Hi. I have an asus windows 10 laptop. I play video and create jing videos often which play and work ok. Now I created a jing video, which plays but it has no audio. I checked device manager and all the devices are working properly and have latest updates. I can play youtube videos and other videos and get the audios. But the jing videos play with no audio. I recorded another jing video with same audio issue. Please help. Thanks much.