Nikon D7000 .mov video import fails. why?

  • 3
  • Question
  • Updated 3 years ago
shooting simple .MOV with my Nikon D700 DSLR. Import fails with "unable to creat thumbnail. unknown media type. this format may not be supported"

even when i convert the mov to wmv or mp4, same message.
Photo of swsiewert

swsiewert

  • 5 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 3
Photo of Mike Curtis

Mike Curtis, Employee

  • 2205 Posts
  • 213 Reply Likes
That's odd that it doesn't even work when you convert it.
There's a bunch of information about video formats and converting here. I hope it helps!
http://techsmith.custhelp.com/app/ans...
Mike Curtis
Photo of swsiewert

swsiewert

  • 5 Posts
  • 0 Reply Likes
yea, this is a pain. quicktime plays it fine as does win mediaplayer and videolan.

here's the mov info from quicktime:
Photo of swsiewert

swsiewert

  • 5 Posts
  • 0 Reply Likes
well, last ditch attempt was to convert to gold old avi which will import. another work around.

thanks for your attention and assistance.

Scott
Photo of Mike Curtis

Mike Curtis, Employee

  • 2205 Posts
  • 213 Reply Likes
I guess there's still one good reason for AVI ;)

Thanks for the screenshot. I'm going to forward this to our Technical Support team so hopefully they can give you a more specific reason as to why the MOV/MP4/WMV from your Nikon wasn't accepted by Camtasia Studio.

Good luck with your video,
Mike Curtis
Photo of Randy Schott

Randy Schott

  • 396 Posts
  • 47 Reply Likes
Hard to tell without the actual file in hand to debug. However, I second Mike's concern. Converting it to wmv/mp4 should allow you to play it back. The only concern *might* be the dimensions, but CS7 shouldn't have a problem importing a 1080p mp4.

If you can get a copy of the file to support( or feel like uploading it to somewhere public, eek ), we can probably take a closer look.
Photo of vince kamp

vince kamp

  • 4 Posts
  • 0 Reply Likes
Did this get solved? I'm trying to import 1080p MP4 (1440x1080) from my sony HX9V and I get a squashed preview and produced video as camtasia tries to force 16.9 without bars top and bottom. I've tried all the different dimension settings to no avail. I just paid to upgrade to 7.0.1 and still no joy.
Photo of Randy Schott

Randy Schott

  • 396 Posts
  • 47 Reply Likes
This sounds like a different issue than what the original user was seeing. You're saying that the aspect ratio of the video isn't preserved, regardless of your choice of editing dimensions?

Did you try the "Recording Dimensions" setting? It will set the editing dimensions to be the same as the recording. You could then check the box to maintain aspect ratio and change one of the dimensions to something more manageable. That should allow you to scale it down without squashing the dimensions.

For reference, your video is at a 1.33/1 aspect ratio. So, you could try editing dimensions of 960x720.

Once you get to production, you would probably need to use a custom production profile. Most of the default ones will either force the dimensions to something, or try to fit them within certain dimensions. Just to test, you could try a custom production to mp4, with no controls, and just tell it to use editing dimensions. That way, at production time, it won't try to scale up or down to match anything.

One last thing to note. There is a setting in the preview window regarding how the video should be scaled for preview purposes. If the editing dimensions are larger than the preview window, this setting will make a difference. Most of the time, it's set to Shrink-To-Fit, which will attempt to scale the output from the timeline into the preview window while preserving editing dimensions. Unless the preview window has the same aspect ratio (1.33/1), you should see black bars with Shrink-To-Fit turned on. However, in the produced video, you probably will not see black bars (assuming the editing and production dimensions are the same).

I hope that all makes sense. It's difficult to explain, hence the reason why we try to use presets and automatic dimensions to make it easier on the user :-).
Photo of vince kamp

vince kamp

  • 4 Posts
  • 0 Reply Likes
It doesn't matter what dimension you set anywhere, the preview window changes size but the video remains squashed in horizontally. i.e it wants more pixels, but black bars are put in place. For example, you could put in 1000 wide and 400 high and you'd still get a squashed image in the middle with big black bars on the side. Even the thumbnail is squashed in the clip bin when you import media.
I've tried producing with custom settings to see if it was just the preview window, but it's the same situation.
Photo of vince kamp

vince kamp

  • 4 Posts
  • 0 Reply Likes
update. Just used Corel Video studio pro to create a 1920 x 1080 version of the same file and bingo the right aspect ratio in Camtasia (the thumbnail), though now I have a black screen in preview mode. I guess it's now a memory thing.
I am using win 7 64bit.
Photo of Randy Schott

Randy Schott

  • 396 Posts
  • 47 Reply Likes
I was about to respond back about this, but I'm still trying to locate a raw video file from this camera to verify my suspicions.
I believe that the video coming out of that camera has non-square pixels. That is, the dimensions specified in the MP4 header are not the *actual* dimensions in the file. There is usually some extra information that specifies the Display Aspect Ratio (DAR). Windows Media Player handles this properly (as do most players). However, CS has a known issue with Non-Square pixels due to the technology we use under the hood not handling it well.

For now, the only option will be to use a program that can convert the video properly before bringing it into CS. I'm really sorry about that, I know it's a huge pain in the neck.

BTW, one way to verify this is to look at the file properties in CS (right click in the clip bin-> properties). If the dimensions listed there don't match the dimensions shown in other apps or in Windows Explorer, chances are it has non-square pixels.
Photo of Randy Schott

Randy Schott

  • 396 Posts
  • 47 Reply Likes
And I finally found a sample MP4 from this camera. That is indeed the issue. It specifies the dimensions as 1440x1080 (which is NOT 1080p), but the pixel data is actually 1920x1080 (which IS 1080p).
Photo of Randy Schott

Randy Schott

  • 396 Posts
  • 47 Reply Likes
An alternative solution would be to use a Zoom/Pan keyframe to modify the aspect ratio of the video on the timeline. Under the advanced section in the Z/P tab, you can turn off "Maintain Aspect Ratio" and then adjust the rectangle to only contain the actual pixels. I tried this on my sample video and it "unsquashed" it and allowed me to display it at 1280x720. It's not ideal, but it works.
Photo of vince kamp

vince kamp

  • 4 Posts
  • 0 Reply Likes
I'll use Corel to convert to lower res and then camtasia for the other bits I guess. Very disappointing as camtasia is much more suitable for creating the online manuals for our products. Screecast hosting as also been great. This is a real setback.
Photo of pgormley

pgormley

  • 3 Posts
  • 0 Reply Likes
Version 8 fails to import MOV files >4GB. I completely solved this for myself by changing the ".MOV" extension to ".mp4" (i.e. edit the file name itself)
Photo of Kelly Mullins

Kelly Mullins, TechSmith Employee & Helper

  • 2833 Posts
  • 614 Reply Likes
Official Response
Hello,

In regards to the latest development with QuickTime, we recommend people uninstall their QuickTime software to avoid the security vulnerabilities with that software.

Camtasia Studio will continue to operate and run as normal without the QuickTime software. However, this will have an impact on those who are producing videos to the MOV video file format. In this case, we recommend you produce to MP4 instead.

Or, this can impact some MOV videos being imported into Camtasia. In this case, please try to change the file extension on the MOV video file from .mov to .mp4 and they might work just fine.

Newer hardware systems that output MOV files usually do not need the Quicktime software or the file extension changed in order for other software programs (like Camtasia) to use the MOV files. However, the older ones do need Quicktime. In this case, we recommend you run the videos through a file convertor, like Handbrake, to convert them to MP4. The support article linked to below shows you how to do this.

In our next major release, Camtasia 9, we will no longer output to the MOV video file format. However, the importing of MOV files will continue to be supported but may require the extra support listed at the beginning of this post (conversion or file extension changed).

We have a support article here with information on Camtasia Studio and Windows QuickTime software.
https://support.techsmith.com/hc/en-us/articles/218277178


Kelly
User Assistance
TechSmith