, 2016: Snagit v4.0.5
13 July, 2016: Snagit v4.0.4
28 June, 2016: Snagit v4.0.3
15 June, 2016: Snagit v4.0.1
07 June, 2016: Snagit v4.0.0
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abk93

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just a notice of intent. 

if my snagit slows to a crawl when the next version comes out I will be correcting the problem. 

your response was exactly what I'd expected. 

zero substance or understanding demonstrated. 

re-read if you genuinely air-balled my comments 
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merlinEU

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Well said , i agree with you in total
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Luke Griffioen, Employee

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Hi,

I'm one of the engineers on Snagit for Mac, and I can assure you that we are not slowing down old versions, however there are a couple of things I can think of that might make it seem like this is happening.

First, our major versions generally come out at about the same time of year as new macOS updates from Apple. Often times the new versions of macOS make changes that cause Snagit to slow down. We are working to fix these, but if there are particular parts of Snagit that seem slower, let us know what they are and what version you have, and we can see if there are ways to improve that.

Second, as you add more and more captures to Snagit, parts of Snagit like the library can take a little bit longer to load. If you open a ticket with our Tech Support team, they can help you speed up the app again. Also, given that the new versions have 30 day free trials, you can always try it side by side with the old version and see if there is a difference in performance between the old and new versions.

Again, we are not trying to sabotage old versions, we'd like to keep those customers running as smoothly as possible. Can you share what version of macOS and Snagit you have, and what parts of the app are slow? That will help us figure out what the issue is and hopefully correct it.

Thanks for your understanding.
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Doug Troxell, Senior Software Engineer, Snagit:Mac

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Our team takes pride in quickly responding to customer reported issues. We actively maintain not only the current version but older versions as well. The data was provided to illustrate that point.

The accusation we would do anything to deliberately slow down older versions was inconceivable to me, and I assure you is patently false. I assumed you were simply unaware of the effort and frequency with which our team maintains Snagit:Mac. 

If you are having specific issues with any version of our product we'd like to know.
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Glenn Hoeppner, Employee

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If TechSmith did what you claim, I wouldn't work here. It's unethical.
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Paul

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If anything, the problem's the other way round.  New features cause new versions to be slower.  But then that's software for you.  Size matters.