Nightly csv Reports do not contain new views (as of 9/21/16)

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  • Updated 2 years ago
Hello,

My nightly reports - both the detailed report and summary report - are not adding new views as of 9/21/16 around 7 pm. The results do show up on the website under the 'viewer' tab, but aren't being added to the nightly reports. Can you look into this?

Thanks
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david.flenner

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  • concerned

Posted 2 years ago

  • 1
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kayakman, Champion

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suggest you contact tech support re this issue ...

This is a free service and you can submit a ticket here:https://support.techsmith.com/hc/en-us/requests/new

Or call, >>> 1.517.381.2300
Toll Free: 800.517.3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday
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david.flenner

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Thanks for the advice, I just submitted a ticket