Nikon D7000 .mov video import fails. why?

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shooting simple .MOV with my Nikon D700 DSLR. Import fails with "unable to creat thumbnail. unknown media type. this format may not be supported"

even when i convert the mov to wmv or mp4, same message.
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swsiewert

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Posted 8 years ago

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Mike Curtis, Employee

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That's odd that it doesn't even work when you convert it.
There's a bunch of information about video formats and converting here. I hope it helps!
http://techsmith.custhelp.com/app/ans...
Mike Curtis
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swsiewert

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yea, this is a pain. quicktime plays it fine as does win mediaplayer and videolan.

here's the mov info from quicktime:
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swsiewert

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well, last ditch attempt was to convert to gold old avi which will import. another work around.

thanks for your attention and assistance.

Scott
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Mike Curtis, Employee

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I guess there's still one good reason for AVI ;)

Thanks for the screenshot. I'm going to forward this to our Technical Support team so hopefully they can give you a more specific reason as to why the MOV/MP4/WMV from your Nikon wasn't accepted by Camtasia Studio.

Good luck with your video,
Mike Curtis
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Randy Schott

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Hard to tell without the actual file in hand to debug. However, I second Mike's concern. Converting it to wmv/mp4 should allow you to play it back. The only concern *might* be the dimensions, but CS7 shouldn't have a problem importing a 1080p mp4.

If you can get a copy of the file to support( or feel like uploading it to somewhere public, eek ), we can probably take a closer look.
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vince kamp

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Did this get solved? I'm trying to import 1080p MP4 (1440x1080) from my sony HX9V and I get a squashed preview and produced video as camtasia tries to force 16.9 without bars top and bottom. I've tried all the different dimension settings to no avail. I just paid to upgrade to 7.0.1 and still no joy.
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vince kamp

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update. Just used Corel Video studio pro to create a 1920 x 1080 version of the same file and bingo the right aspect ratio in Camtasia (the thumbnail), though now I have a black screen in preview mode. I guess it's now a memory thing.
I am using win 7 64bit.
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Randy Schott

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I was about to respond back about this, but I'm still trying to locate a raw video file from this camera to verify my suspicions.
I believe that the video coming out of that camera has non-square pixels. That is, the dimensions specified in the MP4 header are not the *actual* dimensions in the file. There is usually some extra information that specifies the Display Aspect Ratio (DAR). Windows Media Player handles this properly (as do most players). However, CS has a known issue with Non-Square pixels due to the technology we use under the hood not handling it well.

For now, the only option will be to use a program that can convert the video properly before bringing it into CS. I'm really sorry about that, I know it's a huge pain in the neck.

BTW, one way to verify this is to look at the file properties in CS (right click in the clip bin-> properties). If the dimensions listed there don't match the dimensions shown in other apps or in Windows Explorer, chances are it has non-square pixels.
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Randy Schott

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And I finally found a sample MP4 from this camera. That is indeed the issue. It specifies the dimensions as 1440x1080 (which is NOT 1080p), but the pixel data is actually 1920x1080 (which IS 1080p).
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Randy Schott

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An alternative solution would be to use a Zoom/Pan keyframe to modify the aspect ratio of the video on the timeline. Under the advanced section in the Z/P tab, you can turn off "Maintain Aspect Ratio" and then adjust the rectangle to only contain the actual pixels. I tried this on my sample video and it "unsquashed" it and allowed me to display it at 1280x720. It's not ideal, but it works.
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vince kamp

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I'll use Corel to convert to lower res and then camtasia for the other bits I guess. Very disappointing as camtasia is much more suitable for creating the online manuals for our products. Screecast hosting as also been great. This is a real setback.
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pgormley

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Version 8 fails to import MOV files >4GB. I completely solved this for myself by changing the ".MOV" extension to ".mp4" (i.e. edit the file name itself)
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Kelly Mullins, TechSmith Employee & Helper

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Official Response
Hello,

In regards to the latest development with QuickTime, we recommend people uninstall their QuickTime software to avoid the security vulnerabilities with that software.

Camtasia Studio will continue to operate and run as normal without the QuickTime software. However, this will have an impact on those who are producing videos to the MOV video file format. In this case, we recommend you produce to MP4 instead.

Or, this can impact some MOV videos being imported into Camtasia. In this case, please try to change the file extension on the MOV video file from .mov to .mp4 and they might work just fine.

Newer hardware systems that output MOV files usually do not need the Quicktime software or the file extension changed in order for other software programs (like Camtasia) to use the MOV files. However, the older ones do need Quicktime. In this case, we recommend you run the videos through a file convertor, like Handbrake, to convert them to MP4. The support article linked to below shows you how to do this.

In our next major release, Camtasia 9, we will no longer output to the MOV video file format. However, the importing of MOV files will continue to be supported but may require the extra support listed at the beginning of this post (conversion or file extension changed).

We have a support article here with information on Camtasia Studio and Windows QuickTime software.
https://support.techsmith.com/hc/en-us/articles/218277178


Kelly
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