Nikon D7000 .mov video import fails. why?

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  • Updated 4 years ago
shooting simple .MOV with my Nikon D700 DSLR. Import fails with "unable to creat thumbnail. unknown media type. this format may not be supported"

even when i convert the mov to wmv or mp4, same message.
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swsiewert

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Posted 8 years ago

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Kelly Mullins, TechSmith Employee & Helper

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Official Response
Hello,

In regards to the latest development with QuickTime, we recommend people uninstall their QuickTime software to avoid the security vulnerabilities with that software.

Camtasia Studio will continue to operate and run as normal without the QuickTime software. However, this will have an impact on those who are producing videos to the MOV video file format. In this case, we recommend you produce to MP4 instead.

Or, this can impact some MOV videos being imported into Camtasia. In this case, please try to change the file extension on the MOV video file from .mov to .mp4 and they might work just fine.

Newer hardware systems that output MOV files usually do not need the Quicktime software or the file extension changed in order for other software programs (like Camtasia) to use the MOV files. However, the older ones do need Quicktime. In this case, we recommend you run the videos through a file convertor, like Handbrake, to convert them to MP4. The support article linked to below shows you how to do this.

In our next major release, Camtasia 9, we will no longer output to the MOV video file format. However, the importing of MOV files will continue to be supported but may require the extra support listed at the beginning of this post (conversion or file extension changed).

We have a support article here with information on Camtasia Studio and Windows QuickTime software.
https://support.techsmith.com/hc/en-us/articles/218277178


Kelly
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TechSmith